2013 MERCEDES-BENZ SLS AMG COUPE tow

If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
!
You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the 00D9MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call
Connecting Call message
appears in the multifunction display. The audio output is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R Current location of the vehicle (as
determined by the GPS system)
R Vehicle identification number
R Information on the type of emergency
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle. G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means. 202
FeaturesStowage and features

Making an emergency call
X
To initiate an emergency call
manually: press cover 0043briefly to open.
X Press SOS button 0044briefly.
The indicator lamp in SOS button 0044
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover 0043.G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and cannot make voice
contact with the vehicle occupants. Roadside Assistance button X
Press and hold Roadside Assistance
button 0043for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button 0043
flashes while the call is active. The
Connecting Connecting Call
Callmessage appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Call
Connected
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
X Describe the type of assistance needed.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized Features
203Stowage and features Z

Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp in Roadside
Assistance button 0043is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call
Call Failed Failed message appears on the
multifunction display.
X To end a call: press the007Fbutton on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
MB Info call button X
Press and hold MB Info call button 0043for
more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button 0043flashes while
the connection is being established. The
Connecting
Connecting Call Callmessage appears in the
multifunction display and COMAND is
muted. If a connection can be made, the
Call Call
Connected Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 10
.
Log in under "Owners Online".
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button 0043is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Call Failed Failed message appears on the
multifunction display.
X To end a call: press the007Fbutton on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
10 USA only. 204
FeaturesStowage and features

Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the 007F
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on COMAND.
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
Downloading destinations in COMAND i
Information on the components and
operating principles of COMAND can be
found in the separate COMAND operating
instructions.
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Destination Download gives you access to a
database with over 15 million points of
interest (POIs)/important destinations that
can be downloaded onto the navigation
system of your vehicle. If you know the
destination, you can download the address or
obtain the location of points of interest
(POIs)/important destinations in the
surrounding area.
You are prompted to confirm route guidance
to the address entered. The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No
No , the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative
determines a suitable driving route based on
your current vehicle position and the desired
destination and guides you live through the
current sections of the route.
Search & Send "Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote closing
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
X
Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at Features
205Stowage and features Z

1-800-FOR-MERCede
s(1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Tele Aid
Tele Aid
Doors Locked Remotely
Doors Locked Remotely message appears
in the multifunction display.
Alternatively, the vehicle can also be locked
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace
automatically informs the Mercedes-Benz
Customer Assistance Center. Rear spoiler
The rear spoiler improves the handling of the
vehicle. It adapts the vehicle's aerodynamics to the operating conditions, dependent on the
speed of the vehicle.
Example: Coupe
i
If the vehicle is equipped with AMG
adaptive sport suspension system, the
button is in the switch strip above the air
conditioning control panel.
Only use button 0043to extend and retract the
rear spoiler manually for cleaning.
Button 0043is not used to operate the rear
spoiler.
If you drive at speeds above 75 mph
(120 km/h), the rear spoiler extends
automatically. Button 0043flashes until the rear
spoiler has extended and then lights up in red.
If you drive at speeds above 50 mph
(80 km/h), the rear spoiler remains
extended. Button 0043remains lit in red.
If you drive at speeds below 50 mph
(80 km/h), the rear spoiler retracts
automatically. Button 0043flashes until the rear
spoiler has retracted and then goes out.
Extending and retracting the rear
spoiler manually You can extend and retract the rear spoiler
manually for cleaning.
G
WARNING
During manual retraction of the rear spoiler,
make sure that nobody becomes trapped. If
there is a danger of someone becoming
trapped, release the rear spoiler button to 206
FeaturesStowage and features

pause retraction. The rear spoiler is then
extended again.
Never leave children unsupervised in the
vehicle. They could unintentionally retract the
extended rear spoiler. Someone could then
become trapped and seriously injured.
! Do not enter an automatic car wash with
the rear spoiler extended. Otherwise, the
rear spoiler may be damaged.
Only extend the rear spoiler in order to
clean it by hand. Retract it again when you
have finished cleaning it.
X Close the trunk lid.
X Select key position 2with the Start/Stop
button.
X To extend: press button 0043.
The rear spoiler is extended.
Button 0043flashes until the rear spoiler has
extended and then lights up in red.
X To retract: press and hold button 0043until
the rear spoiler is completely retracted.
Button 0043flashes until the rear spoiler has
retracted and then goes out.
Rear Spoiler retracts manually
Rear Spoiler retracts manually
appears in the display.
i If you release button 0043while retracting
the rear spoiler, it extends again
automatically. Features
207Stowage and features Z

Problems with the rear spoiler
Problem Possible causes/consequences and
0050
0050Solutions The rear spoiler stops
before reaching the
end position when
retracting manually. You have opened the trunk lid while manually retracting the rear
spoiler.
X
Close the trunk lid.
The rear spoiler extends or, if you press and hold button 0043,
continues retracting. The rear spoiler stops
before reaching the
end position when
retracting/extending
manually. You have switched off the ignition.
X
Switch the ignition back on.
X Press button 0043to extend/retract the rear spoiler.
The rear spoiler extends/retracts. The rear spoiler cannot
be retracted again after
manually extending it. You have opened the trunk lid while manually extending the rear
spoiler.
X
Close the trunk lid. The rear spoiler does
not extend or retract
automatically. The rear spoiler's movement is blocked, e.g. by an object jammed
between the body and the rear spoiler.
X
Remove the object. Garage door opener
Important safety notes The HomeLink
®
garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center.
Alternatively, you can call the following
telephone assistance services:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100 G
WARNING
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage. 208
FeaturesStowage and features

Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
i Notes about the declaration of conformity
can be found here (Y page 21).
Programming the integrated garage
door opener on the rear-view mirror Programming buttons
G
WARNING
Only press the button on the integrated
garage door opener if there are no persons or
objects present within the sweep of the
garage door. Persons could otherwise be
injured as the door moves. Integrated garage door opener in the rear-view
mirror
Garage door remote control
0083is not part of
the integrated garage door opener.
X The first time before programming, clear
the integrated garage door opener memory
(Y page 211).
X Select key position 2with the Start/Stop
button. X
Press and hold one of buttons 0044to0085 on
the integrated garage door opener.
After a short time, indicator lamp 0043starts
flashing yellow.
i Indicator lamp 0043lights up yellow as soon
as button 0044,0087or0085 is programmed for
the first time. If the selected button has
already been programmed, indicator
lamp 0043will only light up yellow after ten
seconds have elapsed.
X Release button 0044,0087or0085.
Indicator lamp 0043flashes yellow.
X Point garage door remote control 0083
towards buttons 0044to0085 on the rear-view
mirror at a distance of 2 to 8 inches (5 to
20 cm).
i The required distance between remote
control 0083and the integrated garage door
opener depends on the garage door drive
system. Several attempts might be
necessary. You should test every position
for at least 25 seconds before trying
another position.
X Press and hold button 0084on remote control
0083 until indicator lamp 0043lights up green.
If indicator lamp 0043lights up green or
flashes, then programming has been
successful.
X Release button 0084on remote control 0083for
the garage door drive system.
X If indicator lamp 0043lights up red: repeat
the programming procedure for the
corresponding button on the rear-view
mirror. When doing so, vary the distance
between remote control 0083and the rear-
view mirror.
i If the indicator lamp flashes green after
successful programming, the garage door
system is using a rolling code. After
programming, you must synchronize the
garage door opener integrated in the rear-
view mirror with the receiver of the garage
door system. Features
209Stowage an d features Z