Page 739 of 908

739
ES350 300h_OM_OM33A01U_(U)
7When trouble arises
7-1. Essential informationEmergency flashers................... 740
If your vehicle has to be stopped in an emergency ...... 741 7-2. Steps to take in an emergency
If your vehicle needs to be towed ................................. 743
If you think something is wrong ................. 749
Fuel pump shut off system (gasoline vehicles) .................. 750
If a warning light turns on or a warning buzzer sounds ....... 751
If a warning message is displayed .................................. 761
If you have a flat tire................... 784
If the engine will not start (gasoline vehicles) ...................797
If the hybrid system will not start (hybrid vehicles) ............ 799
If the shift lever cannot be shifted from P ...................... 801
If the electronic key does not operate properly .....................802
If the 12-volt battery is discharged (gasoline
vehicles) ..................................... 805
If the 12-volt battery is discharged (hybrid
vehicles) ..................................... 809
If your vehicle overheats (gasoline vehicles) ................... 813
If your vehicle overheats (hybrid vehicles) ....................... 816
If the vehicle becomes stuck .............................................820
Page 740 of 908
740
ES350 300h_OM_OM33A01U_(U)
7-1. Essential information
Emergency flashers
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch once again.
■Emergency flashers
Gasoline vehicles: If the emergency flashers are used for a long time while the
engine is not operating, the 12-volt battery may discharge.
Hybrid vehicles: If the emergency flashers are used for a long time while the hybrid
system is not operating (while the “READY” indicator is not illuminated), the 12-volt
battery may discharge.
The emergency flashers are used to warn other drivers when the vehi-
cle has to be stopped in the road due to a breakdown, etc.
Ty p e AType B
Page 741 of 908

741
ES350 300h_OM_OM33A01U_(U)
7
When trouble arises
7-1. Essential information
If your vehicle has to be stopped in an emergency
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort required to
slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the engine .
If the shift lever cannot be shifted to N
Keep depressing the brake pedal wi th both feet to reduce vehicle
speed as much as possible.
Gasoline vehicles: To stop the
engine, press and hold the
“START STOP ENGINE” switch
for 2 consecutive seconds or
more, or press it briefly 3 times or
more in succession.
Hybrid vehicles: To stop the
hybrid system, press and hold the
“POWER” switch for 2 consecu-
tive seconds or more, or press it
briefly 3 times or more in succes-
sion.
Stop the vehicle in a safe place by the road.
Only in an emergency, such as if it becomes impossible to stop the vehi-
cle in the normal way, stop the vehicle using the following procedure:
1
2
3
4
3
Press and hold for 2 seconds or more
or press briefly 3 times or more
4
Press and hold for 2 seconds or more
or press briefly 3 times or more
5
Page 742 of 908
7427-1. Essential information
ES350 300h_OM_OM33A01U_(U)
CAUTION
■If the engine has to be turned off while driving
Power assist for the brakes and steering wheel will be lost, making the brake pedal
harder to depress and the steering wheel heavier to turn. Decelerate as much as
possible before turning off the engine .
Page 743 of 908
743
ES350 300h_OM_OM33A01U_(U)
7
When trouble arises
7-2. Steps to take in an emergency
If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
●The engine is running but the vehicle will
not move.
●The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Lexus dealer or a commercial towing service, using a lift-type
truck or flat bed truck.
Use a safety chain system for all towing, and abide by all state/provin-
cial and local laws.
Before towing
Page 747 of 908
7477-2. Steps to take in an emergency
ES350 300h_OM_OM33A01U_(U)
7
When trouble arises
If your Lexus is transported by a flat
bed truck, it should be tied down at
the locations shown in the illustra-
tion.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie downs
or the vehicle may be damaged.
■Before emergency towing Release the parking brake.
Shift the shift lever to N.
Gasoline vehicles: Turn the “START STOP ENGINE” switch to ACCESSORY
(engine off) or IGNITION ON (engine running) mode.
Hybrid vehicles: Turn the “POWER” swit ch to ACCESSORY (hybrid system off)
or ON (hybrid system operating) mode.
Using a flat bed truck
1
2
3
Page 748 of 908

7487-2. Steps to take in an emergency
ES350 300h_OM_OM33A01U_(U)
CAUTION
Observe the following precautions.
Failure to do so may result in death or serious injury.
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving ma neuvers which place excessive stress on
the emergency towing eyelet and the cable or chain. Always be cautious of the
surroundings and other vehicles while towing.
●Gasoline vehicles: If the engine is not running, the power assist for the brakes and
steering will not function, making steering and braking more difficult.
Hybrid vehicles: If the hybrid system is off, the power assist for the brakes and
steering will not function, making steering and braking more difficult.
■Installing towing eyelet to the vehicle
Make sure that towing eyel et is installed securely.
If not securely installed, towing eyelet may come loose during towing.
NOTICE
■To prevent causing serious damage to the transmission when towing using a
wheel-lift type truck
Never tow this vehicle from the rear with the front wheels on the ground.
■To prevent damage to the vehicle when towing using a wheel-lift type truck
When raising the vehicle, ensure adequate ground clearance for towing at the
opposite end of the raised vehicle. Without adequate clearance, the vehicle could
be damaged while being towed.
■To prevent body damage when to wing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
Page 749 of 908
749
ES350 300h_OM_OM33A01U_(U)
7
When trouble arises
7-2. Steps to take in an emergency
If you think something is wrong
●Fluid leaks under the vehicle.
(Water dripping from the air conditioning after use is normal.)
●Flat-looking tires or uneven tire wear
●Engine coolant temperature gauge needle continually points higher
than normal.
●Changes in exhaust sound
●Excessive tire squeal when cornering
●Strange noises related to the suspension system
●Pinging or other noises related to the engine
●Engine missing, stumbling or running roughly
●Appreciable loss of power
●Vehicle pulls heavily to one side when braking
●Vehicle pulls heavily to one side when driving on a level road
●Loss of brake effectiveness, spongy feeling, pedal almost touches the
floor
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Lexus dealer as soon as pos-
sible.
Visible symptoms
Audible symptoms
Operational symptoms