2013 MERCEDES-BENZ G-CLASS SUV phone

Emergency call
Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
! You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated
and ready for use,
and press the 0051 MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An automatically dialed mbrace
emergency call cannot be canceled.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
COMAND is muted. Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is provided, for example:
R
Current location of the vehicle (as
determined by the GPS system)
R Vehicle model
R Vehicle color
R Vehicle identification number
A short time after the emergency call is
initiated, a voice connection is automatically
established between the Response Center
and the vehicle occupants. If the vehicle
occupants are able to

respond, the Response
Center will attempt to obtain more detailed
information on the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and

cannot make voice
contact with the vehicle occupants. 274
Features
Stowage and features

X
To initiate an emergency call
manually: press cover 0043 briefly to open.
X Press SOS button 0044 briefly.
The indicator lamp in SOS button 0044
flashes until the emergency call is
concluded.
X Wait for the voice connection with the
Response Center.
X After the emergency call, close cover 0043.
Roadside Assistance button X
Open the stowage compartment under the
armrest (Y page 263).
X Press Roadside Assistance button 0043 for
more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated.
Indicator lamp 0044 in Roadside Assistance
button 0043 flashes while the call is active.
The Connecting Call message
appears in
the multifunction display and the COMAND
system is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient
GPS

reception, the mbrace
system transmits data to the Response
Center, for example:
R Current location of the vehicle
R Vehicle identification number R
Vehicle model
R Vehicle color
i The COMAND display shows that an
mbrace call is
active.

You can switch to the
navigation menu during the call by pressing
the NAVI button on COMAND. Voice output
is not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.
The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or makes
arrangements for your vehicle to be
transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
X Describe the type of assistance needed.
i If the indicator lamp in Roadside
Assistance button 0043 is flashing
continuously and no voice

connection with
the Response center has been established,
then the mbrace system has not been able
to initiate a Roadside Assistance call (e.g.
the relevant mobile phone network is not
available). The Call Failed message
appears in the multifunction display.
X To end a call: press the
007F
button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
i Sign and drive services 1
: you are not
charged for services such

as jump-starting,
providing a few gallons of fuel for a fuel tank
that has been run dry or changing a faulty
tire with the vehicle's own spare wheel.
1 USA only. Features
275
Stowage and features Z

MB Info call button
X
Open the stowage compartment under the
armrest (Y page 263).
X Press Roadside Assistance button 0043 for
more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated.
Indicator lamp 0044 in Roadside Assistance
button 0043 flashes while the call is active.
The Connecting Call message
appears in
the multifunction display and the COMAND
system is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient
GPS

reception, the mbrace
system transmits data to the Response
Center, for example:
R Current location of the vehicle
R Vehicle identification number
R Vehicle model
R Vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu during the call by pressing
the NAVI button on COMAND. Voice output
is not available.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
You can find further information on the
mbrace system at http://
www.mbusa.com
2
Log in under "Owners
Online".
i If the indicator lamp in MB Info call
button 0043 is flashing continuously and no
voice connection with
the

Response center
has been established, then the mbrace
system has not been able to initiate an MB
Info call (e.g. the relevant mobile phone
network is not available). The Call
Failed message appears in the
multifunction display.
X To end a call: press the 007F
button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call has the highest priority and
takes precedence over all other active calls.
The indicator lamp of the respective button
flashes until the
call

is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the 007F button on the
multifunction steering wheel or the
corresponding COMAND button for ending a
telephone call.
i When an mbrace call has been initiated,
COMAND is muted. The mobile phone is no
longer connected to COMAND. However, if
you want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
2 USA only.276
Features
Stowage and features

Downloading destinations in COMAND
Destination Download gives you access to a
database with over ten million points of
interest (POIs) which
can
be downloaded onto
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the address entered.
i Information on the components and
operating principles of the COMAND
system can be found in the separate
COMAND operating instructions.
X Select Yes with the 0059 or 0065 button
on COMAND.
X Confirm with the 008B button on COMAND.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No,

the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Search & Send "Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
X
Contact the following service hotlines: R
USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time arranged
with the Response Center.
X Press the release button on the door handle
of the rear door

for at least 20 seconds until
the indicator lamp in the SOS button
(Y page 274) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can be opened via
the Internet in the "Owner's Online" section
using your identification number and
password 3
.
i Vehicle remote opening is

only possible if
the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If the lock cylinder on the rear door is
pressed for longer than 20 seconds before
receiving authorization for remote
unlocking from the Response center, you
must wait 15 minutes before you can press
the lock cylinder on the rear door again.
Vehicle remote closing The remote closing feature can be used when
you have forgotten
to

lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be remotely locked within
four days of the ignition being turned off.
X Contact the following service hotlines:
3 USA only. Features
277
Stowage and features Z

R
USA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-
MERCedes (1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Tele Aid
Doors Locked Remotely message appears
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available
and
data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Contact the police.
The police will issue

an incident report. This
report has a number.
X Forward this number to the Response
Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm

system is active for
longer than 30 seconds, mbrace is
automatically connected with the
Customer Assistance center. Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the
received

data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest Mercedes-
Benz Service center or a recovery vehicle is
called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the Roadside
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis is able to be started,
the Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
X Press Yes to confirm the message.
X If the Vehicle Diagnosis: Please
start ignition message appears: turn
the SmartKey to position 2 in the ignition
lock.
X If the Please follow the
instructions received by
phone

and
move your vehicle into a safe
position message appears: follow the
instructions of the customer service
representative.
The message in the display disappears.
If you select Cancel, the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis
activated message appears.
When the check is finished, the Sending
vehicle diagnosis data... (Voice
connection may be interrupted
during data transfer)
message

appears.278
Features
Stowage and features

The vehicle data can now be sent to the
Customer Assistance center.
X
Press OK to confirm the message.
The voice connection with the Customer
Assistance center is terminated.
The Vehicle Diagnosis:
Transferring data... message
appears.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established
after
the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R monthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 24).
Information on Roadside Assistance
(Y page 22).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do
this,

an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the mbrace portal on the Internet. Each route can
include up to
20

way points. When a route has
been received by the navigation system, the
'Route name' has been saved to
memory card. Do you want to start
route guidance? message appears on the
COMAND display. The route is saved to the
SD memory card.
X To start route guidance: select Yes.
An overview of the route is shown in the
display.
i If you select No, the saved route can be
called up later in the navigation menu.
X Select Start.
Route guidance is started.
i Downloaded and saved data

can be called
up again in COMAND. Further information
can be found in the "COMAND", "Online
and Internet services" and "Download
destination/route" sections.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle. If this
selected speed is exceeded by the vehicle, a
message will be sent to the Customer
Assistance center. The Customer Assistance
center then forwards this

information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call.
The data which is sent to the Customer
Assistance center contains the following
information:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was
exceeded Features
279
Stowage and features Z

X
Pull oil dipstick 0043 out of the dipstick guide
tube.
X Wipe off oil dipstick 0043.
X Slowly slide oil dipstick 0043 into the guide
tube to the stop, and take it out again.
The oil level
is

correct if the level is between
MIN mark 0087 and MAX mark 0044.
X Add oil if necessary.
Checking the oil level using the on-
board computer !
Do not add too

much oil. adding too much
engine oil can result in damage to the
engine or to the catalytic converter. Have
excess engine oil siphoned off.
G 65 AMG: the oil level can be checked using
the on-board computer only.
On all other models, the oil dipstick must be
used to check the engine oil level.
When checking the oil level:
R park the vehicle on a level surface.
R the engine should be switched off for
approximately five minutes if the engine is
at normal operating temperature.
X Make sure that the SmartKey is in position
2 in the ignition lock.
X Press the 0041 or 0068 button on the
steering wheel to select the following
message: The measurement takes a few seconds. You
will see one
of

the following messages in the
multifunction display:
R Engine Oil Level OK
R Add 1.0 qt (Canada: 1.0 liter) to
reach maximum oil level. R
Add 1.5 qts (Canada: 1.5 liters) to
reach maximum oil level.
R Add 2.0 qts.
(Canada: 2.0 liters ) to
reach maximum oil level.
X Add oil if necessary.
If the engine is at normal operating
temperature and the Engine Oil Reduce
Oil Level message appears, the engine oil
level is too high.
X Have excess oil siphoned off.
If the Switch ignition on to check
engine oil level

message appears:
X Turn the SmartKey to position 2 in the
ignition lock (Y page 139).
If the Observe Waiting Time message
appears:
X If the engine is at normal operating
temperature: repeat the measurement
after about five minutes.
X If the engine is not at normal operating
temperature: (e.g. if the engine was only
started briefly) repeat the measurement
after about 30 minutes.
If the Engine Oil level Not With
Engine On message appears:
X Switch off the engine.
X If the engine is at normal operating
temperature: wait about five minutes
before carrying out the measurement.
X If the engine is not at normal operating
temperature: e.g. if the engine was only
started briefly, wait approximately
30 minutes before carrying out the
measurement.
i If you wish to cancel the measurement,
press the 0068 or 0041 button on the
multifunction steering wheel. 290
Engine compartment
Maintenance and care

Adding engine oil
H
Environmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful
to the environment.
! Only use engine oils and oil filters that
have been approved for vehicles with a
service system. You can
obtain a list of the
engine oils and oil filters tested and
approved in accordance with the
Mercedes-Benz Specifications for Service
Products at any Mercedes-Benz Service
center.
Damage to the engine or exhaust system is
caused by the following:
R using engine oils and oil filters that have
not been specifically approved for the
service system
R replacing engine oil and oil filters after
the interval for replacement specified by
the service system has been exceeded
R using engine oil additives.
! Do not add too much oil. If the oil level is
above the "max" mark on the dipstick, too
much oil has been added. This can lead to
damage to the engine or the catalytic
converter. Have excess oil siphoned off. Example: engine oil cap
X
Turn cap 0043 counter-clockwise and remove
it.
X Add the amount of oil required. Observe the specifications in the on-board
computer
when doing
so

or fill carefully to the
maximum mark on the oil dipstick.
Further information on engine oil
(Y page 353).
i The difference between the minimum
mark and the maximum mark on the oil
dipstick is approximately 2.1 US qt (2 l).
X Replace cap 0043 on the filler neck and
tighten clockwise.
Ensure that the cap locks into place
securely. Additional service products
Checking the coolant level G
WARNING
In order to avoid potentially serious burns:
R use extreme caution when opening the
hood if there are any signs of vapor or
coolant leaking from the

cooling system, or
if the coolant temperature display indicates
that the coolant is overheated.
R do not remove the pressure cap on the
coolant tank if the coolant temperature is
above 158 ‡ (70 †). Allow the engine to
cool down before removing the cap. The
coolant tank contains hot fluid and is under
pressure.
R using a cloth, slowly turn the cap
approximately 00C5 turn to relieve excess
pressure. If you open the cap immediately,
pressurized scalding hot fluid and vapor will
be blown out.
R do not spill antifreeze on hot engine parts.
Antifreeze contains ethylene glycol which
may burn if it comes into contact with hot
engine parts. Engine compartment
291
Maintenance and care Z