2013 MERCEDES-BENZ E-Class WAGON navigation system

X
To initiate an emergency call
manually: press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover :.
Roadside Assistance button X
Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer
Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there

is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance

center can ascertain the nature of
the problem ( Y page 318).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button : is flashing
continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call:
press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.314
Features
Stowage and features

MB Info call button
X
Press MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer
Assistance Center. The indicator
lamp in MB Info call button : flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there

is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA. USA only: you can find further information on
the

mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call:
press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency

call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction
steering wheel
R or the corresponding COMAND button for
ending a telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location. Features
315
Stowage and features Z

Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access
to a data bank with over 15 million Points of
Interest
(POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section. Search & Send General notes
i
To use "Search & Send", your vehicle
must be equipped with mbrace and a
navigation system. You must also have an
mbrace service subscription.
"Search & Send" is a destination entry
service.
A destination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Sending" can be
found on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system.316
Features
Stowage and features

A display message appears, asking
whether navigation should be started.
X Select Yes by sliding XVY and turning
cVd the COMAND controller and press
W to confirm.
The system calculates the route and
subsequently starts the route guidance
with the address entered.
i If you select No, the address can be stored
in the address book.
i If you have sent more than one
destination address, each individual
destination must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent. If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
if multiple vehicles are registered under the
same e-mail address, the destination will
be sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a

replacement SmartKey is not available. The
vehicle can be opened by the Mercedes-Benz
Customer Assistance center.
The vehicle can be immediately remotely
opened within four days of the ignition being
turned off. After this time, the remote opening
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be opened
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance center at
1-800-FOR-MERCedes (1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle

remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing The remote closing feature can be used when
you

have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance center at
1-800-FOR-MERCedes
(1-800-367-6372)

or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotely message appears in the
multifunction display. Features
317
Stowage and features Z

Depending on what the customer service
representative agreed with you, the voice
connection
is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by E-Mail or telephone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R monthly status information E-Mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the E-Mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 26).
Information on roadside assistance
(Y page 23).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system.

To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet. Each route can
include up to 20 way points. When a route has
been received by the navigation system,
'Route name' has been saved to
memory card. Do you want to start
route guidance? appears on the COMAND
display. The route is saved to the SD memory
card. X
To start route guidance: select Yes.
An overview of the route is shown in the
display.
i If you select No, the saved route can be
called up later in the navigation menu.
X Select Start.
Route guidance is started.
i Downloaded
and saved data can be called
up again in COMAND. Further information
can be found in the "COMAND", "Online
and Internet services" and "Download
destination/route" sections.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle. If this
selected speed is exceeded by the vehicle, a
message will be sent to the Customer
Assistance center. The Customer Assistance
center

then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include SMS, E-Mail or an automated call.
The data which is sent to the Customer
Assistance center contains the following
information:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was
exceeded
Geo fencing Geo fencing allows you to select areas which
the

vehicle should not enter or leave. You will
be informed if the vehicle crosses the
boundaries of the selected areas. You can
select the way in which you receive this
information beforehand. Possible options
include SMS, E-Mail or an automated call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners.
You can specify up to ten areas Features
319
Stowage and features Z

necessary for you to disconnect the battery
yourself, make sure that:
R
you
switch off the engine and remove the
key. On vehicles with KEYLESS-GO,
ensure that the ignition is switched off.
Check that all the indicator lamps in the
instrument cluster are off. Otherwise,
electronic components, such as the
alternator, may be damaged.
R you first remove the negative terminal
clamp and then the positive terminal
clamp. Never swap the terminal clamps.
Otherwise, the vehicle's electronic
system may be damaged.
R in vehicles with automatic transmission,
the transmission is locked in position P
after disconnecting the battery. The
vehicle is secured against rolling away.
You can then no longer move the vehicle.
The battery and the cover of the positive
terminal clamp must be installed securely
during operation.
In order for the battery to achieve the
maximum possible service life, it must always
be sufficiently charged.
The vehicle battery, like other batteries, can
discharge over time if you do not use the
vehicle. In this case, have the battery
disconnected at a qualified specialist
workshop. You can also charge the battery
with a charger recommended by Mercedes-
Benz. Contact a qualified specialist workshop
for further information.
Have the battery charge level checked more
frequently if you use the vehicle mainly for
short trips or if you leave it standing idle for
a lengthy period. Consult a qualified specialist
workshop if you wish to leave your vehicle
parked up for a long period of time.
i Remove the SmartKey if you park the
vehicle and do not require any electrical
consumers. The vehicle will then use very
little energy, thus conserving battery
power. i
If the power supply has been interrupted,
e.g. if you reconnect the battery, you will
have to:
Rset the clock. Information on setting the
clock can be found in the separate
operating instructions.
On vehicles with COMAND and a
navigation system, the clock is set
automatically.
R reset the function for folding the exterior
mirrors in/out automatically, by folding
the mirrors out once ( Y page 114). Charging the battery
G
WARNING
Never charge a battery still installed in the
vehicle
unless a battery charger unit approved
by Mercedes-Benz is being used. Gases may
escape during charging and cause explosions
that may result in paint damage, corrosion or
personal injury.
A battery charger unit specially adapted for
Mercedes-Benz vehicles and tested and
approved by Mercedes-Benz is available as an
accessory. It permits the charging of the
battery in its installed position. Contact an
authorized Mercedes-Benz Center for further
information and availability.
Charge the battery in accordance with the
separate instructions for the battery charger. G
WARNING
There is a risk of acid burns during the
charging process due to the gases which
escape

from the battery. Do not lean over the
battery during the charging process. G
WARNING
Battery acid is caustic. Avoid contact with the
skin, eyes or clothing.
! Only use battery chargers with a
maximum charging voltage of 14.8 V. 350
Battery (vehicle)
Breakdown assistance