2013 FORD EDGE battery

“PHONE”
“Menu”2,3
“Join”
“Call at home”1
“Call at work” OR “Call in office”1
“Dial”1,4
“Phone book ”2
“Phone book at work” OR “Phone book at office”2
“Call history incoming”2
“Connections”2
“Go to privacy”
“Hold”
1These commands do not require you to say “Phone” first.2These commands are not available until phone information is
completely downloaded using Bluetooth.
3See “MENU” table below4See “DIAL” table below
“MENU”
“(Phone) connections”*
“(Phone) settings (message) notification off”*
“(Phone) settings (message) notification on”*
“(Phone) settings (set) phone ringer”*
“(Phone) settings (set) ringer 1”*
“(Phone) settings (set) ringer 2”*
“(Phone) settings (set) ringer 3”*
“(Phone) settings (set) ringer off”*
“Battery”
“Phone name”
“Signal”
“Text message inbox”
*Words in ( ) are optional and do not have to be spoken for the system
to understand the command.
380SYNC
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)

Note:SYNC does not automatically download all of your unread text
messages at every ignition cycle (as it does with call history and
phonebook if automatic download is set to on).
Returnexits the current menu when you press OK.
Accessing Your Phone Settings
These are phone-dependent features. Your phone settings allow you to
access and adjust features such as your ring tone, text message
notification, modify your phone book and also set up automatic download.
1. Press the phone button.
2. Scroll until Phone Settings appears, then press OK.
3. Scroll to select from the following options:
When you select: You can:
Phone StatusSee the provider, name, signal power, battery
power and roaming status of your connected
phone.
Press OK to select and scroll to view the
information. When done, press OK again to
return to the phone status menu.
Set RingerSelect which ring tone sounds during an incoming
call (one of the system’s or your phone’s).
1. Press OK to select and scroll to hear Ringer 1,
Ringer 2, Ringer 3 and Phone Ringer.
2. Press OK to select.
Note:If your phone supports in-band ringing,
your phone’s ringer sounds when Phone Ringer is
chosen.
Message NotificationHave the option of hearing an audible tone to
notify you when a text message arrives.
1. Press OK to select and scroll between Message
Notification On or Message Notification Off.
2. Press OK to select.
SYNC387
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)

•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist™); however, if 911 Assist™ is
triggered, SYNCtries to contact emergency services. If a connected
phone is damaged or loses connection to SYNC, SYNCsearches for,
and tries to connect to, any available previously paired phone and tries to
make the call to 911.
Before making the call:
•
SYNCprovides a short window of time (about 10 seconds) to cancel the
call. Failure to cancel the call results in SYNCattempting to dial 911.
•SYNCsays the following, or a similar message: “SYNCwill attempt to
call 911, to cancel the call, press Cancel on your screen or press and hold
the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist™ May Not Work If
•Your cellular phone or 911 Assist™ hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist™ Privacy Notice
Once 911 Assist™ is set on, it may disclose to emergency services that
the vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist™ may also be capable of electronically or verbally disclosing to
911 operators the vehicle location, and/or other details about the vehicle
or crash to assist 911 operators to provide the most appropriate
emergency services. If you do not want to disclose this information, do
not turn the feature on.
394SYNC
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Master ResetCompletely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
ApplicationDownload new software applications (if
available) and then load the desired
applications through your USB port. Refer to
the web site for more information.
ReturnExit the current menu.
Troubleshooting
Your SYNCsystem is easy to use. However, should questions arise,
please refer to the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SYNCMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
A lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC411
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC is not able
to download my
phonebook.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
Use the “SYNCmyphone” feature
available on the website.
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
412SYNC
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
phone to SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
Update your device’s software
firmware.
Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC413
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Make sure you are using the
manufacturer’s cable.
Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
does not stream.This is a phone
dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
414SYNC
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)

Setting 911 Assist™ On
Press the information button > SYNC Apps. > 911 Assist, then
select ON.
You can also access 911 Assist by:
•Pressing Menu > Settings> Phone > 911 Assist, or
•Pressing Menu > Help > 911 Assist.
To Ensure that 911 Assist™ Works Properly
•SYNCmust be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC911 Assist™ feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist™); however, if 911 Assist™ is
triggered, SYNCtries to contact emergency services. If a connected
phone is damaged or loses connection to SYNC, SYNCsearches for,
and tries to connect to, any available previously paired phone and tries to
make the call to 911.
Before making the call:
•
SYNCprovides a short window of time (about 10 seconds) to cancel the
call. Failure to cancel the call results in SYNCattempting to dial 911.
•SYNCsays the following, or a similar message: “SYNCwill attempt to
call 911, to cancel the call, press Cancel on your screen or press and hold
the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
474MyFord Touch™ (If Equipped)
2013 Edge(edg)
Owners Guide gf, 1st Printing
USA(fus)