2013 INFINITI M navigation system

4-96Monitor, climate, audio, phone and voice recognition systems
TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
SymptomSolution
The system fails to interpret the com-
mand correctly. 1. Ensure that the command is valid. (See
“INFINITI Voice Recognition system (models with navigation system)” later in this
section; page 4-111.)
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE: If it is too noisy to
use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the
wrong voicetag. 1. Ensure that the voicetag requested matches what was originally stored. (See
“Vehicle phonebook”earlier in this section.)
2. Replace one of the names being confused with a new name.

WARNING
.Use a phone after stopping your vehicle
in a safe location. If you have to use a
phone while driving, exercise extreme
caution at all times so full attention may
be given to vehicle operation.
. If you find yourself unable to devote full
attention to vehicle operation while
talking on the phone, pull off the road
to a safe location and stop your vehicle
before doing so.
CAUTION
To avoid draining the vehicle battery, use a
phone after starting the engine.
Your vehicle is equipped with Bluetooth®
Hands-Free Phone System. If you are an
owner of a Bluetooth®enabled cellular
phone, you can set up the wireless
connection between your cellular phone
and the in-vehicle phone module. With
Bluetooth
®wireless technology, you can
make or receive a telephone call with your
cellular phone in your pocket. Once your cellular phone is paired to the
in-vehicle phone module, no phone con-
necting procedure is required. Your phone
is automatically connected with the in-
vehicle phone module when the ignition
switch is pushed to the
“ON”position with
the registered cellular phone turned on
and carried in the vehicle.
You can register up to 5 different Blue-
tooth
®cellular phones in the in-vehicle
phone module. However, you can talk on
only one cellular phone at a time.
When a call is active, the audio system and
microphone (located in the ceiling in front
of the RearView mirror) are used for the
handsfree communications.
If the audio system is being used at the
time, the audio mode will mute and will
stay muted until the active call is ended.
The INFINITI Voice Recognition system
supports the phone commands, so dialing
a phone number using your voice is
possible.
Before using the Bluetooth
®Hands-Free
Phone System, refer to the following notes.
. Wireless LAN (Wi-Fi) and the Bluetooth
®
functions share the same frequency
band (2.4 GHz). Using the Bluetooth®
and the wireless LAN functions at the
same time may slow down or discon-
nect the communication and cause
undesired noise. It is recommended
that you turn off the wireless LAN (Wi-
Fi) when using the Bluetooth
®func-
tions.
. Set up the wireless connection between
a cellular phone and the in-vehicle
phone module before using the Blue-
tooth
®Hands-Free Phone System.
. Some Bluetooth®enabled cellular
phones may not be recognized by the
in-vehicle phone module.
. You will not be able to use a hands-free
phone under the following conditions:
— Your vehicle is outside of the tele-
phone service area.
— Your vehicle is in an area where it is
difficult to receive radio waves; such
as in a tunnel, in an underground
parking garage, behind a tall build-
ing or in a mountainous area.
— Your cellular phone is locked in
order not to be dialed.
. When the radio wave condition is not
ideal or ambient sound is too loud, it
may be difficult to hear the other
person’s voice during a call.
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Bluetooth®HANDS-FREE PHONE SYSTEM
(models without navigation system)

transmission in Park.
3. Press the
button.
4. Speak: “Help”. The system acknowl-
edges the command and announces
the next set of available commands.
5. Speak: "Voice Adaptation". The system acknowledges the command and dis-
plays the voice adaptation mode
screen.
6. Voice memory A or memory B is selected automatically. If both memory
locations are already in use, the system
will prompt you to overwrite one.
Follow the instructions provided by
the system.
7. When preparation is complete and you are ready to begin, press the
button.
8. The voice adaptation mode will be explained. Follow the instructions pro-
vided by the system.
9. When training is finished, the system will tell you an adequate number of
phrases have been recorded.
10. The system will ask you to say your name. Follow the instructions to regis-
ter your name. 11. The system will announce that voice
adaptation has been completed and
the system is ready.
The voice adaptation mode will stop if:
. The
button is pressed in voice
adaptation mode.
. The vehicle is driven during voice
adaptation mode.
. The ignition switch is turned to the OFF
or LOCK position. INFINITI Voice Recognition allows hands-
free operation of the Phone, Navigation,
Information and Audio systems in one of
two modes, Standard Mode or Alternate
Command Mode.
In Standard Mode, commands that are
available are always shown on the display
and announced by the system. You can
complete your desired operation by simply
following the prompts given by the system.
(See
“INFINITI Voice Recognition standard
mode” later in this section for details.)
For advanced operation, you can use the
Alternate Command Mode. (See “INFINITI
Voice Recognition alternate command
mode” later in this section for details.)
When this mode is active, an expanded list
of commands can be spoken after pushing
the TALK
switch, and the voice
command menu prompts are turned off.
Review the expanded command list, which
is available when this mode is active. Note
that in this mode the recognition success
rate may be affected as the number of
available commands and the ways of
speaking each command are increased.
To switch one mode to another, see each
mode description later in this section.
To improve the recognition success rate
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INFINITI VOICE RECOGNITION SYSTEM
(models with navigation system)

4-112Monitor, climate, audio, phone and voice recognition systems
when Alternate Command Mode is active,
try using the Speaker Adaptation Function
available in that mode. Otherwise, it is
recommended that Alternate Command
Mode be turned off and Standard Mode
be used for the best recognition perfor-
mance.
For the voice commands for the navigation
system, refer to the Navigation System
Owner’s Manual of your vehicle.
INFINITI VOICE RECOGNITION STAN-
DARD MODE
The following section is applicable when
the Standard Mode is activated.
The Standard Mode enables you to com-
plete the desired operation by simply
following the prompts that appear on the
display and also are announced by the
system.SAA3008
Activating Standard Mode
When the Alternate Command Mode is
active, perform the following steps to
switch to the Standard Mode.
1. Push the SETTING button on the instru-ment panel.
2. Select the “Others”key.
3. Select the “Voice Recognition” key.
SAA2530
4. Select the“Alternate Command Mode”
key.
5. The indicator turns off and the Stan- dard Mode activates.
Displaying user guide
If you use the INFINITI Voice Recognition
system for the first time or you do not
know how to operate it, you can display
the User Guide for confirmation.
You can confirm how to use voice com-
mands by accessing a simplified User
Guide, which contains basic instructions
and tutorials for several voice commands.

4-116Monitor, climate, audio, phone and voice recognition systems
SAA2535
2. A list of commands appears on thescreen, and the system announces,
“Would you like to access Phone,
Navigation, Information, Audio or
Help?”.
3. After the tone sounds and the icon on the screen changes from
to,
speak a command.
Selecting the “Practice”key will start
the practice mode. See “Let’s Practice”
earlier in this section.
4. Continue to follow the voice menu prompts and speak after the tone
sounds until your desired operation is
completed. Selecting the
“Help”key can display
the detailed information of the each
command.
Operating tips:
. Say a command after the tone.
. Commands that are available are al-
ways shown on the display and spoken
through voice menu prompts. Com-
mands other than those that are dis-
played are not accepted. Please follow
the prompts given by the system.
. If the command is not recognized, the
system announces, “Please say again”.
Repeat the command in a clear voice.
. Push the BACK button once to return to
the previous screen.
. To exit the voice recognition system,
push and hold the TALK
switch. The
message, “Voice canceled” will be
announced.
. To skip the voice guidance function and
give the command immediately, press
the TALK
switch to interrupt the
system. Remember to speak after the
tone.
. If you want to adjust the volume of the
system feedback, push the volume
control buttons [+] or [− ] on thesteering switch or use the audio system
volume knob while the system is
making an announcement.
How to speak numbers:
INFINITI Voice Recognition requires a cer-
tain way to speak numbers when giving
voice commands. Refer to the following
examples.
General rule
Only single digits 0 (zero) to 9 can be used.
(For example, if you would like to say 500,
“five zero zero” can be used, but “five
hundred” cannot.)
Examples
. 1-800-662-6200
—“ One eight zero zero six six two six
two zero zero”
Improving Recognition of Phone numbers
You can improve the recognition of phone
numbers by saying the phone number in
three groups of numbers. For example,
when you try to call 800-662-6200, say
“eight zero zero” first, and the system will
then ask you for the next three digits. Then,
say “six six two”. After recognition, the
system will then ask for the last four digits.
Say, “six two zero zero”. Using this method

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Command List
Category Command:
CommandAction
Phone Operates the Phone function
Navigation Operates the Navigation function
Information Displays the vehicle Information function
Audio Operates the Audio function.
Help Displays User Guide
.Phone Command:
Command Action
Dial Number Makes a call to a spoken phone number up to 10 digits.
Vehicle Phonebook Makes a call to a contact that is stored in the Vehicle Phonebook.
Handset Phonebook Makes a call to a contact that is stored in the mobile phone.
Call history Incoming Calls Makes a call to the incoming call number. Outgoing Calls Makes a call to the dialed number.
Missed Calls Makes a call to the Missed calls number.
International Call Makes an international call by allowing more than 10 digits to be spoken.
Change Number Corrects the recognized phone number (available during phone number entry).
.Navigation Command:
Command Action
Destination Home Sets a route to your home that is stored in the Address Book.
Address Searches for a location by the street address specified, and sets a route to the location.
Places Sets a route to a facility near the current vehicle location.
Address Book Searches for stored information in the Address Book.

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Voice command examples
To use the INFINITI Voice Recognition
function, speaking one command is some-
times sufficient, but at other times it is
necessary to speak two or more com-
mands. As examples, some additional
basic operations by voice commands are
described here.
For navigation system commands, see the
separate Navigation System Owner’s Man-
ual.
SAA3001
Example 1 - Placing a call to the phone
number 800-662-6200:
1. Push the TALK
switch located on
the steering wheel.
SAA2535
2. The system announces, “Would you like
to access Phone, Navigation, Informa-
tion, Audio or Help?”
3. Speak “Phone”.

SAA3001
Example 2 - Placing an international call to
the phone number 011-81-111-222-3333:
1. Push the TALK
switch located on
the steering wheel.
SAA2535
2. The system announces, “Would you like
to access Phone, Navigation, Informa-
tion, Audio or Help?”
3. Speak “Phone”.
SAA2536
4. Speak“International Call ”.
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