ROADSIDE ASSISTANCE
As part of theInfiniti Total Ownership Experience ,
Roadside Assist ance is available to you, 24 hours a day,
365 days a year, for emer gency roadsideassistance
should the need arise for any of the following items:
●Mechanical Breakdown
●Flat Tire
●Accident/Collision (One-way tow – loaner vehicle not
included)
●Out of Gas
●Lock-out service
All Roadside Assist ance services are provided exclu-
sively by Cross-Country Motor Club, Inc., Boston, Mas-
sachusetts 02155, except in Alaska, California, Oregon,
Wisconsin and Wyoming, where services are provided
by Cross-Country Motor Club of California, Inc., Boston,
Massachusetts 02155.
HOW TO USE ROADSIDE ASSISTANCE
Should one of the disablements listed above occur,
simply call the toll free number, 1-800-662-6200, and
advise the Roadside Assistance Representative of your
name, the vehicle identification number (VIN) of your
car, your location, and the nature of the problem. (When
travelling in Canada call 1-800-835-0221.) The VIN can
be found imprinted on a plate affixed to the upper
dashboard on the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total Ownership
Program card which will be sent to you approximately
6 weeks after purchase of your new Infiniti.
ON-SITE AND TOWING SERVICE
Depending on the type of vehicle problem you are expe-
riencing, the R oadside Assistance Represent ative will
determine the appropriate roadside assistance and/or
flatbed (towing) service to be dispatched. In most
cases, minor disablement services such as flat tire
change, lock-out service, out-of-gas delivery, etc., can
be performed onsite so that you can be on the road
again as soon as possible. There is no charge for the
dispatch of onsite or towing service. Any charges for the
replacement of keys, gas or non-warranty items will be
your responsibility at the time of the repair or service.
Whenever possible, flatbed (towing) service will be dis-
patched for mechanical disablements or accident/ col-
lisions which render the vehicle inoperative. There is no
charge for the towing service. Roadside Assistance will
arrange to transport the vehicle to the nearest Infiniti
retailer , if one is located within 250 miles, or to another
authorized alternate service facility. Warranty covered
repairs will be provided for under the terms of the appli-
cable express Infiniti limited warranty. However, any
nonwarranty or accident/collision repairs will be your
responsibility.
NOTE:
You may be required to sign a receipt at the time of
disablement to acknowledge receipt of the Roadside
Assistanc e service rendered.
EMERGENCY TRAVEL EXPENSE/TRIP
INTERRUPTION BENEFITS
If you experience a mechanical breakdown more than
100 miles from your primary residence, you may be
eligible for the following reasonable trip interruption
benefits:
●Meals
●Lodging
●Substitute transportation
●Costs to reunite the vehicle and owner, after warranty
repairs have been completed.
The Roadside A ssistance Representative, ( toll free num-
ber 1-800-662-6200), will explain Emergency Travel
Expense/Trip Interruption benefits in detail and provide
authorization of appropriate benefits. (When travelling
in Canada, call 1-800-835-0221.) In some situations
you may be required to pay for these benefits initially. If
so, the representative will p rovide instructions for reim-
bursement procedures. You must keep records of these
expenses and submit them upon request. Emergency
Travel Expense/Trip Interruption Benefits are not avail-
able for accident/collision and/or other non-
warrantable disablements.
COVERAGE
Roadside Assistance is provided for all Infiniti vehicles
from the date the vehicle is delivered to the first retail
buyer or otherwise put into use, whichever is earlier, for
a period of 48 months, without regard to mileage.
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52 INFINITI TOTAL OWNERSHIP EXPERIENCE BENEFIT S
