2013 FORD POLICE INTERCEPTOR SEDAN phone

Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
358SYNC
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
SYNC359
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
360SYNC
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

911 Assist™ ..............................336
A
ABS (see Brakes) .....................151
Accessing call history/phone
book during active call .............325
Accessing your media menu
features ......................................347
Accessing your phone menu
features ......................................327
Accessory delay ..........................87
Active call menu options .........325
Advanced menu options ...334, 354
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................334
Airbag supplemental restraint
system ..........................................46
and child safety seats ..............47
description ................................46
disposal ......................................61
driver airbag ..............................46
passenger airbag .......................46
side airbag ...........................46, 50
Air cleaner filter .......229–230, 292
Air conditioning ........................115
manual heating and air
conditioning system ...............115
Air filter, cabin ..........................117
All Wheel Drive (AWD),
driving off road .........................143
Ambulance packages ..................14
Antifreeze
(see Engine coolant) ................218Anti-lock brake system
(see Brakes) ..............................151
Anti-theft system
arming the system ....................72
disarming a triggered system ..72
Audio system
Single CD ................................108
Audio system (see Radio) .......108
Automatic transmission ............141
fluid, adding ............................223
fluid, checking ........................223
fluid, refill capacities ..............288
fluid, specification ..................288
Auxiliary input jack (Line in) ..113
Auxiliary powerpoint ................124
B
Battery .......................................226
acid, treating emergencies .....226
jumping a disabled battery ....190
maintenance-free ....................226
replacement, specifications ...292
servicing ..................................226
Blind Spot Information
System .......................................161
Booster seats ...............................21
Brakes ........................................150
anti-lock ...................................151
anti-lock brake system (ABS)
warning light ...........................151
brake warning light ................151
fluid, checking and adding ....225
fluid, refill capacities ..............288
fluid, specifications .................288
lubricant specifications ..........288
parking ....................................151
trailer .......................................180
Index369
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

C
Capacities for refilling fluids ....288
Cargo management system ......168
CD ..............................................108
CD player ..................................106
Cell phone use ............................15
Changing a tire .........................278
Child safety restraints ..........26, 29
Child safety seats
attaching with tether straps ....29
automatic locking mode
(retractor) .................................36
LATCH .......................................26
Child safety seats -
booster seats ...............................21
Cleaning your vehicle ...............243
engine compartment ..............245
instrument panel ....................247
interior .....................................246
plastic parts ............................244
washing ....................................243
waxing .....................................245
wheels ......................................248
wiper blades ............................246
Climate control (see Air
conditioning or Heating) ..........115
Clock ..........................................108
Console ......................................125
overhead ..................................126
Coolant ......................................218
checking and adding ..............218
refill capacities ........................288
specifications ..........................288
Cross Traffic Alert ....................161
Cruise control ...........................159
Customer Assistance ................188Ford Extended Service
Plan ..................................295, 297
Getting assistance outside
the U.S. and Canada ..............197
Getting roadside assistance ...188
Getting the service you
need .........................................193
Ordering additional owner’s
literature .................................199
Utilizing the
Mediation/Arbitration
Program ...................................197
D
Defrost .......................................115
rear window ............................116
Dipstick
automatic transmission
fluid ..........................................223
engine oil .................................217
Driving under special
conditions ..................142, 145, 147
sand .........................................146
snow and ice ...........................148
through water .................147, 185
E
Electronic message center .........97
Electronic stability control ......154
Emergencies, roadside
jump-starting ..........................190
running out of fuel .................134
Emergency brake
(see Parking brake) ..................151
Emission control system ..........138
End user license agreement ....361
Engine ........................................287
cleaning ...................................245
370Index
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

Instrument panel
cleaning ...................................247
cluster ........................................92
J
Jack ............................................278
positioning ...............................278
storage .....................................278
Joining two calls
(multiparty/conference call) ....325
Jump-starting your vehicle ......190
K
Keys .............................................65
positions of the ignition .........128
L
Lamps
bulb replacement
specifications chart ................242
headlamps, flash to pass ..........81
interior lamps ...........................84
replacing bulbs .......................234
LATCH anchors ...........................26
Liftgate ........................................70
Lights, warning and indicator ....92
Loading instructions .................177
Load limits .................................170
Locks
childproof ..................................32
doors ..........................................66
Lubricant specifications ...........288
Lug nuts ....................................286M
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................353
Message center ...........................97
warning messages ...................100
Mirrors ...................................88, 90
fold away ...................................88
side view mirrors (power) .......88
Motorcraftparts ..............243, 292
O
Octane rating ............................134
P
Pairing other phones ................323
Pairing your phone for the
first time ....................................322
Parking brake ............................151
Parts
(see Motorcraftparts) ...........292
Passenger Occupant
Classification Sensor ...................48
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................333
Phone redial ..............................327
Playing music (by artist,
album, genre, playlist, tracks,
similar) ......................................350
Power distribution box
(see Fuses) ...............................202
Power door locks ........................66
Power mirrors .............................88
Powerpoint ................................124
372Index
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

Spark plugs,
specifications .....................287, 292
Special notice
ambulance conversions ............14
utility-type vehicles ..................14
Specification chart,
lubricants ...................................288
Stability system .........................154
Starting a flex fuel vehicle .......129
Starting your vehicle ........128–129
jump starting ..........................190
Steering wheel ............................73
controls ......................................73
tilting .........................................73
Supplemental Restraint System
(SRS) (see airbags) ....................46
SYNCcustomer support .........318
SYNCServices .........................341
T
Temperature control
(see Climate control) ...............115
Text messaging .........................329
Text messaging (sending,
downloading, deleting) .....329, 331
Tilt steering wheel ......................73
Tires ...........................255–256, 278
alignment ................................269
care ..........................................255
changing ..........................278–279
checking the pressure ............265
inflating ...................................263
label .........................................262
police vehicles ........................271
replacing ..................................267
rotating ....................................269
safety practices .......................268sidewall information ...............258
snow tires and chains ............272
terminology .............................257
tire grades ...............................256
treadwear ........................255, 265
Towing .......................178, 182–183
recreational towing .................183
trailer towing ..........................178
wrecker ....................................182
Traction control ........................152
Traffic, Directions and
Information ................................341
Transaxle
fluid, refill capacities ..............288
lubricant specifications ..........288
Transmission
fluid, checking and adding
(automatic) .............................223
Trunk .....................................69, 71
remote release ..........................68
Turn signal ..................................83
U
USB port ....................................114
Using privacy mode ..................325
V
Vehicle health report ................339
Vehicle Identification Number
(VIN) ..........................................293
Vehicle loading ..........................170
Ventilating your vehicle ...........130
Voice commands in media
mode ..........................................345
Voice commands in phone
mode ..........................................323
374Index
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)