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If your vehicle must be serviced while
you are traveling or living in
Asia-Pacific Region, Sub-Saharan
Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel,
contact the nearest authorized dealer.
If the authorized dealer cannot help
you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS &
GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern
Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free
Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while
you are traveling or living in Puerto
Rico, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford International Business
Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while
you are traveling or living in the Middle
East, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of
Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North
America and then relocate to any of
the above locations, register your
vehicle identification number (VIN)
and new address with Ford Motor
Company Export Operations & Global
Growth Initiatives by emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer.
If the authorized dealer employees
cannot help you, they can direct you
to the nearest Ford affiliate office.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this
portfolio, contact Helm, Incorporated
at:
248
Customer Assistance
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REPORTING SAFETY
DEFECTS (CANADA ONLY)
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform Transport
Canada.Transport Canada Contact Information
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx
Website
1–800–333–0510
Phone
250
Customer Assistance
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•
When adding accessories,
equipment, passengers and
luggage to your vehicle, do not
exceed the total weight capacity
of the vehicle or of the front or rear
axle (GVWR or GAWR as indicated
on the Safety Compliance
Certification label). Consult your
authorized dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the
use of mobile communications
systems — such as two-way
radios, telephones and theft
alarms - that are equipped with
radio transmitters. Any such
equipment installed in your vehicle
should comply with FCC or CRTC
regulations and should be installed
only by a qualified service
technician.
• Mobile communications systems
may harm the operation of your
vehicle, particularly if they are not
properly designed for automotive
use. •
To avoid interference with other
vehicle functions, such as anti-lock
braking systems, amateur radio
users who install radios and
antennas onto their vehicle should
not locate the amateur radio
antennas in the area of the driver's
side hood.
• Any non-Lincoln custom electrical
or electronic accessories or
components that are added to the
vehicle by the authorized dealer or
the owner, may adversely affect
battery performance and
durability, and may also adversely
affect the performance of other
electrical systems in the vehicle.
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Accessories
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GENERAL INFORMATION
WARNING
Driving while distracted can
result in loss of vehicle control,
accident and injury. Ford strongly
recommends that drivers use extreme
caution when using any device or
feature that may take their focus off
the road. Your primary responsibility
is the safe operation of the vehicle.
We recommend against the use of any
handheld device while driving,
encourage the use of voice-operated
systems when possible and that you
become aware of applicable state
and local laws that may affect use of
electronic devices while driving. Note:
Some features are not available
while the vehicle is moving.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes
after the ignition has been turned off
(as long as no doors are opened).
This system uses a four-corner
strategy to provide quick access to
vehicle features and settings. The
comprehensive touchscreen provides
easy interaction with your cellular
phone, multimedia, climate control
and navigation system. The corners
display any active modes within those
menus, such as your phone being
connected or the climate
temperature. SETTINGS Press to select any of the following:
•
Clock
• Display
• Sound
• Vehicle
• Settings
• Help INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Previous Starting Point
• Latitude/Longitude
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Safety Information
WARNING
Driving while distracted can
result in loss of vehicle control,
accident and injury. Ford strongly
recommends that drivers use extreme
caution when using any device or
feature that may take their focus off
the road. Your primary responsibility
is the safe operation of the vehicle.
We recommend against the use of any
handheld device while driving,
encourage the use of voice-operated
systems when possible and that you
become aware of applicable state
and local laws that may affect use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if
the power cords or cables are
broken, split or damaged. Carefully
place cords and cables where they
cannot be stepped on or interfere
with the operation of pedals, seats,
compartments or safe driving
abilities.
• Do not leave playing devices in the
vehicle during extreme conditions
as it could cause them damage.
See your device's user guide for
further information. •
Do not attempt to service or repair
the system. See your authorized
dealer.
• For your safety, some SYNC
functions are speed-dependent
and cannot be performed when
the vehicle is traveling at speeds
greater than 3 mph (5 km/h).
Make sure that you review your
device's user guide before using it with
SYNC.
Speed-Restricted Features
Some features of this system may be
too difficult to use while the vehicle is
in motion so they are restricted from
being modified unless the vehicle is
not moving. Some examples of these
are listed below:
• Screens that are too crowded with
information, such as Point of
Interest (POI) reviews and ratings,
SIRIUS Travel Link sports scores,
movie times, ski conditions, etc.
• Any action that requires using a
keyboard, such as entering a
navigation destination or editing
information.
• All lists are limited so the user can
view fewer entries (e.g., phone
contacts, recent phone call
entries).
Listed below are more specific
features that can only be modified
while the vehicle is not moving:
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Restricted Features
Pairing a Bluetooth phone
Cellular Phone
Adding phonebook contacts or uploading phone-
book contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
Editing the keypad code
System Functionality
Enabling Valet Mode
Editing settings while the rear view camera or active
park assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Playing video
Videos, Photos and
Graphics
Editing the screen's wallpaper or adding new wall-
paper
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book entries or Avoid
Areas
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Privacy Information
When a cellular phone is connected
to SYNC, the system creates a profile
within your vehicle that is linked to
that cellular phone. This profile is
created in order to offer you more
cellular features and to operate more
efficiently. Among other things, this
profile may contain data about your
cellular phone book, text messages
(read and unread), and call history,
including history of calls when your
cell phone was not connected to the
system. In addition, if you connect a
media device, the system creates and
retains an index of supported media
content. The system also records a
short development log of
approximately 10 minutes of all recent
system activity. The log profile and
other system data may be used to
improve the system and help
diagnose any problems that may
occur.
The cellular profile, media device
index, and development log remain in
the vehicle unless you delete them
and are generally accessible only in
the vehicle when the cellular phone
or media player is connected. If you
no longer plan to use the system or
the vehicle, we recommend you
perform a Master Reset to erase all
stored information.
System data cannot be accessed
without special equipment and access
to the vehicle's SYNC module. Ford
Motor Company and Ford of Canada
do not access the system data for any
purpose other than as described
absent consent, a court order, or
where required by law enforcement,
other government authorities, or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada. For further privacy
information, see the sections on 911
Assist® (if equipped), Vehicle Health
Report (if equipped), and Traffic,
Directions and Information (if
equipped).
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Accessing and Adjusting Modes Through Your Vehicle Information
Display
The display is located on the center
of your instrument cluster (A). It
allows you to view and make minor
adjustments to active modes without
taking your hands off the wheel. For
example:
•
In entertainment mode, you can
view what is now playing, change
the audio source, select presets
and make some adjustments.
• In phone mode, you can accept or
reject an incoming call.
• In navigation mode (if equipped),
you can view the current route or
activate a route.
• In climate mode, the driver side
temperature can bet set as well as
fan speed. Use the OK and arrow buttons on the
right side of your steering wheel to
scroll through the available modes:
Entertainment
Phone
Navigation
Climate Control
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