2013 FORD MUSTANG audio

TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, please
refer to the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SYNCMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
A lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I can
hear the other
person but they
cannot hear me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing the
device’s battery, then trying again.
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the “SYNCmyphone”
feature available on the website.
352SYNC
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetooth audio
does not stream.Thisisa
phone-dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
354SYNC
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Customizing your home screen
Depending on your vehicle’s option package and software, your screens
may vary in appearance from the screens shown in this section. Your
features may also be limited depending on your market. Check with your
authorized dealer for availability.
Press the house icon to access the home screen. Here you can:
•Save or view pictures
•View your current audio and climate control settings
•Display the audio visualizer
You can split the screen in to two or three different sections, or you can
choose to have one main view.
•The left side displays an uploaded photo or the map screen.
•The right side can also display the uploaded photo. The upper right
panel only displays the current audio settings. The lower right panel
displays the vehicle’s climate settings or the visualizer.
Loading photos
Note:The system is not compatible with discs written in Packet Write mode.
Note:Only the photograph(s) which meet these conditions will be displayed.
Your system allows you to save and view up to 32 photos. The photo
display has the following limitations:
•The file must be 1.5MB or smaller.
•The file extension must be JPE, JPG or JPEG.
•The file path must be 255 characters or fewer.
•Up to 256 files or folders can be displayed in one folder.
•
The CD or DVD must be ISO 9660 format, UDF format is not supported.
To load photos:
1. Touch the left side of the home screen.
2. Select Add. When the disclaimer appears asking to confirm the
supported photo formats, press OK.
3. Insert a CD-ROM which contains your photos.
4. Press OK. The photos are listed on the right half of the screen.
5.
Select either Add or Add All. The photos are now saved to the hard drive.
Editing and deleting photos
To edit photos, go to the home screen, then:
1. Touch the current photo on the home screen.
2. Select the Edit button.
3. Adjust the photo by zooming in or out, moving right, left, up or down
and also rotating left or right.
Navigation System365
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in front
of you. The system provides feedback through audible tones, prompts,
questions and spoken confirmations depending on the situation and the
chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses to
your request.
When using voice commands, words and icons may also appear in the
lower left status bar indicating the status of the voice session (i.e.,
listening, success, failed, paused or try again).
How to use voice commands with your system
Press the voice icon; after the tone, speak your command
clearly.
These commands can be said at any time
“Navigation”
“Climate”*
“Audio”
“Jukebox”
“Radio”
“Display mode”
“User profile”
“Disc”
“CD”
“DVD”
“Video CD”
“Line in”
“Phone”*
Navigation System367
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

These commands can be said at any time
“Voice settings”
“USB”*
“Dial”*
“Bluetooth audio”*
“Tutorial”
“Confirmations”
“Help”
*If equipped
To access a list of all available voice commands, press the I hard button.
Select the Help tab on the touch screen, then the Voice Commands tab
and choose the desired category.
Helpful hints
•Make sure the interior of the vehicle is as quiet as possible. Wind noise
from open windows and road vibrations may prevent the system from
correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
“Listening” appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
Voice settings
Voice settings allow you to customize the level of system interaction, help
and feedback. The system defaults to standard interaction which uses
candidate lists and confirmation prompts as these provide the highest
level of guidance and feedback.
Interaction Mode:Novice mode provides more detailed interaction and
guidance while the advanced mode has less audible interaction and more
tone prompts.
Confirmation Prompts:Confirmation prompts are short questions the
system asks when it is not sure of your request or when there are
multiple possible responses to your request. If turned off, the system
simply makes a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
368Navigation System
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
2
Note:The system scans the frequency band
three times for the chosen program type. If the
program type is unavailable in your reception
range, the system returns to the previous
station.
1U.S only2FM1/FM2 radio tab only
Audio and radio voice commands
If you are listening to the audio system, press the voice button
on the steering wheel controls. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“On”
“Off ”
“Headphones”
“Headphones off”
“Jukebox”
“Disc”
“CD”
“DVD”
“Video CD”
“Radio”
“Sirius”
“SYNC”
“Line in”
“USB”
“User Device”
Navigation System373
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

“AUDIO”
“Phone”
“Read Message”
“Help”
If you are listening to the radio, press the voice button on the
steering wheel controls. When prompted, say any of the
commands in the following chart.
If you are not listening to the radio, press the voice button and, after the
tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“On”
“Off ”
“<530–1710>”
“<87.7–107.9>”
“AM <530–1710>”
“FM <87.7–107.9>”
“AM”
“FM1”
“FM2”
“Preset <1–6>”
“AM preset <1–6>”
“FM1 preset <1–6>”
“FM2 preset <1–6>”
“Tune”*
“Help”
*If you have said, “Tune”, refer to the following “Tune” chart.
“TUNE”
“<530–1710>”
“<87.7–107.9>”
“AM <530–1710>”
“FM <87.7–107.9>”
“AM”
“FM1”
374Navigation System
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

“TUNE”
“FM2”
“Preset <1–6>”
“AM preset <1–6>”
“FM1 preset <1–6>”
“FM2 preset <1–6>”
“Help”
HD Radioinformation (if available)
Note:HD Radio broadcasts are not available in all markets.
HD Radio™ technology is the digital evolution of analog AM/FM radio.
Your system has a special receiver which allows it to receive digital
broadcasts (where available) in addition to the analog broadcasts it
already receives. Digital broadcasts provide a better sound quality than
analog broadcasts with free, crystal clear audio and no static or
distortion. For more information, and a guide to available stations and
programming, please visit www.hdradio.com.
When this feature is enabled and you are tuned to a station broadcasting
HD Radio technology, you may notice the following indicators on your
screen:
HD) logoblinks when a digital station is being acquired and is
solid when digital audio is playing. When this logo is available,
you may also see Title and Artist fields on-screen.
Multicast indicatorappears in FM
mode (only) if the current station is
broadcasting multiple digital
broadcasts.
The numbers that are highlighted signify available digital channels where
new or different content is available. HD1 signifies the main programming
status and is available in analog and digital broadcasts. Any additional
multicast stations (HD2–HD7) are only broadcast digitally.
Navigation System375
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)