2013 MERCEDES-BENZ E-Class SEDAN ESP

Problems with the transmission
Problem Possible causes/consequences and
M SolutionsThe transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist
workshop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into second
gear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position D or R.
If D
is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist
workshop immediately. Transfer case
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system

or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! To prevent ESP ®
from intervening, the
ignition must be switched off (SmartKey or
the Start/Stop button in position 0 or 1) if:
R the parking brake is being tested on a
brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be
damaged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles. Refueling
Important safety notes
G
WARNING
Gasoline and diesel fuels are highly flammable
and poisonous. They burn violently and can
cause serious injury.
Never allow sparks, flames or smoking
materials near gasoline or diesel fuel!
Turn off the engine before refueling.
Whenever you are around gasoline or diesel
fuel, avoid inhaling fumes and any skin or
clothing contact. Extinguish all smoking
materials.
Direct skin contact with fuels and the
inhalation of fuel vapors are damaging your
health. G
WARNING
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gasoline
to spray back out when removing the fuel Refueling
169
Driving and parking
Z

pump nozzle, which could cause personal
injury.
G
WARNING
E85 fuel (ethanol) and its vapours are
poisonous, highly flammable and highly
combustible. E85 fuel can cause serious
injury
if ignited, if you come into contact with
it you or if you inhale fuel vapors. Avoid
inhaling E85 fuel vapors and avoid skin
contact with E85 fuel. Extinguish any naked
flames before refueling. Keep sparks away
from E85 fuel, and do not smoke. G
WARNING
Do not fill diesel tanks with gasoline. Do not
mix diesel fuel with gasoline. Otherwise the
fuel

system and engine could be damaged. In
addition, the vehicle could catch fire.
! Do not use gasoline to refuel vehicles with
a diesel engine. Do not use diesel to refuel
vehicles with a gasoline engine. Even small
amounts of the wrong fuel result in damage
to the fuel system and the engine.
! Do not switch on the ignition if you
accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel lines.
Notify a qualified specialist workshop and
have the fuel tank and fuel lines drained
completely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when refueling from a fuel can.
Otherwise, the fuel lines and/or injection
system could be blocked by particles from
the fuel can.
Further information on fuel and on fuel grades
can be found in the "Fuel" section
(Y page 407). Refueling
Opening/closing the fuel filler flap :
To open the fuel filler flap
; To insert the fuel filler cap
= Tire pressure table
? Fuel type to be used
The fuel filler flap is unlocked or locked
automatically when you open or close the
vehicle with the SmartKey or with KEYLESS-
GO.
The position of the fuel filler cap is displayed
8 in the instrument cluster. The arrow
next to the filling pump indicates the side of
the vehicle.
Opening X
Switch off the engine.
X Remove the SmartKey from the ignition
lock.
X KEYLESS-GO: open the driver’s door.
This corresponds to key position 0:
"SmartKey removed".
The driver’s door can be closed again.
X Press the fuel filler flap in the direction of
arrow :.
The fuel filler flap opens slightly.
X Open the fuel filler flap fully.
X Turn the fuel filler flap counter-clockwise
and remove it.170
Refueling
Driving and parking

significantly influence the vehicle's
consumption.
The ECO display consists of three bars:
R
Acceleration
R Constant
R Coasting
The
percent value is the average value of the
three bars. The three bars and the mean value
begin at the value of 50%. A higher
percentage indicates a more economical
driving style.
The ECO display does not provide any
information on the actual consumption. A
fixed percentage count in the ECO display
does not indicate a fixed consumption figure
in l/100 km.
Apart from driving style, consumption is
dependent on many factors such as, e.g.:
R Load
R Tire pressure
R Cold start
R Choice of route
R Electrical consumers switched on
These factors are not taken into
consideration by the ECO display.
The evaluation of your driving style is carried
out using the following three categories:
Acceleration (evaluation of all
acceleration) The bar fills up: The bar empties:
Moderate
acceleration,
especially at high
speeds Sporty acceleration Constant (evaluation of driving style at
any time)
The bar fills up: The bar empties:
Constant speed and
avoidance of
unnecessary
acceleration and
deceleration Speed variations
Coasting (evaluation of total
deceleration)
The bar fills up: The bar empties:
Drive with care and
remove your foot
from

the accelerator
pedal in good time:
the vehicle can
coast without
braking Frequent braking
i
An economical driving style specially
requires driving at moderate engine
speeds.
Achieving a higher value in the categories
"Acceleration" and "Constant":
R observe

the gearshift recommendations.
R drive in drive program E.
i On longer journeys, e.g. on highways, the
only the bar in the "Constant" category
changes.
i The ECO display calculates the driving
style from the start of the journey to the
end. For this reason, the bars change
dynamically at the beginning of the journey.
On longer journeys, there are fewer
changes. For more dynamic changes, carry
out a manual reset.
Further information on the ECO display
(Y page 231). Driving tips
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Driving and parking Z

Servicing the brakes
G
WARNING
If brake pads or brake fluid other than those
recommended are used, the braking
properties of the vehicle can be degraded to
an extent that safe braking is substantially
impaired. This could result in an accident. G
WARNING
Make sure that you do not endanger other
road users when you apply the brakes.
! If
the red brake warning lamp lights up in
the instrument cluster and you hear a
warning tone while the engine is running,
the brake fluid level may be too low.
Observe additional warning messages in
the multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked
immediately. This work should be carried
out at a qualified specialist workshop.
! Vehicles with 4MATIC: function or
performance tests may only be carried out
on a 2-axle dynamometer. If you are
planning to have the vehicle tested on such
a dynamometer, contact an authorized
Mercedes-Benz Center to obtain further
information first. Otherwise, you could
damage the drive train or the brake system.
! Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition must be switched off
(SmartKey in position 0 or 1 in the ignition
lock or Start/Stop button in position 0 or
1) while the parking brake is being tested
on a brake dynamometer.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system. !
Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition system must be switched
off (SmartKey in position 0 or 1 in the
ignition lock or Start/Stop button in
position 0 or 1) when:
R testing the parking brake on a brake
dynamometer.
R you

intend to have the vehicle towed with
one of the axles raised.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system.
All checks and maintenance work on the
brake system must be carried out at a
qualified specialist workshop. Consult a
qualified specialist workshop to arrange this.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the
functionality of your brakes at regular
intervals. To do so, press firmly on the brake
pedal when driving at a high speed. This
improves the grip of the brake pads.
You can find a description of Brake Assist
(BAS) on ( Y page 67) or of BAS PLUS on
(Y page 68).
AMG high-performance and ceramic
brakes The AMG brake systems are designed for
heavy loads. This may lead to noise when
braking. This will depend on:
R
speed
R braking force
R environmental conditions, such as
temperature and humidity
The wear of individual components of the
brake

system, such as the brake pads/linings
or brake discs, depends on the individual
driving style and operating conditions.
For this reason, it is impossible to state a
mileage that will be valid under all Driving tips
181
Driving and parking Z

circumstances. An aggressive driving style
will
lead to high wear. You can obtain further
information about this from your authorized
Mercedes-Benz Center.
New and replaced brake pads and discs only
reach their optimum braking effect after
several hundred kilometers of driving.
Compensate for this by applying greater force
to the brake pedal. Keep this in mind, and
adapt your driving and braking accordingly
during this break-in period.
Excessive heavy braking results in
correspondingly high brake wear. Observe
the brake system warning lamp in the
instrument cluster and note any brake status
messages in the multifunction display. For
high-performance driving in particular, it is
important to maintain and have the brake
system checked regularly. Driving on wet roads
Hydroplaning If water has accumulated to a certain depth
on the road surface, there is a danger of
hydroplaning occurring, even if:
R
you drive at low speeds.
R the tires have adequate tread depth.
For this reason, in the event of heavy rain or
in conditions in which hydroplaning may
occur, you must drive in the following
manner:
R lower your speed.
R avoid ruts.
R brake carefully.
Driving on flooded roads !
Do not drive through flooded areas.
Check

the depth of any water before driving
through it. Drive slowly through standing
water. Otherwise, water may enter the
vehicle interior or the engine compartment.
This can damage the electronic
components in the engine or the automatic transmission. Water can also be drawn in
by

the engine's air suction nozzles and this
can cause engine damage. Winter driving
Important safety notes G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine
braking on a slippery road surface. G
DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such

as carbon monoxide (CO) may enter the
vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open
a window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winterproofed at a qualified
specialist workshop at the onset of winter.
i Vehicles with a diesel engine: do not
cover the radiator, e.g. with a protective
cover. The measuring function of the
onboard diagnosis system may otherwise
provide inaccurate values. Some of these
values are required by law and must
therefore always be accurate.
Driving with summer tires Observe the notes in the "Winter operation"
section (
Y page 364).182
Driving tips
Driving and parking

Slippery road surfaces
G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine
braking on a slippery road surface. G
WARNING
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the
freezing
point do not guarantee that the road
surface is free of ice. The road may still be icy,
especially in wooded areas or on bridges.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Shift the transmission to position N.
Drive particularly carefully on slippery road
surfaces.
Avoid sudden acceleration, steering
and braking maneuvers. Do not use the cruise
control or DISTRONIC PLUS.
i For more information on driving with
snow chains, see ( Y page 365).Driving systems
Cruise control
Important safety notes G
WARNING
The cruise control is a convenience system
designed to assist the driver during vehicle
operation. The driver is and must always
remain responsible for the vehicle's speed
and for safe brake operation.
Only

use the cruise control if the road, traffic,
and weather conditions make it advisable to
travel at a constant speed. R
The use of the cruise control can be
dangerous on winding roads or in heavy
traffic

because conditions do not allow safe
driving at a constant speed.
R The use of the cruise control can be
dangerous on slippery roads. Rapid
changes in tire traction can result in wheel
spin and loss of control.
R Deactivate the cruise control when driving
in fog.
The "Resume" function should only be
operated if the driver is fully aware of the
previously set speed and wishes to resume
this particular preset speed. G
WARNING
The cruise control brakes automatically so
that the set speed is not exceeded.
General notes Cruise control maintains a constant road
speed

for you. It brakes automatically in order
to avoid exceeding the set speed. On long and
steep downhill gradients, especially if the
vehicle is laden, you must select shift range
1, 2 or 3 in good time. By doing so, you will
make use of the braking effect of the engine,
which relieves the load on the brake system
and prevents the brakes from overheating
and wearing too quickly.
Use cruise control only if road and traffic
conditions make it appropriate to maintain a
steady speed for a prolonged period. You can
store any road speed above 20 mph
(30 km/h). Driving systems
183
Driving and parking Z

Cruise control lever
:
To activate or increase speed
; To activate or reduce speed
= To deactivate cruise control
? To activate at the current speed/last
stored speed
When you activate cruise control, the stored
speed is shown in the multifunction display
for
five seconds. In the multifunction display,
the segments between the stored speed and
the maximum speed light up.
Activation conditions To activate cruise control, all of the following
activation conditions must be fulfilled:
R
the parking brake must be released.
R you are driving faster than 20 mph
(30 km/h

).
R ESP ®
must be active, but not intervening.
R the transmission must be in position D.
Storing and maintaining the current
speed You can adopt the current speed if you are
driving faster than 20 mph (30 km/h

).
X Accelerate the vehicle to the desired
speed.
X Briefly press the cruise control lever
up : or down ;.
X Remove your foot from the accelerator
pedal.
Cruise control is activated. The vehicle
automatically maintains the stored speed.
i Cruise
control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the
stored speed on downhill gradients by
automatically applying the brakes.
Storing the current speed or calling up
the last stored speed G
WARNING
The set speed stored in memory should only
be set again if prevailing road conditions and
legal speed limits permit. Possible
acceleration or deceleration differences
arising from returning to the preset speed
could

cause an accident and/or serious injury
to you and others. X
Briefly pull the cruise control lever towards
you :.
X Remove your foot from the accelerator
pedal.
The first time cruise control is activated, it
stores the current speed or regulates the184
Driving systems
Driving and parking

speed of the vehicle to the previously
stored speed.
Setting a speed G
WARNING
Keep in mind that it may take a brief moment
until the vehicle has made the necessary
adjustments.
Increase
or decrease the set vehicle speed to
a value that the prevailing road conditions and
legal speed limits permit. Otherwise, sudden
and unexpected acceleration or deceleration
of the vehicle could cause an accident and/
or serious injury to you and others. X
Press the cruise control lever up : for a
higher

speed or down ; for a lower speed.
X To adjust the set speed in 1 mph
increments

(1 km/h increments): briefly
press the cruise control lever up : or
down ; to the pressure point.
Every time the cruise control lever is
pressed up : or down ; the last speed
stored is increased or reduced.
X To adjust the set speed in 5 mph
increments (10 km/h increments):
press the cruise control lever up : or
down ; to beyond the pressure point.
Every time the cruise control lever is
pressed up : or down ; the last speed
stored is increased or reduced.
i Cruise control is not deactivated if you
depress the accelerator pedal. For
example, if you accelerate briefly to overtake, cruise control adjusts the
vehicle's speed to the last speed stored
after you have finished overtaking.
Deactivating cruise control There are several ways to deactivate cruise
control:
X
Briefly press the cruise control lever
forwards :.
or
X Brake.
Cruise control is automatically deactivated if:
R you depress the parking brake.
R you are driving at less than

20 mph
(30 km/h).
R ESP ®
intervenes or you deactivate ESP ®
.
R you shift the transmission to position N
while driving.
If cruise control is deactivated, you will hear
a warning tone. You will see the Cruise
Control Off message in the multifunction
display for approximately five seconds.
i When you switch off the engine, the last
speed stored is cleared. DISTRONIC PLUS
Important safety notes G
WARNING
Hybrid vehicles: be sure to read the "HYBRID"
supplement. Otherwise, you could fail to
recognize dangers. Driving systems
185
Driving and parking Z