2013 Infiniti Consumer Safety & Air Bag Information Guide 15
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll-free telephone number:
1-800-662-6200
The Consumer Affairs Department will ask for the following information:
ƒ Your name, address, and telephone number
ƒ Vehicle Identification Number (on dashboard and permanent Infiniti Total Ownership
program card)
ƒ Date of purchase
ƒ Current odometer reading
ƒ Your Infiniti retailer’s name
ƒ Details of the concern
Or, you can write to Infiniti with the above information at:
Infiniti Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to satisfactorily address the issue with your
vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to
you. The Council of Better Business Bureaus, Inc. (BBB) independently operates the BBB AUTO
LINE program.
For information about the BBB AUTO LINE in your area, please call us (Infiniti) toll-free at 1-800-
662-6200. We will be happy to provide you with information about BBB AUTO LINE. Or, you may
contact the BBB:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 -800-955-5100
If you call the BBB, its staff will record the details of your complaint by telephone. They will ask
for the same information as in Step 2.
