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If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 kilometers). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles Sold in Canada : Getting Roadside Assistance
Canadian customers who require roadside assistance, call 1–800–665–2006.
Vehicles Sold in Canada : Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the warranty
information in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please see your warranty information or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD WARNING FLASHERS
The hazard flasher control is located on the instrument panel
by the radio. Use it when your vehicle is disabled and is
creating a safety hazard for other motorists.
•Press the flasher control and all front and rear direction signals will
flash.
•Press the flasher control again to turn them off.
Note:With extended use, the flashers may run down your 12 volt
battery.
FUEL CUT-OFF SWITCH
WARNING:Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected by
an authorized dealer after any collision.
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Roadside Emergencies189
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Replacing headlamp bulbs
WARNING:Handle a halogen headlamp bulb carefully and keep
out of children’s reach. Grasp the bulb only by its plastic base
and do not touch the glass. The oil from your hand could cause the
bulb to break the next time the headlamps are operated.
Note:If the bulb is accidentally touched, it should be cleaned with
rubbing alcohol before being used.
Headlamp (Sedan):
A. Front parking lamp/turn signal
bulb
B. Low/High beam headlamp bulb
C. Sidemarker bulb
Low/High beam bulbs (Sedan)
1. Make sure the headlamp switch is
in the off position, then open the
hood.
2. Reach in behind the headlamp
assembly to access the bulbs and
connectors.
3. Remove service cap.
4. Remove bulb from the headlamp assembly by turning it
counterclockwise, then pull it straight out.
ABC
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Headlamp (Utility):
A. Low/High beam headlamp bulb
B. Front parking lamp/turn signal
bulb
C. Sidemarker bulb
Low/High beam bulbs (Utility)
1. Make sure the headlamp switch is
in the off position, then open the
hood.
2. Reach in behind the headlamp
assembly to access the bulbs and
connectors.
3. Remove service cap.
4. Turn the bulb base counterclockwise and remove
it.
5. Disconnect the electrical connector.
Reverse steps to reinstall bulb(s).
Maintenance235
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Front parking lamp/turn signal/sidemarker bulbs without wig-wags
(Sedan)
1. Make sure headlamp switch is in
the off position, then open the
hood.
2. Reach in behind the headlamp
assembly to access the bulb sockets
and connectors.
3. Rotate the bulb socket
counterclockwise and remove from
the lamp assembly.
4. Carefully pull the bulb out of the socket and push in the new bulb.
Install the new bulbs in reverse order from the steps above.
Front parking lamp/turn signal and sidemarker bulbs without
wig-wags (Utility)
1. Make sure that the headlamp control is
in the off position.
2. Open the hood.
3. Remove the hood overslam bumper
tower to service park/turn or sidemarker
bulbs (if needed).
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Replacing front parking lamp/turn signal bulbs without wig-wags
(Utility)
1. Rotate the bulb socket
counterclockwise and remove it from
the lamp assembly.
2. Pull the bulb straight out of the
socket.
Reverse steps to reinstall bulb(s).
Replacing sidemarker bulbs (Utility)
1. Rotate the bulb socket
counterclockwise and remove it from
the lamp assembly.
2. Pull the bulb straight out of the
socket.
Reverse steps to reinstall bulb(s).
Front parking lamp/turn signal flashers (wig-wags) (If equipped)
Your vehicle is equipped with an LED front parking lamp/turn signal
flashers (wig-wags). It is designed to last the life of the vehicle. If
replacement is required, it is recommended that you see your authorized
dealer.
Note:Use of the wig-wag feature overrides normal operation of the
park/turn indicator.
Spot lights (If equipped)
Your vehicle is equipped with a spot light attached to one or both of the
A-Pillars. It is designed to last the life of the vehicle. If replacement is
required, it is recommended that you see your authorized dealer.
Maintenance237
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Pre-defined text message options
Too funny
Can’t wait to see you
I’m stuck in traffic
Accessing Your Phone Settings
These are phone-dependent features. Your phone settings allow you to
access and adjust features such as your ring tone, text message
notification, modify your phone book and also set up automatic
download.
1. Press the phone button.
2. Scroll until Phone Settings appears, then press OK.
3. Scroll to select from the following options:
When you select: You can:
Phone StatusSee the provider, name, signal power, battery
power and roaming status of your connected
phone.
Press OK to select and scroll to view the
information. When done, press OK again to
return to the phone status menu.
Set RingerSelect which ring tone sounds during an
incoming call (one of the system’s or your
phone’s).
1. Press OK to select and scroll to hear
Ringer 1, Ringer 2, Ringer 3 and Phone
Ringer.
2. Press OK to select.
Note:If your phone supports in-band ringing,
your phone’s ringer sounds when Phone
Ringer is chosen.
Message NotificationHave the option of hearing an audible tone to
notify you when a text message arrives.
1. Press OK to select and scroll between
Message Notification On or Message
Notification Off.
2. Press OK to select.
SYNC331
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Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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General operation
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
Prolonged Views of Screen
Do not access any function requiring a prolonged view of the screen
while you are driving. Pull over in a safe and legal manner before
attempting to access a function of the system requiring prolonged
attention. Even occasional short scans to the screen may be hazardous if
your attention has been diverted away from your driving task at a critical
time.
Volume Setting
Do not raise the volume excessively. Keep the volume at a level where
you can still hear outside traffic and emergency signals while driving.
Driving while unable to hear these sounds could cause an accident.
Use of Speech Recognition Functions
Speech recognition software is inherently a statistical process which is
subject to errors. It is your responsibility to monitor any speech
recognition functions included in the system and address any errors.
Navigation Features
Any navigation features included in the system are intended to provide
turn by turn instructions to get you to a desired destination. Please make
certain all persons using this system carefully read and follow
instructions and safety information fully.
Distraction Hazard
Any navigation features may require manual (non-verbal) setup.
Attempting to perform such set-up or insert data while driving can
seriously distract your attention and could cause an accident or other
serious consequences. Stop the vehicle in a safe and legal manner before
attempting these operations.
Appendices367
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