2013 MERCEDES-BENZ CLS-Class internet

Display messages Possible causes/consequences and
M Solutions# The battery is not being charged.
A warning tone also sounds.
Possible causes are:
R
a defective alternator
R a torn poly-V-belt
R a malfunction in the electronics
X Pull over and stop the vehicle safely and switch off the engine,
paying attention to road and traffic conditions.
X Secure the vehicle against rolling away ( Y page 157).
X Open the hood.
X Check whether the poly-V-belt is torn.
If the poly-V-belt is torn:
! Do
not continue driving. The engine could otherwise overheat.
X Consult a qualified specialist workshop.
If the poly-V-belt is not damaged:
X Visit a qualified specialist workshop. 4
Check Engine Oil
At Next Refueling The engine oil level has dropped to the minimum level.
A warning tone also sounds.
X
Check the oil level when next refueling, at the latest
(Y page 299).
X If necessary, add engine oil ( Y page 300).
X Have the engine checked at a qualified specialist workshop if
engine oil needs to be added more often than usual.
! Avoid long journeys with too little engine oil. The engine will
otherwise be damaged.
Information on approved engine oils can be obtained from any
qualified specialist workshop or on the Internet at http://
www.mbusa.com (USA only). Display messages
241
On-board computer and displays Z

Display messages Possible causes/consequences and
M Solutions4
Check
Eng.Oil Level AMG vehicles: the engine oil level is too low.
X
Check the oil level when next refueling, at the latest
(Y page 299).
X If necessary, add engine oil ( Y page 300).
X Have the engine checked at a qualified specialist workshop if
engine oil needs to be added more often than usual.
! Avoid long journeys with too little engine oil. The engine will
otherwise be damaged.
Information on approved engine oils can be obtained from any
qualified specialist workshop or on the Internet at http://
www.mbusa.com (USA only). 8
Fuel Level Low The fuel level has dropped into the reserve range.
X
Refuel at the nearest gas station. C There is only a very small amount of fuel in the fuel tank.
X
Refuel at the nearest gas station without fail. 8
Gas Cap Loose The fuel system pressure is too low. The fuel filler cap is not closed
correctly or the fuel system is leaking.
X
Check that the fuel filler cap is correctly closed.
If the fuel filler cap is not correctly closed:
X Close the fuel filler cap.
If the fuel filler cap is correctly closed:
X Visit a qualified specialist workshop. Driving systems
Display messages Possible causes/consequences and
M SolutionsÀ
Attention Assist:
Take a Break! Based on certain criteria, ATTENTION ASSIST has detected fatigue
or

a lack of concentration on the part of the driver. A warning tone
also sounds.
X If necessary, take a break.
During long journeys, take regular breaks in good time so you get
enough rest. À
Attention Assist
Inoperative ATTENTION ASSIST is inoperative.
X
Visit a qualified specialist workshop.242
Display messages
On-board computer and displays

A display message appears, asking
whether navigation should be started.
X Select Yes by sliding XVY and turning
cVd the COMAND controller and press
W to confirm.
The system calculates the route and
subsequently starts the route guidance
with the address entered.
i If you select No, the address can be stored
in the address book.
i If you have sent more than one
destination address, each individual
destination must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent. If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
if multiple vehicles are registered under the
same e-mail address, the destination will
be sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a

replacement SmartKey is not available. The
vehicle can be opened by the Mercedes-Benz
Customer Assistance center.
The vehicle can be immediately remotely
opened within four days of the ignition being
turned off. After this time, the remote opening
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be opened
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance center at
1-800-FOR-MERCedes (1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle

remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing The remote closing feature can be used when
you

have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance center at
1-800-FOR-MERCedes
(1-800-367-6372)

or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotely message appears in the
multifunction display. 288
Features
Stowage and features

USA only: alternatively, the vehicle can be
locked via:
R
the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network
is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center

then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If
the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance center is
automatically informed.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can

use the received data to decide what kind
of assistance is required. You are then, for example, guided to the nearest Mercedes-
Benz Service center or a recovery vehicle is
called.
If

vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the Roadside
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis is able to be started,
the Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
X Press Yes to confirm the message.
X If the Vehicle Diagnosis: Please
switch on ignition. message appears:
turn the key to position 2 in the ignition
lock.
X If the Please follow the
instructions
received by phone and
move your vehicle to a safe
position. message appears: follow the
instructions of the customer service
representative.
The message in the display disappears.
If you select Cancel, the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis
activated message appears.
When the check is finished, the Sending
vehicle diagnosis data...(Voice
connection may be interrupted
during data transfer.) message
appears.

The vehicle data can now be sent to
the Customer Assistance center.
X Press OK to confirm the message.
The voice connection with the Customer
Assistance center is terminated.
The Vehicle Diagnosis:
Transferring data... appears.
The vehicle data is sent to the Customer
Assistance center. Features
289
Stowage and features Z

Depending on what the customer service
representative agreed with you, the voice
connection
is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by E-Mail or telephone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R monthly status information E-Mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the E-Mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 25).
Information on roadside assistance
(Y page 22).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system.

To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet. Each route can
include up to 20 way points. When a route has
been received by the navigation system,
'Route name' has been saved to
memory card. Do you want to start
route guidance? appears on the COMAND
display. The route is saved to the SD memory
card. X
To start route guidance: select Yes.
An overview of the route is shown in the
display.
i If you select No, the saved route can be
called up later in the navigation menu.
X Select Start.
Route guidance is started.
i Downloaded
and saved data can be called
up again in COMAND. Further information
can be found in the "COMAND", "Online
and Internet services" and "Download
destination/route" sections.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle. If this
selected speed is exceeded by the vehicle, a
message will be sent to the Customer
Assistance center. The Customer Assistance
center

then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include SMS, E-Mail or an automated call.
The data which is sent to the Customer
Assistance center contains the following
information:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was
exceeded
Geo fencing Geo fencing allows you to select areas which
the

vehicle should not enter or leave. You will
be informed if the vehicle crosses the
boundaries of the selected areas. You can
select the way in which you receive this
information beforehand. Possible options
include SMS, E-Mail or an automated call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners.
You can specify up to ten areas 290
Features
Stowage and features

X
Slide the right-hand front seat to its
rearmost position.
X Fold floor covering : upwards.
You will see VIN ;.
The VIN can also be found in the following
locations:
R on the lower edge of windshield
(Y page 366)
R on the vehicle identification plate
(Y page 365) Engine number
:
Emission control information plate,
including the certification of both federal
and Californian emissions standards
; Engine number (stamped into the
crankcase)
= VIN (on the lower edge of the windshield) Service products and filling
capacities
Important safety notes
G
WARNING
Comply with all valid regulations with respect
to handling, storing and disposing of service
fluids. Otherwise, you could endanger
persons or the environment.
Keep service fluids out of the reach of
children. For health reasons, you should prevent
service
fluids from coming into direct contact
with your skin or clothing.
If a service fluid is swallowed, contact a
physician immediately. H
Environmental note
Dispose of service products in an
environmentally responsible manner.
Service products include the following:
R Fuels
R Lubricants

(e.g. engine oil, transmission oil)
R Coolant
R Brake fluid
R Windshield washer fluid
R Climate control system refrigerant
Components and service products must be
matched. You should therefore only use
products that have been tested and approved
by Mercedes-Benz.
Information on tested and approved products
can be obtained at an authorized Mercedes-
Benz Center or on the Internet at
http://bevo.mercedes-benz.com.
You can recognize service products approved
by Mercedes-Benz by the following
inscription on the containers:
R MB-Freigabe (e.g. MB-Freigabe 229.51)
R MB Approval (e.g. MB Approval 229.51)
Other designations or recommendations
indicate a level of quality or a specification in
accordance with an MB Sheet number (e.g.
MB 229.5). They have not necessarily been
approved by Mercedes-Benz. Fuel
Important safety notes G
WARNING
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious
personal injury. 366
Service products and filling capacities
Technical data

All of these mix fuels must fulfill the fuel
requirements, e.g.:
R
knock resistance
R boiling point
R vapor pressure
You
will usually find information about the fuel
grade on the pump. If you cannot find the
label on the pump, ask the staff for
assistance.
i For further information, consult an
authorized Mercedes-Benz Center or on
the Internet at http://www.mbusa.com
(USA only).
Information on refueling (Y page 155).
Additives
! Do not refuel with low-grade fuel and do
not use fuel additives that are not tested
and approved for Mercedes-Benz vehicles.
Damage to or malfunctions of the fuel
system may otherwise occur.
One of the main problems of poor fuel quality
is the forming of deposits that are created
during the gasoline combustion process.
Mercedes-Benz recommends that you use
branded fuels that have additives.
If you use fuels without these additives over
a longer period of time, carbon deposits may
build up. These deposits form at the inlet
valves and in the combustion chamber in
particular.
This could lead to engine problems, e.g.:
R longer engine warm-up phase
R uneven idle
R engine noise
R misfiring
R loss of power
Carbon deposits may form if the availability
of gasoline with relevant additives is
insufficient (in certain regions). In this case,
Mercedes-Benz recommends additives
approved for use in Mercedes-Benz vehicles;
see http://bevo.mercedes-benz.com. For a list of approved products, consult an
authorized Mercedes-Benz Center. Comply
with the instructions for use on the product
label.
Do
not mix other fuel additives with fuel. This
causes unnecessary costs and could damage
the engine. Engine oil
General notes !
Never use engine oil or an oil filter of a
specification other than is necessary to
fulfill the prescribed service intervals. Do
not change the engine oil or oil filter in
order to achieve longer replacement
intervals than those prescribed. You could
otherwise

cause engine damage or damage
to the exhaust gas aftertreatment.
Follow the instructions in the service
interval display regarding the oil change.
Otherwise, you may damage the engine and
the exhaust gas aftertreatment.
The engine oils are matched to the
performance of Mercedes-Benz engines and
service intervals. You should therefore only
use engine oils and oil filters that are
approved for vehicles with maintenance
systems.
For a list of approved engine oils and oil filters,
consult an authorized Mercedes-Benz
Center. Or visit the website
http://bevo.mercedes-benz.com.
The table shows which engine oils have been
approved for your vehicle. Model Engine
model MB
Approval
CLS 550
BlueEFFICIENCY
CLS 550 4MATIC
BlueEFFICIENCY
278 229.5
CLS 63 AMG
157 229.5368
Service products and filling capacities
Technical data

Use only SAE 0W-40 or SAE 5W-40 engine oils
for AMG vehicles.
i
MB approval is indicated on the oil
containers.
Filling capacities The following values refer to an oil change
including the oil filter.
Model Capacity
All models (except
CLS 63 AMG)
8.5 US qt (8.0 l)
CLS 63 AMG
With external oil
cooler:
9.0 US qt
(8.5 l) Additives
!
Do
not use any additives in the engine oil.
This could damage the engine.
Engine oil viscosity Viscosity describes the flow characteristics
of

a fluid. If an engine oil has a high viscosity,
this means that it is thick; a low viscosity
means that it is thin.
Select an engine oil with an SAE (viscosity)
classification suitable for the prevailing
outside temperatures. The table shows you
which SAE classifications are to be used. The
low-temperature characteristics of engine
oils can deteriorate significantly, e.g. as a
result of aging, soot and fuel deposits. It is
therefore strongly recommended that you carry out regular oil changes using an
approved

engine oil with the appropriate SAE
classification. Brake fluid
G
WARNING
Over a period of time, the brake fluid absorbs
moisture from the air; this lowers its boiling
point.
If

the boiling point of the brake fluid is too low,
vapor pockets may form in the brake system
when the brakes are applied hard (e.g. when
driving downhill). This would impair braking
efficiency.
You should have the brake fluid renewed at
regular intervals. The brake fluid change
intervals can be found in the Maintenance
Booklet.
Only use brake fluid approved by Mercedes-
Benz according to MB Approval 331.0.
Information about approved brake fluid can
be obtained at any qualified specialist
workshop or on the Internet at
http://bevo.mercedes-benz.com.
i Have the brake fluid renewed regularly at
a qualified specialist workshop. Coolant
Important safety notes G
WARNING
Antifreeze is highly flammable. Fire, open
flames and smoking are prohibited when
handling antifreeze.
If antifreeze comes into contact with hot
engine

parts, it may ignite and you could burn
yourself. Do not spill any antifreeze on hot
engine parts.
! Only add coolant that has been premixed
with the desired antifreeze protection. You
could otherwise damage the engine. Service products and filling capacities
369
Technical data Z