2013 FORD TAURUS reset

When you select: You can:
Master ResetCompletely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
ApplicationDownload new software applications (if
available) and then load the desired
applications through your USB port. Refer to
the web site for more information.
ReturnExit the current menu.
Troubleshooting
Your SYNCsystem is easy to use. However, should questions arise,
please refer to the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SYNCMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
A lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
428SYNC
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC is not able
to download my
phonebook.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
Use the “SYNCmyphone” feature
available on the website.
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
SYNC429
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
phone to SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
Update your device’s software
firmware.
Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
430SYNC
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Make sure you are using the
manufacturer’s cable.
Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
does not stream.This is a phone
dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.Make sure that all song details
are populated.
Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC431
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)

Restricted features
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding/Editing Address Book entries or Avoid
Areas
Privacy Information
When a cellular phone is connected to SYNC, the system creates a
profile within your vehicle that is linked to that cellular phone. This
profile is created in order to offer you more cellular features and to
operate more efficiently. Among other things, this profile may contain
data about your cellular phone book, text messages (read and unread),
and call history, including history of calls when your cell phone was not
connected to the system. In addition, if you connect a media device, the
system creates and retains an index of supported media content. The
system also records a short development log of approximately 10 minutes
of all recent system activity. The log profile and other system data may
be used to improve the system and help diagnose any problems that may
occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in the
vehicle when the cellular phone or media player is connected. If you no
longer plan to use the system or the vehicle, we recommend you perform
a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada
will not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
440MyFord Touch™ (If Equipped)
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)

ACCESSING AND ADJUSTING MODES THROUGH YOUR
INFOTAINMENT DISPLAY (IF EQUIPPED)
The infotainment display is located on the right side of your instrument
cluster. It allows you to view and make minor adjustments to active
modes without taking your hands off the wheel. For example:
•In entertainment mode, you can view what is now playing, change the
audio source, select presets and make some adjustments.
•In phone mode, you can accept or reject an incoming call.
•In navigation mode (if equipped), you can view the current route or
activate a route.
•In climate mode, the driver side temperature can bet set as well as fan
speed.
Use the OK and arrow buttons on
the right side of your steering wheel
to scroll through the available
modes:
Entertainment
Phone
km/h
80
60
40
20
0
20
0 40 60 80
100120140160180
200
220
100120140
MPH
MyFord Touch™ (If Equipped)441
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)

AM/FM Radio
Press the lower left corner of the touchscreen and then select
theAMorFMtab.
To change between AM and FM, just touch one of the tabs. To
change between AM1/AM AST or the FM/FM1/FM2/FM AST presets,
repeatedly touch the lower left corner of the touchscreen.
When you select: You can:
One of the memory
preset areas (on the
right side of the
screen)Save a station by pressing and holding one of
the memory preset areas. There is a brief
mute while the station is being saved, then
sound returns when it’s done.
Direct Tune Enter the desired station number when
prompted. Press Enter.
Browse View a list of all available stations. Scroll and
select the desired station.
HD Radio Turn the feature on. This enables you to
receive radio broadcasts digitally (where
available), providing free, crystal clear sound.
Refer to theHD Radio™ informationin the
following section.
450MyFord Touch™ (If Equipped)
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Options Adjust more audio system settings:
Sound Settingsallows you to adjust Bass,
Treble, Midrange, Balance and Fade, THX
Deep Note Demo (if equipped), DSP (if
equipped), Occupancy Mode (if equipped),
and Speed Compensated Volume settings.
Set PTY for Seek/Scanallows you to select
a category of music you would like to search
for and then choose to either seek or scan for
the stations.
RDS Text Display On/Offallows you to
always view the information broadcast by FM
stations by selecting On.
Auto Presets (AST) - Autostoreallows you
to have the system automatically store the six
strongest stations in your current location.
These do not override any presets stored in
any of the AM or FM frequency bands.
TAG Button On/Off (if available)allows
you to tag a song to download later.
When you select On, the TAG icon appears
on-screen when HD radio is active. You can
press TAG to save the information of the song
that is playing. When you plug in your
portable music player, the information is
transferred (if supported by your device).
When you are connected to iTunes, the tags
appear to remind you of the songs you’d like
to download. Refer to theHD Radio™
informationlater in this chapter.
HD RadioInformation (If Available)
Note:HD Radio broadcasts are not available in all markets.
HD Radio™ technology is the digital evolution of analog AM/FM radio.
Your system has a special receiver which allows it to receive digital
broadcasts (where available) in addition to the analog broadcasts it
already receives. Digital broadcasts provide a better sound quality than
analog broadcasts with free, crystal clear audio and no static or
distortion. For more information, and a guide to available stations and
programming, please visit www.hdradio.com.
MyFord Touch™ (If Equipped)451
2013 Taurus
Owners Guide gf, 1st Printing
USA(fus)