
GENERAL INFORMATION
Ensure that you review your device’s user guide before using it with
SYNC.
Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-8:00pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
Driving Restrictions
For your safety, certain features are speed-dependent and restricted
when your vehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
When using SYNC, do not:
•Operate playing devices if the power cords or cables are broken, split
or damaged. Carefully place cords and cables where they cannot be
stepped on or interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Leave playing devices in the vehicle during extreme conditions as it
could cause them damage. See your device’s user guide for further
information.
•Attempt to service or repair the system. See your authorized dealer.
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SYNC Services: Traffic, Directions & Information (TDI)
Note:SYNC Services requires activation prior to use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNC Services. SeeUsing SYNC
with your phonefor pairing instructions.
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local conditions
and existing traffic regulations. Do not follow the route suggestions if doing
so would result in an unsafe or illegal maneuver, if you would be placed in
an unsafe situation, or if you would be directed into an area that you
consider unsafe. Maps used by this system may be inaccurate because of
errors, changes in roads, traffic conditions or driving conditions.
Note:When you connect, the service uses GPS technology and advanced
vehicle sensors to collect the vehicle’s current location, travel direction
and speed to help provide you with the directions, traffic reports, or
business searches you request. Further, to provide the services you
request and for continuous improvement, the service may collect and
record call details and voice communications. For more information, see
SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you
do not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
SYNC Services uses advanced vehicle sensors, integrated GPS technology
and comprehensive map and traffic data, to give you personalized traffic
reports, precise turn-by-turn directions, business search, news, sports,
weather and more. For a complete list of services, or to learn more,
please visit www.SYNCMyRide.com.
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Connecting to SYNC Services Using Voice Commands
1. Press the voice button.
2. When prompted, say “Services”. This initiates an outgoing call to
SYNC Services using your paired and connected Bluetooth-enabled
cellular phone.
3. Once you are connected to the service, follow the voice prompts to
request the desired service, such as “Traffic” or “Directions”. You can
also say “What are my choices?” to receive a complete list of available
services from which to choose.
4. Say “Services” to return to the services main menu or for help, say
“Help”.
Connecting to SYNC Services Using the Phone Menu
1. Press the phone button to enter the Phone Menu.
2. Scroll untilServicesappears in the display.
3. Press OK to confirm and enter the Services menu. The display
indicates the system is connecting.
4. Press OK. SYNC initiates the call to the Services portal.
5. Once connected, follow the voice prompts to request your desired
Service, such as Traffic or Directions. You can also say “What are my
choices?” to receive a complete list of available services from which
to choose.
6.
To return to the Services menu, say “Services” or for help, say “Help”.
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say “Directions” or “Business
search”. To find the closest business or type of business to your
current location, just say “Business search” and then “Search near
me”. If you need further assistance in finding a location you can say
“Operator” at any time within a Directions or Business search to
speak with a live operator. You may also be prompted to speak with
an operator when the automatic system has difficulty matching your
voice request. The live operator can assist you by searching for
businesses by name or by category, residential addresses by street
address or by name or specific street intersections. Operator Assist is
a feature of your SYNC Services subscription. For more information
on Operator Assist visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your destination. Once your
destination is selected, your current vehicle location is uploaded and
a route based on current traffic conditions is calculated and sent
back to your vehicle. After the route download is complete, the
phone call is automatically ended. You then receive audible and visual
driving instructions as you travel toward your destination.
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911 Assist™ ..............................336
A
ABS (see Brakes) .....................151
Accessing call history/phone
book during active call .............325
Accessing your media menu
features ......................................347
Accessing your phone menu
features ......................................327
Accessory delay ..........................87
Active call menu options .........325
Advanced menu options ...334, 354
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................334
Airbag supplemental restraint
system ..........................................46
and child safety seats ..............47
description ................................46
disposal ......................................61
driver airbag ..............................46
passenger airbag .......................46
side airbag ...........................46, 50
Air cleaner filter .......229–230, 292
Air conditioning ........................115
manual heating and air
conditioning system ...............115
Air filter, cabin ..........................117
All Wheel Drive (AWD),
driving off road .........................143
Ambulance packages ..................14
Antifreeze
(see Engine coolant) ................218Anti-lock brake system
(see Brakes) ..............................151
Anti-theft system
arming the system ....................72
disarming a triggered system ..72
Audio system
Single CD ................................108
Audio system (see Radio) .......108
Automatic transmission ............141
fluid, adding ............................223
fluid, checking ........................223
fluid, refill capacities ..............288
fluid, specification ..................288
Auxiliary input jack (Line in) ..113
Auxiliary powerpoint ................124
B
Battery .......................................226
acid, treating emergencies .....226
jumping a disabled battery ....190
maintenance-free ....................226
replacement, specifications ...292
servicing ..................................226
Blind Spot Information
System .......................................161
Booster seats ...............................21
Brakes ........................................150
anti-lock ...................................151
anti-lock brake system (ABS)
warning light ...........................151
brake warning light ................151
fluid, checking and adding ....225
fluid, refill capacities ..............288
fluid, specifications .................288
lubricant specifications ..........288
parking ....................................151
trailer .......................................180
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C
Capacities for refilling fluids ....288
Cargo management system ......168
CD ..............................................108
CD player ..................................106
Cell phone use ............................15
Changing a tire .........................278
Child safety restraints ..........26, 29
Child safety seats
attaching with tether straps ....29
automatic locking mode
(retractor) .................................36
LATCH .......................................26
Child safety seats -
booster seats ...............................21
Cleaning your vehicle ...............243
engine compartment ..............245
instrument panel ....................247
interior .....................................246
plastic parts ............................244
washing ....................................243
waxing .....................................245
wheels ......................................248
wiper blades ............................246
Climate control (see Air
conditioning or Heating) ..........115
Clock ..........................................108
Console ......................................125
overhead ..................................126
Coolant ......................................218
checking and adding ..............218
refill capacities ........................288
specifications ..........................288
Cross Traffic Alert ....................161
Cruise control ...........................159
Customer Assistance ................188Ford Extended Service
Plan ..................................295, 297
Getting assistance outside
the U.S. and Canada ..............197
Getting roadside assistance ...188
Getting the service you
need .........................................193
Ordering additional owner’s
literature .................................199
Utilizing the
Mediation/Arbitration
Program ...................................197
D
Defrost .......................................115
rear window ............................116
Dipstick
automatic transmission
fluid ..........................................223
engine oil .................................217
Driving under special
conditions ..................142, 145, 147
sand .........................................146
snow and ice ...........................148
through water .................147, 185
E
Electronic message center .........97
Electronic stability control ......154
Emergencies, roadside
jump-starting ..........................190
running out of fuel .................134
Emergency brake
(see Parking brake) ..................151
Emission control system ..........138
End user license agreement ....361
Engine ........................................287
cleaning ...................................245
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