
Restricted features
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding/Editing Address Book entries or Avoid
Areas
Privacy information
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in the
vehicle when the cellular phone or media player is connected. If you no
longer plan to use SYNCor the vehicle, we recommend you perform a
Master Reset to erase all information stored in SYNC.
SYNCdata cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada
will not access SYNCdata for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
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ACCESSING AND ADJUSTING MODES THROUGH YOUR
INFOTAINMENT DISPLAY
The infotainment display is located on the right side of your instrument
cluster. It allows you to view and make minor adjustments to active
modes without taking your hands off the wheel. For example:
•In entertainment mode, you can view what is now playing, change the
audio source, select presets and make some adjustments.
•In phone mode, you can accept or reject an incoming call.
•In navigation mode (if equipped), you can view the current route or
activate a route.
•In climate mode, the driver side temperature can bet set as well as fan
speed.
Use the OK and arrow buttons on
the right side of your steering wheel
to scroll through the available
modes:
Entertainment
Phone
km/h
80
60
40
20
0
20
0 40 60 80
100120140160180
200
220
100120140
MPH
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Voice command list
“Navigation list of commands”*
“Phone list of commands”
“Radio list of commands”
“SD card list of commands”
“Sirius satellite list of commands”*
“Travel link list of commands”*
“USB list of commands”
“Voice instructions list of commands”
“Voice settings list of commands”
“Help”
*If equipped
Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind noise
from open windows and road vibrations may prevent the system from
correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
“Listening” appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
Voice Settings
Voice settings allow you to customize the level of system interaction, help
and feedback. The system defaults to standard interaction which uses
candidate lists and confirmation prompts as these provide the highest
level of guidance and feedback.
Interaction Mode:Novice mode provides more detailed interaction and
guidance while the advanced mode has less audible interaction and more
tone prompts.
Confirmation Prompts:Confirmation prompts are short questions the
system asks when it is not sure of your request or when there are
multiple possible responses to your request. If turned off, the system
simply makes a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
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Phone/Media Candidate Lists:Candidate lists are a list of possible
results from your voice commands. The system creates these lists when
it has the same confidence level of several options based on your voice
command.
To access these settings using the touchscreen:
1. Press Menu > Settings > Voice Control.
2. Select from:
•Interaction Mode
•Confirmation Prompts
•Media Candidate Lists
•Phone Candidate Lists
•Voice Control Volume
To access these settings using voice commands:
Press the voice icon; after the tone sounds, the system says
“Please say a command”. Another tone sounds to let you know
the system is listening. Say any of the following commands
Voice settings using voice commands
“Confirmation prompts off”
“Confirmation prompts on”
“Interaction mode advanced”
“Interaction mode novice”
“Media candidate lists off”
“Media candidate lists on”
“Phone candidate lists off”
“Phone candidate lists on”
“Help”
Using Voice Commands with the Touchscreen Options
Your voice system has a dual mode feature which allows you to switch
between using voice commands and making on-screen selections. This is
most often available when using navigation.
On-screen buttons are outlined in blue to indicate the selections that are
part of the dual mode feature. For example, if while you are in a voice
session rather than saying the command “Enter Street Name” to change
the field, you can press “Street” and the voice session does not end.
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SD Card Slot and USB Port
SD Card Slot
Note:Your SD card slot is spring-loaded. To remove the SD card, press
the card in and the system ejects it. Do not attempt to pull the card to
remove it as this could cause damage.
The card slot can be used for your navigation card (if equipped). Refer
toNavigation system (if equipped)later in this chapter for more
information.
The slot is located either in the center console
or behind a small access door in the
instrument panel. To access and play music
from your SD card slot, press the lower left
corner of the touchscreen.
SD logo is a trademark of SD-3C,
LLC.
USB Port
The ports are located either in the center
console or behind a small access door in the
instrument panel. To access and play music
from your device, press the lower left corner
of the touchscreen.
This feature allows you to plug in media playing devices, memory sticks,
flash/thumb drives and also charge devices if they support this feature.
In order to playback video from your iPod/iPhone(if compatible), you
MUST have a special combination USB/RCA composite video cable
(available for purchase from Apple). When the cable is connected to
your iPod/iPhone, plug the other end into both the RCA jacks and the
USB port.
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“USB” or “SD CARD”
“Play music video
“Play playlist
“Play podcast
1If you have said you would like to browse your USB or SD card, the
system prompts you to specify what you would like to browse. When
prompted, refer to the following “Browse” chart.
2These commands are only available in USB mode and are
device-dependent.
“BROWSE”
“Album
“All albums” “All videos”*
“All artists” “Artist
“All audiobooks” “Audiobook
“All authors” “Author
“All composers” “Composer
“All folders” “Folder
“All genres” “Genre
“All movies”* “Playlist
“All music videos”* “Podcast
“All playlists” “TV show
“All podcasts” “Video
“All songs” “Video playlist
“All TV shows”* “Video podcast
“All video playlists”* “Help”
*These commands are only available in USB mode and are
device-dependent.
Bluetooth Audio
Your system allows you to stream audio over your vehicle’s speakers from
your connected, Bluetooth-enabled cellular phone.
To access, press the lower left corner on the touchscreen, then
select the BT tab.
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Bluetooth Audio Voice Commands
If you are listening to a Bluetooth audio device, press the voice
button on the steering wheel controls. When prompted, say any
of the commands in the following chart.
If you are not listening to a Bluetooth audio device, press the voice
button and, after the tone, say “Bluetooth Audio”, then any of the
commands in the following chart.
Bluetooth audio voice commands
“Next”
“Pause”
“Play”
“Previous”
“Help”
A/V Inputs
Your A/V inputs allow you to connect an
auxiliary audio/video source (game
systems, personal camcorders, etc.) by
connecting RCA cords (not included) to
these input jacks. The jacks are yellow,
red and white and are located either
behind a small access door on the
instrument panel or in your center
console.
You can also use the A/V inputs as an auxiliary input jack (AIJ) to play
music from your portable music player over your vehicle’s speakers. Plug
in your 1/8 in. (3.5 mm) RCA adapter into the two left A/V input jacks
(red and white).
Press the lower left corner of the touchscreen, then, select A/V inputs.
To use the auxiliary input jack feature, make sure that your portable
music player is designed to be used with headphones and that it is fully
charged. You also need an audio extension cable with stereo male 1/8 in.
(3.5 mm) connectors at one end and a RCA jack at the other.
1. Begin with the vehicle parked and the radio and portable device are
turned off.
2. Attach one end of the audio extension cable to the headphone output
of your player and the other end into the adaptor in one of the two
left A/V input jacks (white or red) inside the center console.
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3. Press the lower left corner on the touchscreen. Select either a tuned
station from the FM tab or the CD tab (if there is a CD already
loaded into the system.) Adjust the volume to a comfortable listening
level.
4. Turn the portable music player on and adjust the volume to 1/2 the
volume.
5. Press the lower left corner on the touchscreen. Select the A/V in tab.
(You should hear audio from your portable music player although it
may be low.)
6. Adjust the sound on your portable music player until it reaches the
level of the FM station or CD by switching back and forth between
the controls.
In order to playback video from your iPodor iPhone(if compatible),
you must have a special combination USB/RCA composite video cable
(available for purchase from Apple). When the cable is connected to
your iPodor iPhone, plug the other end into both the RCA jacks and
the USB port.
Note:For safety reasons, connecting or adjusting the settings on your
portable music player should not be attempted while the vehicle is
moving. Also, the portable music player should be stored in a secure
location, such as the center console or the glove box, when the vehicle is
in motion. The audio extension cable must be long enough to allow the
portable music player to be safely stored while the vehicle is in motion.
Troubleshooting
•Do not connect the audio input jack to a line level output. The AIJ
only works correctly with devices that have a headphone output with a
volume control.
•Do not set the portable music player’s volume level higher than is
necessary to match the volume of the CD or FM radio as this causes
distortion and reduces sound quality.
•If the music sounds distorted at lower listening levels, turn the
portable music player volume down. If the problems persists, replace
or recharge the batteries in the portable music player.
•The portable music player must be controlled in the same manner
when it is used with headphones as the AIJ does not provide control
(play, pause, etc.) over the attached portable music player.
PHONE
Hands-free calling is one of the main features of SYNC. Once your
phone is paired, you can access many options using the touchscreen or
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