2013 FORD FIESTA phone

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the “SYNCmyphone”
feature available on the website.
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
322SYNC
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC323
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.Thisisa
phone-dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
324SYNC
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)

Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it.
•Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has ID
blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
SYNC325
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.You may be using
the wrong voice
commands, OR
You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.You may be using
the wrong voice
commands, OR
You may not be
saying the name
exactly as it is
saved, OR
The system may
not be “reading”
the name the
same way you are
saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as they are listed. If you say,
“Play Artist Prince”, the system
does not play music by Prince
and the Revolution or Prince
and the New Power Generation.
•Make sure you are saying the
complete title such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “ Play
L-O-L-A”
•Do not use special characters
in the title as the system does
not recognize them.
326SYNC
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.You may be using
the wrong voice
commands, OR
You may not be
saying the name
exactly as it is
saved, OR
Contacts in your
phonebook may
be very short and
similar, or they
may contain
special
characters, OR
Your phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as they are
listed. For example, if a contact
is saved as Joe Wilson, say “Call
Joe Wilson”.
•The system works better if
you list full names such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “ Call
J-A-K-E.”
SYNC327
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)

911 Assist™ ..............................301
A
ABS (see Brakes) .....................152
Accessing call history/phone
book during active call .............290
Accessing your media menu
features ......................................313
Accessing your phone menu
features ......................................291
Active call menu options .........290
Advanced menu options ...299, 320
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................299
Airbag supplemental restraint
system ..........................................44
and child safety seats ..............45
description ................................44
disposal ......................................54
driver airbag ..............................44
passenger airbag .......................44
side airbag ...........................44, 50
Air cleaner filter ...............208, 258
Air conditioning ........................113
manual heating and air
conditioning system ...............113
Air filter .....................................199
Ambient mood/lighting ...............80
Ambulance packages ..................14
Antifreeze
(see Engine coolant) ................200
Anti-lock brake system
(see Brakes) ..............................152
Anti-theft system ........................69arming the system ..............69, 71
disarming a triggered system ..71
AppLink™ .................................308
Audio system
Single CD ........................101, 103
Audio system
(see Radio) ........................101, 103
Automatic transmission ............143
fluid, adding ............................202
fluid, checking ........................202
Selectshift (SST) ....................145
Auxiliary input jack (Line in) ..108
Auxiliary powerpoint ................126
B
Battery ...............................199, 204
acid, treating emergencies .....204
jumping a disabled battery ....177
maintenance-free ....................204
replacement, specifications ...258
servicing ..................................204
Booster seats ...............................21
Brakes ........................................152
anti-lock ...................................152
anti-lock brake system (ABS)
warning light ...........................152
brake warning light ................152
fluid, checking and adding ....203
fluid, refill capacities ..............255
fluid, specifications .................255
parking ....................................153
shift interlock ..........................146
C
Capacities for refilling fluids ....255
CD ......................................101, 103
CD player ....................................99
336Index
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)

Cell phone use ............................15
Changing a tire .........................248
Child safety restraints ................26
Child safety seats
attaching with tether straps ....28
automatic locking mode
(retractor) .................................35
LATCH .......................................26
Child safety seats -
booster seats ...............................21
Cleaning your vehicle ...............219
engine compartment ..............221
instrument panel ....................223
interior .....................................222
plastic parts ............................220
washing ....................................219
waxing .....................................221
wheels ......................................224
wiper blades ............................222
Climate control (see Air
conditioning or Heating) ..........113
Clock ............................94, 101, 103
Clutch
fluid ..........................................203
fluid reservoir .........................199
operation while driving ..........148
recommended shift speeds ....148
Console ......................................127
Coolant ......................................200
checking and adding ..............200
recovery reservoir ..................199
refill capacities ........................255
specifications ..........................255
Customer Assistance ................175
Ford Extended Service
Plan ..................................263, 265
Getting assistance outside
the U.S. and Canada ..............184Getting roadside assistance ...175
Getting the service you
need .........................................180
Ordering additional owner’s
literature .................................186
Utilizing the
Mediation/Arbitration
Program ...................................184
D
Defrost .......................................113
rear window ............................116
Dipstick
automatic transmission
fluid ..........................................202
engine oil .................................199
Doors
central unlocking ................61, 64
Driving under special
conditions ..................................147
through water .........................172
E
Electronic message center .........93
Electronic stability control ......156
Emergencies, roadside
jump-starting ..........................177
running out of fuel .................136
Emission control system ..........140
End user license agreement ....328
Engine ........................................254
cleaning ...................................221
coolant .....................................200
idle speed control ...................204
lubrication specifications .......255
refill capacities ........................255
service points ..........................199
Engine block heater .................132
Index337
2013 Fiesta(fie)
Owners Guide gf, 1st Printing
USA(fus)