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Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it.
•Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
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NAVIGATION CONTROLS
Type 1
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
After the system initializes, the screen is divided into two sections:
•Status bars:This is the top and bottom portion of screen that
displays the clock or date and useful information, depending on the
current mode.
•Display area:The touchscreen changes depending on current system
operation. Buttons are displayed in this area depending on the
current screen for you to make choices.
Note:Some features such as SIRIUS satellite radio may not be available
in your location. Check with your authorized dealer.
If you select: You can:
A. I (Information) Access features such as Where am I?, SIRIUS
Travel Link™, Calendar, System Info and
Help.
B. PHONE Access the SYNC phone menu.
C. CLIMATE Access the climate menu.
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If you select: You can:
K. VOL Turn to adjust the volume. Press and hold to
turn the system on and off.
Note:If a navigation route is active when the
navigation system is turned off, the route is
resumed when the system is turned on again.
L. Memory presetsIn radio and satellite radio mode,press to
access your saved preset stations or channels.
To save to a station or channel, tune to the
desired station or channel, then press and
hold a preset button. The sound momentarily
mutes, then returns when the preset is saved.
M. MENU Press to access the system menu.
Press while the system menu is active to see
the menu tabs of Display, Clock, Feedback
Settings, System Settings and Valet Mode.
N. MAP Press to access the navigation map.
Press while the map display is active to center
the map on the current vehicle position. Press
while the map display and route are active to
see the different map guidance views
O. DEST Press to access the navigation destination
entry menu.
Press while the navigation destination entry
menu is active to show additional destination
entry techniques.
P. NAV Press to access the navigation menu.
Press while the navigation menu is active to
see the navigation menu tabs.
Q. CD/DVD slot Insert a CD or DVD, label side up.
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Type 2
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
After the system initializes, the screen is divided into two sections:
•Status bars:This is the top and bottom portion of screen that
displays the clock or date and useful information, depending on the
current mode.
•Display area:The touchscreen changes depending on current system
operation. Buttons are displayed in this area depending on the
current screen for you to make choices.
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If you select: You can:
J. DISP Select a display mode: On, Status Bar Only,
and Off.
K. SEEKIn radio and satellite radio mode,press
the arrow buttons to find previous or next
available stations or channels within the
currently selected Category or Genre.
In CD/DVD mode,press the arrow buttons
to select the previous or next track or
chapter.
L. MENU Press to access the system menu.
Press while the system menu is active to see
the menu tabs of Display, Clock, Feedback
Settings, System Settings and Valet Mode.
M. SOUND Access the sound menu.
Press while the sound menu is active to see
the menu tabs of Bass/Treble, Balance/Fade,
SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
N. MEDIA Press to access the media menu.
Press while the media menu is active to see
the available sources of CD/DVD, Jukebox and
User Device.
O. RADIO Press to access the radio menu.
Press while the radio menu is active to see
the available sources of AM, FM1, FM2, SAT1,
SAT2, and SAT3 (satellite radio).
P. VOL/PUSH Turn to adjust the volume. Press and hold to
turn the system on and off.
Note:If a navigation route is active when the
navigation system is turned off, the route is
resumed when the system is turned on again.
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SYSTEM MENU FEATURES
Your system offers many menu features such as allowing you to adjust
the touchscreen brightness, time and language, feedback and system
settings. You can access these options by pressing the MENU hard
button.
If you select: You can:
DisplayAdjust settings for the touch screen.
Brightnessallows you to adjust screen
brightness by touching + or -.
Contrastallows you to adjust screen contrast
by touching + or -.
Day/Night Modeallows you to select Day
mode, Night mode or have the system
automatically switch for you by selecting Auto
mode.
Daytime Colorallows you to select a light or
dark color for daytime screen lighting.
Note:When the headlamps are on under very
bright outdoor light conditions, the system
remains in day mode, even if night is selected.
ClockAdjust settings for the clock.
Note:If your vehicle is equipped with an
in-dash analog clock, you can set the time on
this screen but it may not appear in status bar
for viewing purposes.
Display Clockallows you to turn the clock
on or off.
Formatallows you to switch between 12–
and 24–hour clock display.
Auto Time Zoneallows you to have the
system automatically switch the time
whenever you enter a new time zone.Note:
The system does not implement daylight
savings time.
Restore Defaultsallows you to restore
system defaults.
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If you select: You can:
System SettingsChoose basic system settings.
Languageallows you to choose between
English, Spanish and French.
Unitsallows you to choose between English
and Metric measurements.
Keyboard Layoutallows you to choose
between an ABC or QWERTY keyboard.
Delete Stored Itemsallows you to choose to
delete all of the entries from Address Book,
Previous Destinations, Avoid Areas, Saved
Photos and Voice Recognition Profiles. Touch
View to see what entries have been stored.
Restore Factory Default Settingsallows
you to restore factory default settings.
Valet ModeLock and unlock the system using a four-digit
PIN.
Note:The PIN can be reset by simultaneously
pressing and holding presets 1 and 5 while on
the PIN entry screen. After approximately five
seconds, the system transitions to the valet
mode screen indicating that the PIN is reset.
Once you have reset the PIN, the system then
allows you to set a new PIN.
Voice ControlSet the system to automatically listen for USB
or SYNC voice commands first. This
eliminates the need to say “USB” or “User
Device” before any SYNC media commands.
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SIRIUSsatellite radio (if activated)
Press the RADIO hard button, then select SAT on the touch
screen.
When you select: You can:
SAT123 Access three different satellite radio modes
(SAT1, SAT2 or SAT3)
Scan Allows you to hear a brief sampling of all
satellite radio channels within the current
genre.
Scan Presets Allows you to hear a brief sampling of all
channels stored in the memory presets.
Channel Guide See a list of channels sorted by genre and also
skip or lock out certain channels. Select the
desired genre and choose a channel by
pressing the channel name button. You can
then choose to “Skip” or “Lock” a certain
channel. A skipped channel is not accessible
using the tune knob, scan or seek functions.
(To access the skipped channel, select ‘Direct
Tune’ and enter the channel number.) A
locked channel can only be accessed by
entering the “Channel Guide” and then
entering the system’s PIN.
Direct Tune Enter the desired satellite channel number
using the on-screen keypad.
Set Genre Allows you to choose from a list of genres.
Once a genre is chosen and you press SEEK,
it will only look for channels in that genre.
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