2013 Infiniti Towing Guide
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By far the most important benefit of Infiniti luxury is the Total Ownership Experience.® Years before
we ever built our first luxury car, we built this belief: Luxury is much more than a collection of
features on an automobile. It is a way of doing business based upon building a lasting relationship.
From the very moment you arrive at an Infiniti retailer, we strive to exceed your expectations at
every turn with our line of products and our people. You will notice our commitment to your
satisfaction in everything we do, from the way we build our vehicles to the way we support them for
years to come. As an Infiniti driver you will enjoy a host of useful services like 24-hour Roadside
Assistance,* a Complimentary Infiniti Service Loan Car** and Trip Interruption Benefits.* Your
ownership experience will be a complete one, extending from our showroom to our Web site and
beyond.
ROADSIDE ASSISTANCE PROGRAM
4-year/unlimited-mileage* includes: Trip Interruption Benefits, 24-hour toll-free customer
assistance number, battery boost, lock-outs, flat tires, out-of-gas, accident towing.
SERVICE LOAN CAR PROGRAM
When you make an appointment and drop off your Infiniti vehicle for warranty repair maintenance
at participating retailers, a complimentary Infiniti Service Loan Car** will be waiting. And before
your Infiniti is returned to you, it will be hand-washed and running smoothly.
COMMITMENT
To a superior product representing excellent value, presented in a unique environment. To honor
our guests and treat them with respect during the buying process. To give our customers
outstanding service throughout their ownership, so that they may enjoy an ongoing relationship
with knowledgeable people. To be completely committed to ensuring total satisfaction for our
customers.
OWNERSHIP ONLINE
Our goal is to provide owners with a premium quality vehicle and an outstanding ownership
experience that does not end when you drive away from the showroom. To that end, we have
created the “Ownership” section of the www.InfinitiUSA.com Web site, which further reflects our
commitment to serving Infiniti owners’ needs. There you can find easily accessible maintenance
schedules, warranty information, and articles exclusively available to Infiniti owners.
*Roadside Assistance/Trip Interruption available during the first four years after initial new vehicle delivery.
**Subject to availability. Available only during the 4-year/60,000-mile Basic coverage. The customer must be
21 years of age or older with a valid U.S. driver’s license. The customer must provide proof of primary
insurance. Restrictions may apply.
THE TOTAL OWNERSHIP EXPERIENCE® InfinitiUSA.com
