Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag or activates the fuel pump shut-off, your
SYNC equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
For more information about 911 Assist, visit www.SYNCMyRide.com or
www.syncmaroute.ca.
•For information on airbag deployment, refer to theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, refer to theRoadside
Emergencieschapter.
Setting 911 Assist On
If your vehicleis notequipped with a navigation system, perform the
following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist appears in the display.
3. Scroll to select ON, then press OK. Set On appears in the display.
If your vehicleisequipped with a navigation system, perform the
following:
1. Press the PHONE hard button.
2. Select the Settings tab.
3. Press Advanced. Select 911 Assist, then turn the system on.
To make sure that 911 Assist works properly:
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
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Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it.
•Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
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If you select: You can:
D. Eject Eject a CD or DVD from the system.
E. TUNE/RPTIn radio or satellite radio mode,turn to
advance in individual increments up or down
the frequency band to the desired station.
In MP3 mode,turn to advance to the next or
previous folder.
In navigation mode,hear the last spoken
navigation guidance prompt.
F. DISP Select a display mode: On, Status Bar Only,
and Off.
G. SOUND Access the sound menu.
Press while the sound menu is active to see
the menu tabs of Bass/Treble, Balance/Fade,
SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
H. SEEKIn radio and satellite radio mode,press
the arrow buttons to find previous or next
available stations or channels within the
currently selected Category or Genre.
In CD/DVD mode,press the arrow buttons
to select the previous or next track or
chapter.
I. MEDIA Press to access the media menu.
Press while the media menu is active to see
the available sources of CD/DVD, Jukebox and
User Device.
J. RADIO Press to access the radio menu.
Press while the radio menu is active to see
the available sources of AM, FM1, FM2, SAT1,
SAT2, and SAT3 (satellite radio).
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If you select: You can:
J. DISP Select a display mode: On, Status Bar Only,
and Off.
K. SEEKIn radio and satellite radio mode,press
the arrow buttons to find previous or next
available stations or channels within the
currently selected Category or Genre.
In CD/DVD mode,press the arrow buttons
to select the previous or next track or
chapter.
L. MENU Press to access the system menu.
Press while the system menu is active to see
the menu tabs of Display, Clock, Feedback
Settings, System Settings and Valet Mode.
M. SOUND Access the sound menu.
Press while the sound menu is active to see
the menu tabs of Bass/Treble, Balance/Fade,
SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
N. MEDIA Press to access the media menu.
Press while the media menu is active to see
the available sources of CD/DVD, Jukebox and
User Device.
O. RADIO Press to access the radio menu.
Press while the radio menu is active to see
the available sources of AM, FM1, FM2, SAT1,
SAT2, and SAT3 (satellite radio).
P. VOL/PUSH Turn to adjust the volume. Press and hold to
turn the system on and off.
Note:If a navigation route is active when the
navigation system is turned off, the route is
resumed when the system is turned on again.
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When you select: You can:
Multicast Allows you to choose which HD radio
broadcast you would like to receive. When HD
Radio broadcasts are available, this button
appears if the selected station has more than
one digital broadcast. HD1 signifies the main
programming status and is available in analog
and digital broadcasts. Any additional
multicast stations (HD2–HD8) are digitally
broadcast and can be accessed by pressing
Multicast.
To save a multicast
station as a presetWhen the channel is active on-screen, press
and hold a memory preset slot on the right of
the screen until the sound returns. There is a
brief mute, then the sound returns signifying
it was saved. When recalling a HD2 or HD3
memory preset, there is a mute before the
digital audio is played as the system must
once again acquire the digital signal.
If you have turned this feature off and
pressed a memory preset containing an HD
Radio broadcast station, a pop-up appears
asking you if you would like to turn the
feature back on. As with any saved radio
station, you cannot access the saved station if
your vehicle is outside the station’s reception
area.
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Potential satellite radio reception issues
Station overloadWhen you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and result the audio
system muting.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio
system may mute.
SIRIUStroubleshooting tips
Radio Display Condition Possible Action
Acquiring Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/SIRIUS
system failureInternal module or
system failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel Channel no longer
available.Tune to another
channel or choose
another preset.
Unsubscribed Channel Subscription not
available for this
channel.Contact SIRIUSat
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal Loss of signal from the
SIRIUSsatellite or
SIRIUStower to the
vehicle antenna.The signal is currently
being blocked. When
you move into an open
area, the signal should
return.
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Scroll cursorallows you to scroll the map; the icon is fixed in
the center of the screen. The map position closest to the cursor is
in a window on the top center part of the screen.
Address book entry default icon(s)indicate the location on
the map of an address book entry. This is the default symbol
shown after the entry has been stored to the Address Book by any
method other than the map. A different icon can be selected from the 22
icons available; each icon can be used more than once.
Homeindicates the location on the map currently stored as the
home position. Only one entry from the Address Book can be
saved as Home. This icon cannot be changed.
POI (Point Of Interest) iconscan be displayed on the map
and can be turned on or off. There are about 56 subcategories of
POIs that can be selected to be displayed on the map one at a
time.
Starting pointindicates the starting point of a planned route.
Waypointsindicates the location of a waypoint on the map.
The number inside the circle is different for each waypoint and
represents the position of the waypoint in the route list.
Destination symbolindicates the ending point of a planned
route.
Next maneuver pointindicates the location of the next turn
on the planned route.
No GPS symbolindicates that insufficient GPS satellite signals
are available for accurate map positioning. This icon may be
intermittently displayed under normal operation in an area with
poor GPS access.
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General Operation
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
Prolonged Views of Screen
Do not access any function requiring a prolonged view of the screen while
you are driving. Pull over in a safe and legal manner before attempting to
access a function of the system requiring prolonged attention. Even
occasional short scans to the screen may be hazardous if your attention has
been diverted away from your driving task at a critical time.
Volume Setting
Do not raise the volume excessively. Keep the volume at a level where
you can still hear outside traffic and emergency signals while driving.
Driving while unable to hear these sounds could cause an accident.
Use of Speech Recognition Functions
Speech recognition software is inherently a statistical process which is
subject to errors. It is your responsibility to monitor any speech
recognition functions included in the system and address any errors.
Navigation Features
Any navigation features included in the system are intended to provide
turn by turn instructions to get you to a desired destination. Please make
certain all persons using this system carefully read and follow
instructions and safety information fully.
Distraction Hazard
Any navigation features may require manual (non-verbal) setup.
Attempting to perform such set-up or insert data while driving can
seriously distract your attention and could cause an accident or other
serious consequences. Stop the vehicle in a safe and legal manner before
attempting these operations.
Let Your Judgment Prevail
Any navigation features are provided only as an aid. Make your driving
decisions based on your observations of local conditions and existing
traffic regulations. Any such feature is not a substitute for your personal
judgment. Any route suggestions made by this system should never
replace any local traffic regulations or your personal judgment or
knowledge of safe driving practices.
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