2013 MERCEDES-BENZ GL-Class sim

Information for customers in
California
Under California law you may be entitled to a
replacemen tofyour vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada) .You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
25 Z

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plant o operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Sports Utility Vehicle
G
WARNING
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator's Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Operating safety
Important safety notes
G
WARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle. 26
Introduction

Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience aproble mwith your
vehicle, particularly one that you believe may
affec tits safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
agai nwith a Mercedes-Ben zCenter or
contact us at one of the following addresses.
In the USA Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-BenzC
anada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 57 5pursuan tto the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA )in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds tha ta
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov 28
Introduction

Children can be killed or seriously injured by
an inflating air bag. Note the following
important information when circumstances
require you to place a child in the front-
passenger seat:
R Your vehicle is equipped with air bag
technology designed to deactivate the
front-passenger fron tair bag in your vehicle
when the system senses the weight of a
typical 12-month-old child or less along
with the weight of a standard appropriate
child restraint on the front-passenge rseat.
R Ac hild in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only means to eliminate
this risk completely is never to place a child
in a rear-facing child restraint in the front-
passenger seat. We therefore strongly
recommend that you always place a child
in a rear-facing child restraint on the rear
seat.
R If you install a rear-facing child restraint on
the front-passenger seat, make sure the
001A001C indicator lamp is illuminated,
indicating that the front-passenger front air
bag is deactivated. Should the 001A001C
indicator lamp not illuminate or go out while
the restraint is installed, please check
installation. Periodically check the
001A001C indicator lamp while driving to
make sure that the 001A001Cindicator
lamp is illuminated. If the 001A001C
indicator lamp goes out or remains out, do
not transport a child on the front-passenger
seat until the system has been repaired.
Ac hild in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates. R
If you place a child in a forward-facing child
restraint on the front-passenger seat:
-move the seat as far back as possible
- use the proper child restraint
recommended for the age, size and
weight of the child
- secure child restraint with the vehicle's
seat belt according to the child seat
manufacturer's instructions
R For children larger than the typical 12-
month-old child, the front-passenger front
air bag may or may not be activated. G
WARNING
If the red 001FSRS warning lamp in the
instrument cluster and the 001A001C
indicator lamp light up simultaneously, the
OCS is malfunctioning. The front passenger
front air bag will be deactivated in this case.
Have the system checked by qualified
technicians as soon as possible. Contact an
authorized Mercedes-Ben zCenter.
Only have the seat repaired or replaced at an
authorized Mercedes-Benz Center.
In order to ensure proper operation of the air
bag system and OCS:
R Sit with the seat belt properly fastened in a
position that is as upright as possible with
your back against the seat backrest.
R When seated, a passenger should not
position him/herself in such a way as to
cause the passenger's weight to be lifted
from the seat cushion as this may result in
the OCS being unable to correctly
approximate the passenger's weight
category.
R Read and observe all warnings in this
chapter. 50
Occupant safetySafety

protection measures (PRE-SAFE
®
) are
activated simultaneously.
X Keep the brake pedal depressed until the
emergency braking situation is over.
ABS prevents the wheels from locking.
BAS PLUS is deactivated and the brakes
function as usual, if:
R you release the brake pedal.
R there is no longer any danger of a rear-end
collision.
R no obstacle is detected in fron tofyour
vehicle.
If you have activated DSR (Y page 250), BAS
PLUS is likewise deactivated. G
WARNING
BAS PLUS cannot always clearly identify
objects and complex traffic situations. BAS
PLUS cannot intervene in these cases. There
is a risk of an accident.
Always pay careful attention to the traffic
situation and be ready to brake.
In particular, the detection of obstacles can
be impaired if:
R there is dirt on the sensors or anything else
covering the sensors.
R snow or heavy rain
R interference by other radar sources
R there are strong radar reflections, for
example in parking garages
R a narrow vehicle traveling in front, e.g. a
motorbike
R a vehicle traveling in front on a different line
relative to the center of your vehicle G
WARNING
BAS PLUS does not react:
R to people or animals
R to oncoming vehicles
R to crossing traffic
R when cornering As
aresult, BAS PLUS may not intervene in all
critical situations. There is a risk of an
accident.
Always pay careful attention to the traffic
situation and be ready to brake.
Following damage to the fron tend of the
vehicle, have the configuratio nand operation
of the rada rsensors checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the fron tofthe vehicle. COLLISION PREVENTION ASSIST
General notes COLLISION PREVENTION ASSIST consists of
Adaptive Brake Assist and the distance
warning function, which are described in the
following.
Distance warning function Important safety notes
i
Observe the "Important safety notes"
section (Y page 66). G
WARNING
The distance warning function does not react:
R to people or animals
R to oncoming vehicles
R to crossing traffic
R when cornering
Thus, the distance warning function cannot
provide a warning in all critical situations.
There is a risk of an accident.
Always pay careful attention to the traffic
situation and be ready to brake.
The distance warning function cannot always
clearly identify objects and complex traffic
situations. 68
Driving safety systemsSafety

Always pay careful attention to the traffic
situatio
nand be ready to brake. G
WARNING
Adaptive Brake Assist does not react:
R to people or animals
R to oncoming vehicles
R to crossing traffic
R to stationary obstacles
R when cornering
As a result, Adaptive Brake Assist may not
intervene in all critical conditions. There is a
risk of an accident.
Always pay careful attention to the traffic
situatio nand be ready to brake.
Adaptive Brake Assist provides braking
assistance in hazardous situations at speeds
greater than 20 mph (30 km/h) and uses
rada rsensor technology to assess the traffic
situation.
With the help of Adaptive Brake Assist, the
distance warning signal can detec tobstacles
that are in the path of your vehicle for an
extended period of time.
Should you approach an obstacle and
Adaptive Brake Assist has detected a risk of
collision, Adaptive Brake Assist calculates the
braking force necessary to avoid a rear-end
collision. Should you apply the brakes
vigorously, Adaptive Brake Assist will
automatically increase the braking force to a
level suitable for the traffic conditions.
X Keep the brake pedal depressed until the
emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will work normally again if:
R you release the brake pedal.
R there is no longer any danger of a rear-end
collision.
R no obstacle is detected in fron tofyour
vehicle.
Adaptive Brake Assist is then deactivated. If Adaptive Brake Assist requires particularly
high brake pressure, preventive passenger
protection measures (PRE-SAFE
®
) are
deployed simultaneously.
Up to vehicle speeds of around 155 mph
(250 km/h), adaptive Brake Assist is capable
of reacting to moving objects that have
already been recognized as such at least once
over the period of observation. Adaptive
Brake Assist does not react to stationary
obstacles.
If Adaptive Brake Assist is not available due
to a malfunction in the radar sensor system,
the brake system remains available with full
brake boosting effect and BAS.
In particular, the detection of obstacles can
be impaired if there is:
R dirt on the sensors or anything else
covering the sensors
R snow or heavy rain
R interference by other radar sources
R there are strong radar reflections, for
example in parking garages
R a narrow vehicle traveling in front, e.g. a
motorbike
R a vehicle traveling in front on a different line
relative to the center of your vehicle
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensor checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle. ESP
®
(Electronic Stability Program)
General notes i
Observe the "Important safety notes"
section (Y page 66).
ESP ®
monitors driving stability and traction,
i.e. power transmission between the tires and
the road surface.
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one 70
Driving safety systemsSafety

X
To unloc kthe vehicle: touch the inner
surface of the door handle.
X To loc kthe vehicle: touch sensor
surface 0002.
X Convenience closing feature: touch
recessed sensor surface 0003for an
extended period.
Further information on the convenience
closing feature (Y page 93).
If you pull on the handl eofthe tailgate, only
the cargo compartment of the vehicle is
unlocked. Changing the settings of the locking
system
You can change the settings of the locking
system. This means that only the driver's door
and the fuel filler flap are unlocked when the
vehicle is unlocked. This is useful if you
frequently travel on your own.
X To change the setting: press and hold
down the 000Dand000C buttons
simultaneously for approximately six
seconds until the battery check lamp
flashes twice (Y page 81).
i If the setting of the locking system is
changed within the signal range of the
vehicle, pressing the 000Cor000D button:
R locks or
R unlocks the vehicle The SmartKey now functions as follows:
X
To unlock the driver's door: press the
000D button once.
X To unlock centrally: press the000D
button twice.
X To lock centrally: press the000Cbutton.
The KEYLESS-GO function is changed as
follows:
X To unlock the driver's door: touch the
inner surface of the door handle on the
driver's door.
X To unlock centrally: touch the inner
surface of the door handle on the front-
passenger door or the rear door.
X To lock centrally: touch the outer sensor
surface on one of the door handles
(Y page 79).
X To restore the factory settings: press
and hold down the 000Dand000C buttons
simultaneously for approximately six
seconds until the battery check lamp
flashes twice (Y page 81). Mechanical key
General notes If the vehicle can no longer be locked or
unlocked with the SmartKey, use the
mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered (Y
page 76).
There are several ways to turn off the alarm:
X To turn the alarm off with the
SmartKey: press the000Dor000C button
on the SmartKey.
or
X Insert the SmartKey into the ignition lock.
or
X To deactivate the alarm with KEYLESS-
GO: press the Start/Stop button in the 80
SmartKeyOpening and closing

X
To close: press closing button 0002on the
tailgate.
or
X Press and hold the 0004button on the
SmartKey until the tailgate closes.
Vehicles with KEYLESS-GO :you can
simultaneously close and lock the tailgate.
X Press locking button 0003on the tailgate.
If a KEYLESS-GO key is detected outside
the vehicle, the tailgate closes and locks.
All the doors must be shut and the
SmartKey located in the vicinity of the
tailgate.
i The tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in
the ignition.
If the tailgate touches an object while
closing, the closing procedure is
interrupted and the tailgate reopens.
i If a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock. Opening/closing automatically from
inside
Important safety notes G
WARNING
Parts of the body could become trapped
during automatic closing of the tailgate.
Moreover, people, e.g. children, may be
standing in the closing area or may enter the
closing area during the closing process. There
is a risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
R press the 0004button on the SmartKey.
R press the remote operating switch on the
driver's door. R
press the closing or locking button on the
tailgate.
R pull the handle on the tailgate. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running,
particularly if the vehicle is moving, exhaust
fumes could enter the passenger
compartment. There is a risk of poisoning.
Turn off the engine before opening the
tailgate. Never drive with the tailgate open.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 446).
i The tailgate is equipped with an
automatic reversing feature. If an object
blocks or restricts the tailgate during the
closing process, the tailgate opens again
automatically.
Opening and closing You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked.90
Cargo compartmentOpening and closing