2013 FORD EXPEDITION reset

Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
426SYNC
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC427
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

A.Memory presets:In radio and satellite radio mode, press to access
your saved preset stations or channels.
To save a station or channel, tune to the desired station or channel, then
press and hold a preset button. The sound momentarily mutes, then
returns when the preset is saved.
B.CD/DVD slot:Insert a CD or DVD, label side up.
C.Eject:Eject a CD or DVD from the system.
D.TUNE/RPT:
•In radio or satellite radio mode, turn to advance in individual
increments up or down the frequency band to the desired station.
•In MP3 mode, turn to advance to the next or previous folder.
•In navigation mode, hear the last spoken navigation guidance prompt.
E.MAP:
•Press to access the navigation map.
•Press while the map display is active to center the map on the
current vehicle position. Press while the map display and route are
active to see the different map guidance views.
F.DEST:
•Press to access the navigation destination entry menu.
•Press while the navigation destination entry menu is active to show
additional destination entry techniques.
G.N AV:
•Press to access the navigation menu.
•Press while the navigation menu is active to see the navigation menu
tabs.
H.I (Information):Access features such as Where am I?, SIRIUS
Travel Link™, Calendar, System Info and Help.
I.PHONE:Access the SYNC phone menu.
J.DISP:Select a display mode: On, Status Bar Only, and Off.
K.SEEK:
•In radio and satellite radio mode, press the arrow buttons to find
previous or next available stations or channels within the currently
selected Category or Genre.
•In CD/DVD mode, press the arrow buttons to select the previous or
next track or chapter.
L.MENU:
•Press to access the system menu.
•Press while the system menu is active to see the menu tabs of
Display, Clock, Feedback Settings, System Settings and Valet Mode.
432Navigation System (If Equipped)
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

To load photos:
1. Touch the left side of the home screen.
2. Select Add. When the disclaimer appears asking to confirm the
supported photo formats, press OK.
3. Insert a CD-ROM which contains your photos.
4. Press OK. The photos are listed on the right half of the screen.
5. Select either Add or Add All. The photos are now saved to the hard
drive.
Editing and Deleting Photos
To edit photos, go to the home screen, then:
1. Touch the current photo on the home screen.
2. Select the Edit button.
3. Adjust the photo by zooming in or out, moving right, left, up or down
and also rotating left or right.
Note:Press the Reset button to return to the original image.
To delete a photo, select the Delete button.
To delete all photos:
1. Press the Menu hard button.
2. Select the System Settings tab on the touchscreen.
3. Press the View button for Delete Stored Items.
4. Select Saved photos.
Using the Touch-sensitive Controls on Your System
To turn a feature on and off, just touch the graphic with your finger. To
get the best performance from the touch-sensitive controls:
•Do not press hard on the controls. They are sensitive to light touch.
•Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic may cause a nearby control to turn
on or off.
•Make sure your hands are clean and dry.
•Since the touchscreen operates based on the touch of a finger, you
may have trouble using it if you are wearing gloves.
•Metal and other conductive material should be kept away from the
surface of the touchscreen as this may cause electronic interference
(i.e., control activation).
Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth, such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
Navigation System (If Equipped)435
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

If you select: You can:
System Settings Languageallows you to choose between
English, Spanish and French.
Unitsallows you to choose between English
and Metric measurements.
Keyboard Layoutallows you to choose
between an ABC or QWERTY keyboard.
Delete Stored Itemsallows you to choose
to delete all of the entries from Address Book,
Previous Destinations, Avoid Areas, Saved
Photos and Voice Recognition Profiles. Touch
View to see what entries have been stored.
Restore Factory Default Settingsallows
you to restore factory default settings.
Valet ModeLock and unlock the system using a four-digit
PIN.
Note:The PIN can be reset by
simultaneously pressing and holding presets 1
and 5 while on the PIN entry screen. After
approximately five seconds, the system
transitions to the valet mode screen indicating
that the PIN is reset. Once you have reset the
PIN, the system then allows you to set a new
PIN.
Voice ControlSet the system to automatically listen for USB
or SYNC voice commands first. This
eliminates the need to say “USB” or “User
Device” before any SYNC media commands.
440Navigation System (If Equipped)
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

ENTERTAINMENT
Your system offers many media options. You can access these options
using the touchscreen or voice commands.
AM/FM Radio
Press the RADIO hard button.
To change between AM and FM1/FM2, touch the AM or FM tab.
When you select: You can:
Show Options Scanallows you to hear a brief sampling of
all radio stations.
Scan Presetsallows you to hear a brief
sampling of all stations stored in the memory
presets.
Autoset Presetsallows you to store the
strongest local stations available in the AM
and FM frequency bands.
HD Radioallows you to receive radio
broadcasts digitally (where available),
providing free, crystal clear sound. See the
HD Radio™ informationin the following
section.
*
Multicastallows you to choose which HD
radio broadcast you would like to receive.
When HD Radio broadcasts are available, this
button appears if the selected station has
more than one digital broadcast. HD1 signifies
the main programming status and is available
in analog and digital broadcasts. Any
additional multicast stations (HD2 through
HD8) are digitally broadcast and can be
accessed by pressing Multicast. See theHD
Radio™ informationin the following
section.
**
Navigation System (If Equipped)441
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Show PresetsView the preset stations. To save a station,
press and hold one of the memory preset
hard buttons or memory preset areas on the
touchscreen. There is a brief mute while the
station is being saved, then sound returns
when it is done.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
*U.S only.
**U.S only, FM1/FM2 radio tab only.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
442Navigation System (If Equipped)
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

If you are listening to the radio, press the voice button on the
steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the radio, press the voice button and, after the
tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“<530–1710>” “FM2” “Store preset <1–6>”
“<87.7–107.9>” “FM2 preset <1–6>” “Store AM preset
<1–6>”
“AM” “Off ” “Store FM 1 preset
<1–6>”
“AM <530–1710>” “On” “Store FM 2 preset
<1–6>”
“AM preset <1–6>” “Preset <1–6>” “Store autoset presets”
“FM <87.7–107.9>” “Seek down” “Tune”
**
“FM1” “Seek up” “Help”
“FM1 preset <1–6>” “Store”*
*
If you have said, “Store”, see the following “Store” chart.
**If you have said, “Tune”, see the following “Tune” chart.
“TUNE”
“<530–1710>” “AM preset <1–6>” “FM2”
“<87.7–107.9>” “FM <87.7–107.9>” “FM2 preset <1–6>”
“AM” “FM1” “Preset <1–6>”
“AM <530–1710>” “FM1 preset <1–6>” “Help”
“STORE”
“Preset <1–6>”
“AM preset <1–6>”
“FM 1 preset <#>”
“FM 2 preset <#>”
“Autoset presets”
Navigation System (If Equipped)443
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)