2013 FORD POLICE INTERCEPTOR SEDAN reset

Advanced Menu Options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
1. Press AUX and then MENU to access the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from the following:
When you select: You can:
PromptsHave SYNC guide you via questions, helpful hints or
ask you for a specific action.
1. Press OK to select and scroll to select between on
or off.
2. Press OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
LanguagesChoose from English, Francais and Espanol. The
displays and prompts are in the selected language.
1. Press OK to select and then scroll through the
languages.
2. Press OK when the desired selection appears in the
display.
3. If you change the language setting, the display
indicates that the system is updating. When complete,
SYNC takes you back to the Advanced menu.
Factory DefaultsReturn to the factory default settings. This selection
does not erase your indexed information (phonebook,
call history, text messages and paired devices).
1. Press OK to select and then press OK again when
Restore Defaults? appears in the display.
2. Press OK to confirm.
Master ResetCompletely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
ApplicationDownload new software applications (if available) and
then load the desired applications through your USB
port. See the web site for more information.
ReturnExit the current menu.
354SYNC
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
Excessive
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the SYNCmyphone
feature available on the website.
SYNC355
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
356SYNC
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC357
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

911 Assist™ ..............................336
A
ABS (see Brakes) .....................151
Accessing call history/phone
book during active call .............325
Accessing your media menu
features ......................................347
Accessing your phone menu
features ......................................327
Accessory delay ..........................87
Active call menu options .........325
Advanced menu options ...334, 354
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................334
Airbag supplemental restraint
system ..........................................46
and child safety seats ..............47
description ................................46
disposal ......................................61
driver airbag ..............................46
passenger airbag .......................46
side airbag ...........................46, 50
Air cleaner filter .......229–230, 292
Air conditioning ........................115
manual heating and air
conditioning system ...............115
Air filter, cabin ..........................117
All Wheel Drive (AWD),
driving off road .........................143
Ambulance packages ..................14
Antifreeze
(see Engine coolant) ................218Anti-lock brake system
(see Brakes) ..............................151
Anti-theft system
arming the system ....................72
disarming a triggered system ..72
Audio system
Single CD ................................108
Audio system (see Radio) .......108
Automatic transmission ............141
fluid, adding ............................223
fluid, checking ........................223
fluid, refill capacities ..............288
fluid, specification ..................288
Auxiliary input jack (Line in) ..113
Auxiliary powerpoint ................124
B
Battery .......................................226
acid, treating emergencies .....226
jumping a disabled battery ....190
maintenance-free ....................226
replacement, specifications ...292
servicing ..................................226
Blind Spot Information
System .......................................161
Booster seats ...............................21
Brakes ........................................150
anti-lock ...................................151
anti-lock brake system (ABS)
warning light ...........................151
brake warning light ................151
fluid, checking and adding ....225
fluid, refill capacities ..............288
fluid, specifications .................288
lubricant specifications ..........288
parking ....................................151
trailer .......................................180
Index369
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)

coolant .....................................218
fail-safe cooling .......................222
idle speed control ...................226
lubrication specifications .......288
refill capacities ........................288
service points ..........................215
Engine block heater .................130
Engine oil
checking and adding ..............217
dipstick ....................................217
filter, specifications ................292
refill capacities ........................288
specifications ..........................288
Event data recording ..................11
Exhaust fumes ..........................130
F
Fail safe cooling ........................222
Flexible Fuel Vehicle
(FFV) .........................................132
Floor mats .................................186
Fluid capacities .........................288
Four-Wheel Drive vehicles
driving off road .......................144
Fuel
cap ...........................................136
capacity ...................................288
choosing the right fuel ...........133
filler funnel .............................134
filling your vehicle
with fuel ..................................136
filter, specifications ........226, 292
fuel pump shut-off ..................189
octane rating ...................134, 287
quality ......................................133
running out of fuel .................134
safety information relating to
automotive fuels .....................132Fuel and distance computer ......99
outside temperature
indicator ....................................99
to empty indicator ....................99
trip distance ..............................99
trip/reset button .......................99
Fuel - flex fuel vehicle
(FFV) .........................................132
Fuses ..................................201–202
G
Gas cap (see Fuel cap) ............136
Gauges .........................................92
odometer ...................................99
trip odometer ............................99
H
Hazard flashers .........................189
Headlamps
aiming ......................................231
bulb specifications ..................242
flash to pass ..............................81
high beam .................................80
replacing bulbs .......................234
Head restraints .........................119
Heating ......................................115
Hood ..........................................212
I
Ignition ...............................128, 287
Illuminated visor mirror .............90
Information displays ...................97
Inspection/maintenance (I/M)
testing ........................................140
Index371
2013 Police(pol)
Owners Guide gf, 2nd Printing
USA(fus)