ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty and is not
applicable to vehicles sold in Canada. The services are available:
•24-hours, seven days a week
•for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles).
Roadside assistance covers:
•battery jump start
•lock-out assistance (Key replacement cost is the customer’s
responsibility.)
•towing – Ford eligible vehicles towed to an authorized dealer within
35 miles (56 kilometers) of the disablement location or to the nearest
authorized dealer. If a member requests to be towed to an authorized
dealer more than 35 miles (56 kilometers) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles Sold in the U.S.: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s information
portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company reimburses a reasonable amount for towing to the nearest
dealership within 35 miles (56 kilometers). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
are asked to submit their original receipts.
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Do not attempt to push-start your automatic transmission vehicle.
Automatic transmissions do not have push-start capability. Attempting to
push-start a vehicle with an automatic transmission may cause
transmission damage.
Six-speed TorqShift® transmissions have an adaptive shift strategy.
When the battery is disconnected or a new battery is installed, the
automatic transmission must relearn its shift strategy. As a result, the
transmission may have firm soft shifts, firm shifts or both. This operation
is considered normal and does not affect function or durability of the
transmission. Over time, the adaptive learning process fully updates
transmission operation.
Preparing Your Vehicle
Note:Use only a 12–volt supply to start your vehicle.
Note:Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
1. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehicles do not touch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other
moving parts.
2. Check all battery terminals and remove any excessive corrosion
before you attach the battery cables. Make sure that vent caps are
tight and level.
3. Turn the heater fan on in both vehicles to protect from any electrical
surges. Turn all other accessories off.
Connecting the Jumper Cables
WARNING:Do not connect the end of the second cable to the
negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery.
Note:Do not attach the negative (-) cable to fuel lines, engine rocker
covers, the intake manifold or electrical components as grounding points.
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
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1. Connect the positive (+) jumper
cable to the positive (+)
terminal of the discharged
battery.
2. Connect the other end of the
positive (+) cable to the positive
(+) terminal of the assisting
battery.
3. Connect the negative (-) cable
to the negative (-) terminal of
the assisting battery.
4. Make the final connection of the
negative (-) cable to an exposed
metal part of the stalled
vehicle’s engine, away from the
battery and the carburetor or
fuel injection system.
Make sure that the cables are clear of fan blades, belts, moving parts of
both engines, or any fuel delivery system parts.
Jump Starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
Removing the Jumper Cables
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
Remove the jumper cables in the reverse order that they were
connected.
4
2
1
3
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1. Remove the jumper cable from
the ground metal surface.
2. Remove the jumper cable on the
negative (-) terminal of the
booster vehicle’s battery.
3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.
4. Remove the jumper cable from
the positive (+) terminal of the
disabled vehicle’s battery.
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.
4
1
3
2
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WARNING:The use of inferior parts can adversely affect the
quality and reliability of your vehicle which, in turn, can result in
property damage, personal injury or death.
To avoid damage to the vehicle’s electrical components prior to electric
welding:
•disconnect both battery cables.
•attach the welder ground cable as close as possible to the part being
welded.
•it is recommended that the component be temporarily removed if
welding close to an electrical component.
Follow the checks and services in theScheduled Maintenancechapter.
Have your dealer or service center inspect your vehicle at least once a
year. Remember that regular maintenance and inspections usually
prevent serious problems from developing later.
If the owner or operator of the vehicle is a skilled technician and intends
on performing the vehicle maintenance and service, he is strongly urged
to purchase a service manual.
Electrical System
Periodically inspect electrical connectors on the outside of the cab and
on the engine and frame for corrosion and tightness. Exposed terminals,
such as the fuel sender, cranking motor, alternator and feed-through
studs, should be cleaned and re-coated with a lubricant sealing grease
such as Motorcraft® Silicone Brake Caliper Grease and Dielectic
Compound XG-3, or equivalent. This should include the ground cable
connector for batteries, engine and cab as well as the jump starting stud.
Accessory Feed Connections
Vehicle electrical systems are complex and often include powertrain
components, such as engine and transmission controls, instrument
panels, ABS, etc. While most systems operate on battery voltage
(12 volts), some systems can be as high as 90 volts or as low as five
volts. See theElectrical Circuit Diagram Manuals,available from your
vehicle’s manufacturer, to make sure that any additional body lights and
accessories are connected to circuits that are both appropriate and not
overloaded. No modification should be made to any vehicle control
system without first contacting your dealer.
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