2013 FORD TRANSIT CONNECT phone

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
304SYNC®
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
SYNC®305
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•
Contacts in
your phonebook
may be very short
and similar, or
they may contain
special characters,
OR
•Your phonebook
contacts may be
saved in CAPS.
•Review the phone voice
commands at the beginning of
the phone section.
•
Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe Wilson”.
•The system works better if you
list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
306SYNC®
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

A
ABS (see Brakes) .....................125
Accessing call history/phone
book during active call .............278
Accessing your media menu
features ......................................293
Accessing your phone menu
features ......................................280
Active call menu options .........278
Advanced menu options ...287, 300
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................287
Airbag supplemental restraint
system ..........................................46
and child safety seats ..............47
description ................................46
disposal ......................................54
driver airbag ..............................46
passenger airbag .......................46
side airbag ...........................46, 51
Air cleaner filter ...............188, 246
Air conditioning ..........................94
manual heating and air
conditioning system .................94
Air filter .....................................188
Ambulance packages ..................14
Antifreeze (see Engine
coolant) .....................................177
Anti-lock brake system
(see Brakes) ..............................125
Anti-theft system ........................62
arming the system ....................62
Audio system
Single CD ............................88–89Audio system (see Radio) ...88–89
Automatic transaxle
fluid, adding ............................181
fluid, checking ........................181
fluid, refill capacities ..............244
fluid, specification ..................244
Automatic transmission
driving an automatic
overdrive .................................121
fluid, adding ............................181
fluid, checking ........................181
fluid, refill capacities ..............244
fluid, specification ..................244
Auxiliary input jack (Line in) ....91
Auxiliary powerpoint ................106
B
Battery .......................................185
acid, treating emergencies .....185
how to service ........................185
jumping a disabled battery ....151
maintenance-free ....................185
replacement, specifications ...246
servicing ..................................185
Booster seats ...............................21
Brakelamp
bulb replacement ....................195
Brakes ........................................125
anti-lock ...................................125
anti-lock brake system (ABS)
warning light ...........................125
brake warning light ................125
fluid, checking and adding ....184
fluid, refill capacities ..............244
fluid, specifications .................244
lubricant specifications ..........244
parking ....................................126
shift interlock ..........................123
Bulbs ..........................191, 198, 200
Index315
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

C
Capacities for refilling fluids ....244
CD ..........................................88–89
CD player ....................................86
Cell phone use ............................15
Changing a tire .........................235
Changing the air filter ..............188
Child safety seats
attaching with tether straps ....28
automatic locking mode
(retractor) .................................36
LATCH .......................................26
Child safety seats - booster
seats .............................................21
Cleaning your vehicle ...............201
engine compartment ..............203
instrument panel ....................205
interior .....................................204
plastic parts ............................202
washing ....................................201
waxing .....................................203
wheels ......................................206
wiper blades ............................204
Climate control (see Air
conditioning or Heating) ............94
Clock ......................................88–89
Console ......................................107
overhead ..................................107
Coolant ......................................177
checking and adding ..............177
refill capacities ........................244
specifications ..........................244
Customer Assistance ................149
Ford Extended Service
Plan ..................................251, 253
Getting roadside assistance ...149Getting the service
you need .................................155
Ordering additional owner’s
literature .................................161
Utilizing the
Mediation/Arbitration
Program ...................................159
D
Defrost .........................................94
rear window ..............................98
Dipstick
automatic transaxle fluid .......181
automatic transmission
fluid ..........................................181
engine oil .................................176
Doors
central unlocking ......................58
lubricant specifications ..........244
Driving under special
conditions ..................................124
through water .........................146
E
Electronic stability control ......129
Emergencies, roadside
jump-starting ..........................151
running out of fuel .................114
Emission control system ..........117
End user license agreement ....307
Engine ........................................243
cleaning ...................................203
coolant .....................................177
fail-safe cooling .......................180
lubrication specifications .......244
refill capacities ........................244
service points ..........................176
Engine block heater .................110
316Index
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

Joining two calls
(multiparty/conference call) ....278
Jump-starting your vehicle ......151
K
Keys .............................................56
positions of the ignition .........109
L
Lamps ........................................191
autolamp system .....................198
bulb replacement
specifications chart ................200
daytime running light .............191
fog lamps .....................71–72, 191
headlamps .........................70, 191
headlamps, flash to pass ..........70
high beams ..............................191
interior lamps ...................73, 198
replacing bulbs .......191, 195, 198
LATCH anchors ...........................26
Liftgate ........................................59
Lights, warning and
indicator ......................................79
Loading instructions .................142
Load limits .................................137
Locks
childproof ..................................32
Lubricant specifications ...........244
Lug nuts ....................................242
M
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................299Mirrors ...................................75–76
fold away ...................................75
side view mirrors (power) .......75
Motorcraft® parts .............201, 246
O
Octane rating ............................113
P
Pairing other phones ................276
Pairing your phone for the first
time ............................................275
Parking brake ............................126
Parts
(see Motorcraft®
parts) .........................................246
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................286
Phone redial ..............................280
Playing music (by artist,
album, genre, playlist, tracks,
similar) ......................................296
Power distribution box
(see Fuses) ...............................164
Power mirrors .............................75
Powerpoint ................................106
Power steering ..........................136
fluid, checking and adding ....184
fluid, refill capacity ................244
fluid, specifications .................244
Power Windows ...........................74
Privacy information ..................272
Putting a call on/off hold .........278
318Index
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

T
Tail lamps
bulb replacement ....................195
Temperature control
(see Climate control) .................94
Text messaging .........................281
Text messaging (sending,
downloading, deleting) .....282, 284
Tilt steering wheel ......................65
Tires ...........................212–213, 235
alignment ................................226
care ..........................................212
changing ..........................235, 237
checking the pressure ............222
inflating ...................................220
label .........................................219
replacing ..................................224
rotating ....................................227
safety practices .......................226
sidewall information ...............215
snow tires and chains ............228
spare tire .................................235
terminology .............................214
tire grades ...............................213
treadwear ........................212, 223
Towing ...............................143–144
recreational towing .................144
trailer towing ..........................143
wrecker ....................................143
Traction control ........................127
Transaxle
fluid, checking and adding
(automatic) .............................181
fluid, refill capacities ..............244
lubricant specifications ..........244
Transmission
brake-shift interlock (BSI) ....123fluid, checking and adding
(automatic) .............................181
fluid, refill capacities ..............244
lubricant specifications ..........244
Trunk
remote release ..........................58
Turn signal ..................................72
U
USB port ......................................93
Using privacy mode ..................278
V
Vehicle Identification Number
(VIN) ..........................................246
Vehicle loading ..........................137
Ventilating your vehicle ...........110
Voice commands in media
mode ..........................................290
Voice commands in phone
mode ..........................................276
W
Warning lights (see Lights) .......79
Washer fluid ......................184–185
Water, Driving through .............146
Windows
power .........................................74
rear wiper/washer .....................69
Windshield washer fluid and
wipers
checking and
adding fluid
......................184–185
replacing wiper blades ...........187
Wrecker towing .........................143
320Index
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)