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If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized dealer.
If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
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•Vehicle security
•Wheel locks
•Remote start
*Lincoln Licensed Accessories are warranted by the accessory
manufacturer’s warranty. Lincoln Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the Lincoln Licensed Accessories product
limited warranty offered by the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•
Mobile communications systems may harm the operation of your vehicle,
particularly if they are not properly designed for automotive use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the amateur radio antennas in the
area of the driver’s side hood.
•Any non-Lincoln custom electrical or electronic accessories or
components that are added to the vehicle by the authorized dealer or
the owner, may adversely affect battery performance and durability,
and may also adversely affect the performance of other electrical
systems in the vehicle.
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INTRODUCTION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
Note:Some features are not available while the vehicle is moving.
This system uses a four-corner strategy to provide quick access to
vehicle features and settings. The comprehensive touchscreen provides
easy interaction with your cellular phone, multimedia, climate control
and navigation system. The corners display any active modes within
those menus, such as your phone being connected or the climate
temperature.
Press to select any of the following:
•Clock
•Sound
•Settings
•Display
•Vehicle
•Help
Press to select any of the following:
•SYNC Services
•Notifications
•SYNC Apps
•SIRIUS Travel Link
•Calendar
If the icon is yellow, refer toNotificationsin theInformationsection of
this chapter.
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Press to select any of the following:
•Quick Dial
•Call History
•Settings
•Phonebook
•Text Messaging
•Making and Receiving Calls
Press to select any of the following:
•My Home
•Previous Destinations
•Emergency
•Intersection
•Map
•Favorites
•Point of Interests
•Street Address
•City Center
Press to select any of the following:
•AM/FM
•CD
•BT Stereo
•SD Card
•SIRIUS
•USB
•AV I n
Press to select any of the following:
•Driver Settings
•Recirculated Air
•Auto
•Dual
•Passenger Settings
•A/C
•Defrost
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Speed-Restricted Features
Some features of this system may be too difficult to use while the vehicle
is in motion so they’re restricted from being modified unless the vehicle
is not moving. Some examples of these are listed below:
•Screens that are too crowded with information, such as Point of
Interest (POI) reviews and ratings, SIRIUSTravel Link™ sports
scores, movie times, ski conditions, etc.
•Any action that requires using a keyboard, such as entering a
navigation destination or editing information
•All lists are limited so the user can view fewer entries (e.g. phone
contacts, recent phone call entries)
Listed below are more specific features that can only be modified while
the vehicle is not moving:
Restricted features
Cellular Phone Pairing a Bluetooth phone
Adding phonebook contacts or uploading
phonebook contacts (from a USB)
Lists entries are limited for phone contacts
and recent phone call entries
System Functionality Setting-up or editing shortcut buttons on the
home screen
Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi/Wireless Editing wireless settings
Editing the list of wireless networks
Videos/Photos/Graphics Playing video
Graphic album art carousel
Editing photos
Editing the screen’s wallpaper or adding new
wallpaper
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Restricted features
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding/Editing Address Book entries or Avoid
Areas
Privacy Information
When a cellular phone is connected to SYNC, the system creates a
profile within your vehicle that is linked to that cellular phone. This
profile is created in order to offer you more cellular features and to
operate more efficiently. Among other things, this profile may contain
data about your cellular phone book, text messages (read and unread),
and call history, including history of calls when your cell phone was not
connected to the system. In addition, if you connect a media device, the
system creates and retains an index of supported media content. The
system also records a short development log of approximately 10 minutes
of all recent system activity. The log profile and other system data may
be used to improve the system and help diagnose any problems that may
occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in the
vehicle when the cellular phone or media player is connected. If you no
longer plan to use the system or the vehicle, we recommend you perform
a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada
will not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
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ACCESSING AND ADJUSTING MODES THROUGH YOUR
INFOTAINMENT DISPLAY
The infotainment display is located on the right side of your instrument
cluster. It allows you to view and make minor adjustments to active
modes without taking your hands off the wheel. For example:
•In entertainment mode, you can view what is now playing, change the
audio source, select presets and make some adjustments.
•In phone mode, you can accept or reject an incoming call.
•In navigation mode (if equipped), you can view the current route or
activate a route.
•In climate mode, the driver side temperature can bet set as well as fan
speed.
Use the OK and arrow buttons on
the right side of your steering wheel
to scroll through the available
modes:
Entertainment
Phone
km/h
80
60
40
20
0
20
0 40 60 80
100120140160180
200
220
100120140
MPH
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How to Use Voice Commands with Your System
Press the voice icon; after the tone, speak your command clearly.
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.*
“Services” Access the SYNC Services portal.*
“Mobile Apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only
These commands can be said at any time
“Main Menu”
“List of Commands”
“What can I say?”
“Next Page”
“Previous Page”
“Go Back”
“Cancel”
“Exit”
“Help”
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