Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag or activates the fuel pump shut-off, your
SYNC equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
For more information about 911 Assist, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
Setting 911 Assist On
Perform the following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display. Set
On or Set Off appears in the display as confirmation.
Off selections include: Off with reminder and Off without reminder. Off
with reminder provides a display and voice reminder at phone
connection at vehicle start. Off without reminder provides a display
reminder only without a voice reminder at phone connection.
To make sure that 911 Assist works properly:
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
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In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
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C
Capacities for refilling fluids ....288
Cargo management system ......168
CD ..............................................108
CD player ..................................106
Cell phone use ............................15
Changing a tire .........................278
Child safety restraints ..........26, 29
Child safety seats
attaching with tether straps ....29
automatic locking mode
(retractor) .................................36
LATCH .......................................26
Child safety seats -
booster seats ...............................21
Cleaning your vehicle ...............243
engine compartment ..............245
instrument panel ....................247
interior .....................................246
plastic parts ............................244
washing ....................................243
waxing .....................................245
wheels ......................................248
wiper blades ............................246
Climate control (see Air
conditioning or Heating) ..........115
Clock ..........................................108
Console ......................................125
overhead ..................................126
Coolant ......................................218
checking and adding ..............218
refill capacities ........................288
specifications ..........................288
Cross Traffic Alert ....................161
Cruise control ...........................159
Customer Assistance ................188Ford Extended Service
Plan ..................................295, 297
Getting assistance outside
the U.S. and Canada ..............197
Getting roadside assistance ...188
Getting the service you
need .........................................193
Ordering additional owner’s
literature .................................199
Utilizing the
Mediation/Arbitration
Program ...................................197
D
Defrost .......................................115
rear window ............................116
Dipstick
automatic transmission
fluid ..........................................223
engine oil .................................217
Driving under special
conditions ..................142, 145, 147
sand .........................................146
snow and ice ...........................148
through water .................147, 185
E
Electronic message center .........97
Electronic stability control ......154
Emergencies, roadside
jump-starting ..........................190
running out of fuel .................134
Emergency brake
(see Parking brake) ..................151
Emission control system ..........138
End user license agreement ....361
Engine ........................................287
cleaning ...................................245
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coolant .....................................218
fail-safe cooling .......................222
idle speed control ...................226
lubrication specifications .......288
refill capacities ........................288
service points ..........................215
Engine block heater .................130
Engine oil
checking and adding ..............217
dipstick ....................................217
filter, specifications ................292
refill capacities ........................288
specifications ..........................288
Event data recording ..................11
Exhaust fumes ..........................130
F
Fail safe cooling ........................222
Flexible Fuel Vehicle
(FFV) .........................................132
Floor mats .................................186
Fluid capacities .........................288
Four-Wheel Drive vehicles
driving off road .......................144
Fuel
cap ...........................................136
capacity ...................................288
choosing the right fuel ...........133
filler funnel .............................134
filling your vehicle
with fuel ..................................136
filter, specifications ........226, 292
fuel pump shut-off ..................189
octane rating ...................134, 287
quality ......................................133
running out of fuel .................134
safety information relating to
automotive fuels .....................132Fuel and distance computer ......99
outside temperature
indicator ....................................99
to empty indicator ....................99
trip distance ..............................99
trip/reset button .......................99
Fuel - flex fuel vehicle
(FFV) .........................................132
Fuses ..................................201–202
G
Gas cap (see Fuel cap) ............136
Gauges .........................................92
odometer ...................................99
trip odometer ............................99
H
Hazard flashers .........................189
Headlamps
aiming ......................................231
bulb specifications ..................242
flash to pass ..............................81
high beam .................................80
replacing bulbs .......................234
Head restraints .........................119
Heating ......................................115
Hood ..........................................212
I
Ignition ...............................128, 287
Illuminated visor mirror .............90
Information displays ...................97
Inspection/maintenance (I/M)
testing ........................................140
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Spark plugs,
specifications .....................287, 292
Special notice
ambulance conversions ............14
utility-type vehicles ..................14
Specification chart,
lubricants ...................................288
Stability system .........................154
Starting a flex fuel vehicle .......129
Starting your vehicle ........128–129
jump starting ..........................190
Steering wheel ............................73
controls ......................................73
tilting .........................................73
Supplemental Restraint System
(SRS) (see airbags) ....................46
SYNCcustomer support .........318
SYNCServices .........................341
T
Temperature control
(see Climate control) ...............115
Text messaging .........................329
Text messaging (sending,
downloading, deleting) .....329, 331
Tilt steering wheel ......................73
Tires ...........................255–256, 278
alignment ................................269
care ..........................................255
changing ..........................278–279
checking the pressure ............265
inflating ...................................263
label .........................................262
police vehicles ........................271
replacing ..................................267
rotating ....................................269
safety practices .......................268sidewall information ...............258
snow tires and chains ............272
terminology .............................257
tire grades ...............................256
treadwear ........................255, 265
Towing .......................178, 182–183
recreational towing .................183
trailer towing ..........................178
wrecker ....................................182
Traction control ........................152
Traffic, Directions and
Information ................................341
Transaxle
fluid, refill capacities ..............288
lubricant specifications ..........288
Transmission
fluid, checking and adding
(automatic) .............................223
Trunk .....................................69, 71
remote release ..........................68
Turn signal ..................................83
U
USB port ....................................114
Using privacy mode ..................325
V
Vehicle health report ................339
Vehicle Identification Number
(VIN) ..........................................293
Vehicle loading ..........................170
Ventilating your vehicle ...........130
Voice commands in media
mode ..........................................345
Voice commands in phone
mode ..........................................323
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