2013 MAZDA MODEL 2 service

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Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
qMediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
how your concern may be reviewed and resolved by an independent third party through
binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
qCanadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
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Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8CL7-EA-12H

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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8CL7-EA-12H

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Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.
qTread Wear
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.
qTraction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire's ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
qTemperature-A, B, C
The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
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Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Tire Maintenance
Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are
some important maintenance points:
qTire Inflation Pressure
Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain
recommended pressures for the best ride, top handling, and minimum tire wear. Use the
pressures specified on the vehicle tire information placard or tire label for optimum service.
qTire Rotation
To equalize tread wear, rotate the tires every 12,000 km (7,500 miles) or sooner if irregular
wear develops. During rotation, inspect them for correct balance.
Do not include (TEMPORARY USE ONLY)
spare tire in rotation.Forward
Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a
combination of the following:
lIncorrect tire pressurelImproper wheel alignmentlOut-of-balance wheellSevere braking
After rotation, inflate all tire pressures to specification (page 10-6) and inspect the lug nuts
for tightness.
CAUTION
Rotate unidirectional tires and radial tires that have an asymmetrical tread pattern
or studs only from front to rear, not from side to side. Tire performance will be
weakened if rotated from side to side.
Customer Information and Reporting Safety Defects
Tire Information (except Canada)
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Service Publications
Factory-authorized Mazda service publications are available for owners who wish to do
some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda Dealer, refer to the
chart below.
If they do not have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBERPUBLICATION DESCRIPTION
9999-95-026B-13 2013 WORKSHOP MANUAL (English)
9999-95-077G-13 2013 WIRING DIAGRAM (English)
9999-95-002C-13 2013 OWNER'S MANUAL (English)
9999-EC-002C-13 2013 OWNER'S MANUAL (English and French)
9999-PR-002C-13 2013 OWNER'S MANUAL (Spanish)
9999-95-MODL-13 2013 SERVICE HIGHLIGHTS
qWORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive train, body and
chassis.
qWIRING DIAGRAM:
Provides electrical schematics as well as component location for the entire electrical
system.
qOWNER'S MANUAL:
This booklet contains information regarding the proper care and operation of your vehicle.
This is not a technician's manual.
qSERVICE HIGHLIGHTS:
Provides description and operation of the many systems of your Mazda.
Customer Information and Reporting Safety Defects
Service Publications
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Specifications
qEngine
Item Specification
Type DOHC-16V in-line, 4-cylinder
Bore × Stroke 78.0 × 78.4 mm (3.07 × 3.09 in)
Displacement 1,498 ml (1,498 cc, 91.4 cu in)
Compression ratio 10.0
qElectrical System
Item Classification
Battery 12V-50Ah/20HR or 12V-65Ah/20HR
Spark-plug number Mazda Genuine spark plug ZJY6-18-110 or Z6B7-18-110
CAUTION
When cleaning the iridium plugs, do not use a wire brush. The fine particulate
coating on the iridium alloy and platinum tips could be damaged.
qLubricant Quality
Lubricant type and classification
Engine oil Refer to Recommended Oil on page 8-13.
Manual transaxle oil API Service GL-4
SAE 75W-80
Automatic transaxle fluid Mazda Genuine ATF M-V
Brake/Clutch fluid SAE J1703 or FMVSS116 DOT-3
NOTE
Refer to Introduction on (page 8-2) for owner's responsibility in protecting your investment.
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Specifications
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P
Paint Damage .................................... 8-45
Parking Brake ..................................... 5-6
Parking in an Emergency .................... 7-2
Personalization Features ................... 10-8
Power Door Locks .............................. 3-8
Power Steering .................................. 5-15Power steering malfunction indicator
light ............................................ 5-15
Power Windows ................................ 3-15
Push-Starting ..................................... 7-21
R
Rear Door Child Safety Locks .......... 3-10
Rear Seat ............................................. 2-4
Rear Window Defroster .................... 5-58
Rear Window Washer ....................... 5-57
Rear Window Wiper .......................... 5-57
Rearview Mirror ................................ 3-25
Recreational Towing ......................... 7-24
Registering Your Vehicle in A Foreign
Country ............................................. 9-16
Rocking the Vehicle ............................ 4-8
S
Safety Defects, Reporting ................. 9-41
Seat Belt System 3-point type ................................ 2-13
Automatic locking ...................... 2-12
Emergency locking .................... 2-11
Extender ..................................... 2-17
Pregnant women ......................... 2-11
Pretensioner and load limiting .... 2-15
Seat belt precautions .................... 2-9
Seat belt reminder ....................... 2-19
Warning light ............................. 2-19
S
SeatsFront seat ...................................... 2-2
Head restraint ............................... 2-7
Rear seat ....................................... 2-4
Security System Immobilizer system .................... 3-21
Service Publications .......................... 9-43
Spare Tire and Tool Storage ................ 7-3
Specifications .................................... 10-4
Speedometer ...................................... 5-30
SRS Air Bags
Driver and front passenger occupant
classification system .................. 2-50
How the SRS air bags work ....... 2-42
Limitations to SRS air bag ......... 2-48
Monitoring and maintenance ..... 2-55
SRS air bag deployment
criteria ........................................ 2-47
Supplemental restraint system
(SRS) precautions ...................... 2-36
Supplemental restraint system
components ................................ 2-41
Starting the Engine .............................. 5-3
Steering Wheel .................................. 3-24
Horn ........................................... 5-59
Storage Compartments ...................... 6-51 Center Console Tray ................... 6-51
Glove Compartment ................... 6-51
Sunvisors .......................................... 6-48
T
Tachometer ........................................ 5-31
Temporary Spare Tire ....................... 8-30
Tiedown Hook .......................................... 7-23
Tire Information ................................ 9-22
Index
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