2013 FORD EXPEDITION service reset

When using SYNC, do not:
•Operate playing devices if the power cords or cables are broken, split
or damaged. Carefully place cords and cables where they cannot be
stepped on or interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Leave playing devices in the vehicle during extreme conditions as it
could cause them damage. See your device’s user guide for further
information.
•Attempt to service or repair the system. See your authorized dealer.
Privacy Information
When a cellular phone is connected to SYNC, the system creates a
profile within your vehicle that is linked to that cellular phone. This
profile is created in order to offer you more cellular features and to
operate more efficiently. Among other things, this profile may contain
data about your cellular phone book, text messages (read and unread),
and call history, including history of calls when your cell phone was not
connected to the system. In addition, if you connect a media device, the
system creates and retains an index of supported media content. The
system also records a short development log of approximately
10 minutes of all recent system activity. The log profile and other system
data may be used to improve the system and help diagnose any problems
that may occur.
The cellular profile, media device index, and development log remain in
the vehicle unless you delete them and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do
not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist(if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
SYNC387
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Phonebook1,2Allows you to access your downloaded
phonebook.
1. Press OK to confirm and enter. If your
phonebook has fewer than 255 listings, they
appear alphabetically in flat file mode. If there
are more, they are organized into alphabetical
categories.
2. Scroll until the desired contact appears, then
press OK.
3. Press OK or the phone button.
Text Message
1Enables you to send, download and delete text
messages.
Phone Settings
1Allows you to view your phone’s status, set ring
tones, select your message notification, change
phone book entries and automatically download
your cellular phone among other features.
SYNC Services
3Access the SYNC services portal where you can
request various types of information, traffic
reports and directions.
911 Assist
4Place an emergency call to a 911 operator for
you after an accident (if the feature is used
properly).
Vehicle Health
Report
3Create and receive a diagnostic report card on
your vehicle.
Mobile Apps
3Interact with SYNC-capable mobile
applications on your smartphone.
System SettingsAccess Bluetooth Devices menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
Exit Phone MenuExit the phone menu by pressing OK.
1This is a phone-dependent feature.2This is a phone-dependent and speed-dependent feature.
3If equipped, U.S. only.
4If equipped, U.S. and Canada only.
396SYNC
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

Potential Station Issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.Poor time alignment
by the radio
broadcaster.None. This is a
broadcast issue.
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.None. This is a
reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting HD2 or
HD3, multicast preset
or direct tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.None. This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.None. The station is
not available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
No text information
shown for currently
selected frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
HD2 through HD7
stations not found
when Scan is pressed.Pressing Scan disables
HD2 through HD7
channel search.None. This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio™ Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
Navigation System (If Equipped)447
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)

SIRIUS troubleshooting tips
Radio Display Condition Possible Action
Acquiring Radio requires more than
two seconds to produce
audio for the selected
channel.None. This message
should disappear shortly.
Sat Fault/SIRIUS
system failureInternal module or
system failure present.If this message does not
clear shortly, or with an
ignition key cycle, your
receiver may have a
fault. See your
authorized dealer for
service.
Invalid Channel Channel no longer
available.Tune to another channel
or choose another preset.
Unsubscribed
ChannelSubscription not available
for this channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the channel,
or tune to another
channel.
No Signal Loss of signal from the
SIRIUS satellite or
SIRIUS tower to the
vehicle antenna.The signal is currently
being blocked. When you
move into an open area,
the signal should return.
Updating Update of channel
programming in progress.None. The process may
take up to three minutes.
Call SIRIUS
1–888–539–7474Satellite service has been
deactivated by SIRIUS
Satellite Radio.Call SIRIUS at
1–888–539–7474 to
reactivate or resolve
subscription issues.
No Channels
AvailableAll the channels in the
selected category are
locked or skipped.Unlock or unskip the
channels using the
channel guide.
Subscription
UpdatedSIRIUS has updated the
channels available for
your vehicle.None.
452Navigation System (If Equipped)
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)