2013 INFINITI JX phone

2013 Infiniti Consumer Safety & Air Bag Information Guide 15
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll-free telephone number:

1-800-662-6200

The Consumer Affairs Department will ask for the following information:
ƒ Your name, address, and telephone number
ƒ Vehicle Identification Number (on dashboard and permanent Infiniti Total Ownership
program card)
ƒ Date of purchase
ƒ Current odometer reading
ƒ Your Infiniti retailer’s name
ƒ Details of the concern

Or, you can write to Infiniti with the above information at:
Infiniti Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003

STEP 3:
In the event that you believe Infiniti has been unable to satisfactorily address the issue with your
vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to
you. The Council of Better Business Bureaus, Inc. (BBB) independently operates the BBB AUTO
LINE program.

For information about the BBB AUTO LINE in your area, please call us (Infiniti) toll-free at 1-800-
662-6200. We will be happy to provide you with information about BBB AUTO LINE. Or, you may
contact the BBB:

BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 -800-955-5100

If you call the BBB, its staff will record the details of your complaint by telephone. They will ask
for the same information as in Step 2.

2013 Infiniti Consumer Safety & Air Bag Information Guide 16
The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB AUTO
LINE staff will attempt to provide suggestions for resolving the problem during mediation. If a
satisfactory resolution has not been achieved during mediation, you will have the opportunity to
present your case personally before an impartial person or three-person panel. The arbitrator(s)
will make a decision after the arbitration hearing.

The BBB must send you a final decision in your case within forty (40) days (plus seven days if
you have not contacted the proper person from the retailer or Infiniti) unless you delay the
process. If you accept the decision, it will be legally binding on you and Infiniti. If you do not
accept the decision, it will not be legally binding on you or Infiniti. (However, in some states, if
the decision is not accepted, it may be introduced either by you or by Infiniti as evidence in a
subsequent court action.)

BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with applicable
Federal law and regulations. In states where BBB AUTO LINE is available, you are required to use
BBB AUTO LINE before exercising rights or seeking remedies under Title I of the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. §2301, et. seq. If you choose to seek remedies other
than those created by Title I of the Magnuson-Moss Warranty Act (for example, under state law),
that Federal Act does not require you to first use BBB AUTO LINE. The program is still available to
you, however, and may be of considerable assistance. Some states specify that informal dispute
settlement mechanisms such as BBB AUTO LINE must be used before you may file a lawsuit
under state law, and/or before you may have certain other rights or remedies available under
state law. In accordance with those states’ laws, Infiniti requires the prior use of BBB AUTO LINE
in good faith before you resort to such other processes, file a lawsuit, or seek other remedies
provided by state law. Please see the
Supplement to 2013 Infiniti Warranty Information Booklet &
2013 Infiniti Owner’s Manual
for additional information.

BBB AUTO LINE may not be available in all states. We, Infiniti, would be pleased to provide you
with information about the availability of BBB AUTO LINE in your state. Alternatively, you can call
the BBB AUTO LINE telephone number listed on page 15.

ELIGIBILITY: Infiniti vehicles less than four years old from date delivered to the first retail buyer or
otherwise put into use, and with fewer than 60,000 miles, are eligible for the program.

2013 Infiniti Consumer Safety & Air Bag Information Guide 17
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership Experience,” Infiniti may occasionally
offer to pay or reimburse for part or all of the cost of making certain, specific repairs beyond or
outside of the terms of the warranty for some specific vehicle models. (Some states refer to such
programs as “adjustment programs.”) In such circumstances, Infiniti mails notices to all known
registered owners of affected vehicles. You may additionally inquire of your authorized Infiniti
retailer or of Infiniti directly (through the 1-800-662-6200 telephone number) of the applicability
of such programs to your vehicle.

Infiniti may occasionally offer special assistance that may pay for part or all of vehicle repairs
beyond the expiration of the limited warranty period on a case-by-case basis. Should you
experience unusual difficulties with your vehicle, please discuss the situation with your retailer.
If your retailer is unable to assist you, call the Infiniti Consumer Affairs Department toll-free at
1-800-662-6200 to discuss your concern. You will need to provide the Model, Model Year, VIN
(Vehicle Identification Number), mileage, and maintenance history on your vehicle. You will also
need to provide a detailed explanation of the concern, and include why you believe that Infiniti
should be responsible for the repair. Your request will be individually investigated and you will
be informed of Infiniti’s decision.

Please also review the Supplement to 2013 Infiniti Warranty Information Booklet & 2013 Infiniti
Owner’s Manual, for
important information concerning consumer rights in your state.















Infiniti, the Infiniti Brand Symbol, and Infiniti Model Name(s) are Nissan trademarks.
Publication: March 2012
©2012 INFINITI Division of Nissan North America, Inc.