2013 FORD E SERIES USB

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
352SYNC
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

If you select: You can:
System Settings Languageallows you to choose between
English, Spanish and French.
Unitsallows you to choose between English
and Metric measurements.
Keyboard Layoutallows you to choose
between an ABC or QWERTY keyboard.
Delete Stored Itemsallows you to choose
to delete all of the entries from Address Book,
Previous Destinations, Avoid Areas, Saved
Photos and Voice Recognition Profiles. Touch
View to see what entries have been stored.
Restore Factory Default Settingsallows
you to restore factory default settings.
Valet ModeLock and unlock the system using a four-digit
PIN.
Note:The PIN can be reset by
simultaneously pressing and holding presets 1
and 5 while on the PIN entry screen. After
approximately five seconds, the system
transitions to the valet mode screen indicating
that the PIN is reset. Once you have reset the
PIN, the system then allows you to set a new
PIN.
Voice ControlSet the system to automatically listen for USB
or SYNC voice commands first. This
eliminates the need to say “USB” or “User
Device” before any SYNC media commands.
Navigation System (If Equipped)365
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Show PresetsView the preset stations. To save a station,
press and hold one of the memory preset
hard buttons or memory preset areas on the
touchscreen. There is a brief mute while the
station is being saved, then sound returns
when it is done.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
*U.S only.
**U.S only, FM1/FM2 radio tab only.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
Navigation System (If Equipped)367
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

Safety restraints -
LATCH anchors ...........................27
Safety seats for children ......19, 24
Safety Compliance
Certification Label ....................287
Satellite Radio ...........................376
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............299
SD card ......................................389
Seats
child safety seats ................19, 24
front seats .......................104, 106
SecuriLock passive anti-theft
system ..........................................63
Selecting your media source
(USB, Line in, BT audio) .........341
Setting a destination ................389
Setting the clock ...................91–92
SIRIUSsatellite radio .....373, 389
SIRIUS satellite radio
voice commands .......................375
SIRIUS Travel Link ...................385
SOS Post Crash Alert .................45
Spark plugs,
specifications .............278–279, 285
Special notice
ambulance conversions ............14
utility-type vehicles ..................14
Specification chart,
lubricants ...................................280
Stability system .........................141
Starting a flex fuel vehicle .......116
Starting your vehicle ........115–116
jump starting ..........................181Status bars ................................359
Steering wheel ............................66
tilting .........................................66
Supplemental Restraint System
(SRS) (see airbags) ....................46
SYNCAppLink™ ....................336
SYNCcustomer support .........311
SYNCServices .........................334
System overview .......................356
T
Temperature control
(see Climate control) .........99–100
Text messaging .........................322
Text messaging (sending,
downloading, deleting) .....322, 324
Tilt steering wheel ......................66
Tires ...........................244–245, 269
alignment ................................259
care ..........................................244
changing ..........................269, 271
checking the pressure ............254
inflating ...................................252
label .........................................251
replacing ..........................257, 274
rotating ....................................260
safety practices .......................259
sidewall information ...............247
snow tires and chains ............261
spare tire .................................269
terminology .............................245
tire grades ...............................245
treadwear ........................244, 256
Towing ...............................159, 170
recreational towing .................171
Trailer Brake
Controller-Integrated ..............164
Index415
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

trailer towing ..........................159
wrecker ....................................170
Traction control ........................139
Traction-lok rear axle ...............136
Traffic, Directions and
Information ................................334
Trailer Brake
Controller-Integrated ................164
Transmission .............................129
brake-shift interlock (BSI) ....134
fluid, checking and adding
(automatic) .............................210
fluid, refill capacities ..............280
lubricant specifications ..........280
Troubleshooting ........................397
Turn signal ..................................69
U
Upfitter controls .......................200
USB port ......................................95
Using privacy mode ..................319
V
Vehicle health report ................332Vehicle Identification Number
(VIN) ..........................................286
Vehicle loading ..........................152
Ventilating your vehicle ...........117
Voice commands in media
mode ..........................................339
Voice commands in phone
mode ..........................................316
Voice recognition ......................361
W
Warning lights (see Lights) .......77
Washer fluid ..............................217
Water, Driving through .............175
Where am I? ..............................385
Windows
power .........................................71
Windshield washer fluid and
wipers ..........................................67
checking and adding fluid .....217
replacing wiper blades ...........221
Wrecker towing .........................170
416Index
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)