2013 GMC TERRAIN towing

Black plate (70,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
10-70 Vehicle Care
Recreational Vehicle
Towing
Recreational vehicle towing means
towing the vehicle behind another
vehicle–such as behind a motor
home. The two most common types
of recreational vehicle towing are
known as dinghy towing and dolly
towing. Dinghy towing is towing the
vehicle with all four wheels on the
ground. Dolly towing is towing the
vehicle with two wheels on the
ground and two wheels up on a
device known as a dolly.
Here are some important things to
consider before recreational vehicle
towing:
.What is the towing capacity of
the towing vehicle? Be sure to
read the tow vehicle
manufacturer's
recommendations.
.What is the distance that will be
travelled? Some vehicles have
restrictions on how far and how
long they can tow.
.Is the proper towing equipment
going to be used? See your
dealer or trailering professional
for additional advice and
equipment recommendations.
.Is the vehicle ready to be
towed? Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Dinghy Towing
Front-wheel‐drive and
all-wheel-drive vehicles may be
dinghy towed from the front. These
vehicles can also be towed by
placing them on a platform trailer
with all four wheels off of the
ground. For other towing options,
see “Dolly Towing” following in this
section.
For vehicles being dinghy towed,
the vehicle should be run at the
beginning of each day and at each
RV fuel stop for about five minutes.
This will ensure proper lubrication of
transmission components.To tow the vehicle from the front
with all four wheels on the ground:
1. Position the vehicle that will be towed and secure it to the
towing vehicle.
2. Turn the ignition key to ON/RUN.
3. Shift the transmission to N (Neutral).
4. Turn the ignition key to ACC/ ACCESSORY.
5. Turn all accessories off.

Black plate (71,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
Vehicle Care 10-71
6. To prevent the battery fromdraining while the vehicle is
being towed, remove fuse 32,
the Discrete Logic Ignition
Switch fuse, from the instrument
panel fuse block and store it in a
safe location. See Instrument
Panel Fuse Block on
page 10‑35.
Notice: If the vehicle is towed
without performing each of the
steps listed under “Dinghy
Towing,” the automatic
transmission could be damaged.
Be sure to follow all steps of the
dinghy towing procedure prior to
and after towing the vehicle.
Notice: If 105 km/h (65 mph) is
exceeded while towing the
vehicle, it could be damaged.
Never exceed 105 km/h (65 mph)
while towing the vehicle.
Once the destination has been
reached:
1. Set the parking brake. 2. Shift the transmission to
P (Park).
3. Turn the ignition key to LOCK/OFF.
4. Install fuse 32, the Discrete Logic Ignition Switch fuse. See
Instrument Panel Fuse Block on
page 10‑35.
5. Start the engine and let it idle for more than three minutes before
driving the vehicle.
Notice: Too much or too little
fluid can damage the
transmission. Be sure that the
transmission fluid is at the proper
level before towing with all four
wheels on the ground.
Notice: Do not tow a vehicle with
the front drive wheels on the
ground if one of the front tires is
a compact spare tire. Towing with
two different tire sizes on the
front of the vehicle can cause
severe damage to the
transmission.Dolly Towing (All-Wheel‐Drive
Vehicles)
All-wheel‐drive vehicles should not
be towed with two wheels on the
ground. To properly tow these
vehicles, they should be placed on
a platform trailer with all four wheels
off of the ground or dinghy towed
from the front.
Dolly Towing (Front-Wheel‐
Drive Vehicles)

Black plate (72,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
10-72 Vehicle Care
To tow the vehicle from the front
with the rear wheels on the ground,
do the following:
1. Put the front wheels on a dolly.
2. Move the shift lever to P (Park).
3. Set the parking brake.
4. Secure the vehicle to the dolly.
5. Follow the dolly manufacturer'sinstructions for preparing the
vehicle and dolly for towing.
6. Release the parking brake.Towing the Vehicle From
the Rear
Notice: Towing the vehicle from
the rear could damage it. Also,
repairs would not be covered by
the vehicle warranty. Never have
the vehicle towed from the rear.

Black plate (2,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
11-2 Service and Maintenance
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services‐
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
on page 9‑14.
.Are driven on reasonable road
surfaces within legal driving
limits.
.Use the recommended fuel. See
Recommended Fuel on
page 9‑48.
Refer to the information in the
Maintenance Schedule Additional
Required Services ‐Normal chart. The Additional Required Services
‐
Severe are for vehicles that are:
.Mainly driven in heavy city traffic
in hot weather.
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high speed or
competitive driving.
.Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services ‐Severe chart.
{WARNING
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work on page 10‑3.

Black plate (8,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
13-8 Customer Information
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the GMC
Customer Assistance Center at
01-800-466-0801.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
GMC dealership. It is the
owner's responsibility for the
repair or replacement of the tire.This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for GMC
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.

Black plate (10,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
13-10 Customer Information
Canada are at the owner's expense
and will be reimbursed by Roadside
Assistance.
Services Not Included in Roadside
Assistance
Roadside Assistance does not
cover or reimburse services for the
following:
.Events caused by fraud or bad
faith by the driver.
.Vehicle immobilization situations
due to a major force or
unforeseen circumstances, such
as natural phenomena of an
extraordinary nature,
earthquakes, volcanic eruptions,
and other cyclonic storms.
.Vehicle immobilization situations
arising from car accidents
caused by the driver of the
vehicle or third parties. This
means any occurrence that
causes physical injury to the
occupants and/or the vehicle
caused by external forces.
.Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.
.Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.Any damage to the vehicle
without intent, derived from the
services provided.
.Cost of towing a trailer when
choosing a GMC dealer that is
nearest to the temporary storage
facility for the disabled vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.
Routine vehicle repair costs are not
covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty. Contacting Roadside Assistance
Roadside Assistance services are of
no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0801
United States
1-866-466-8902
Canada
1-800-268-6800
E-mail
[email protected]
GMC reserves the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.

Black plate (12,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
13-12 Customer Information
.Flat Tire Change:Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
5 years/(160 000 km) 100,000 mi
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometres from where
your trip was started to qualify.
General Motors of Canada
Limited requires
pre-authorization, original
detailed receipts, and a copy of
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.

Black plate (16,1)GMC Terrain/Terrain Denali Owner Manual - 2013 - crc 1st edition - 5/8/12
13-16 Customer Information
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
(Mexico) on page 13‑7orRoadside
Assistance Program (U.S. and
Canada) on page 13‑11.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑24.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty. Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.