2013 FORD E SERIES lock

Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
SYNC353
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

NAVIGATION CONTROLS
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
After the system initializes, the screen is divided into two sections:
•Status bars:This is the top and bottom portion of the screen that
displays the clock or date and useful information, depending on the
current mode.
•Display area:The touchscreen changes depending on current
system operation. Buttons are displayed in this area depending on the
current screen for you to make choices.
Note:Some features, such as SIRIUS satellite radio, may not be available
in your location. Check with your authorized dealer.
356Navigation System (If Equipped)
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

A.Memory presets:In radio and satellite radio mode, press to access
your saved preset stations or channels.
To save a station or channel, tune to the desired station or channel, then
press and hold a preset button. The sound momentarily mutes, then
returns when the preset is saved.
B.CD/DVD slot:Insert a CD or DVD, label side up.
C.Eject:Eject a CD or DVD from the system.
D.TUNE/RPT:
•In radio or satellite radio mode, turn to advance in individual
increments up or down the frequency band to the desired station.
•In MP3 mode, turn to advance to the next or previous folder.
•In navigation mode, hear the last spoken navigation guidance prompt.
E.MAP:
•Press to access the navigation map.
•Press while the map display is active to center the map on the
current vehicle position. Press while the map display and route are
active to see the different map guidance views.
F.DEST:
•Press to access the navigation destination entry menu.
•Press while the navigation destination entry menu is active to show
additional destination entry techniques.
G.N AV:
•Press to access the navigation menu.
•Press while the navigation menu is active to see the navigation menu
tabs.
H.I (Information):Access features such as Where am I?, SIRIUS
Travel Link™, Calendar, System Info and Help.
I.PHONE:Access the SYNC phone menu.
J.DISP:Select a display mode: On, Status Bar Only, and Off.
K.SEEK:
•In radio and satellite radio mode, press the arrow buttons to find
previous or next available stations or channels within the currently
selected Category or Genre.
•In CD/DVD mode, press the arrow buttons to select the previous or
next track or chapter.
L.MENU:
•Press to access the system menu.
•Press while the system menu is active to see the menu tabs of
Display, Clock, Feedback Settings, System Settings and Valet Mode.
Navigation System (If Equipped)357
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

SYSTEM MENU FEATURES
Your system offers many menu features, such as allowing you to adjust
the touchscreen brightness, time and language, feedback and system
settings. You can access these options by pressing the MENU hard
button.
If you select: You can:
Display Brightnessallows you to adjust screen
brightness by touching + or -.
Contrastallows you to adjust screen contrast
by touching + or -.
Day/Night Modeallows you to select Day
mode, Night mode or have the system
automatically switch for you by selecting Auto
mode.
Daytime Colorallows you to select a light or
dark color for daytime screen lighting.
Note:When the headlamps are on under very
bright outdoor light conditions, the system
remains in day mode, even if night is selected.
Clock Display Clockallows you to turn the clock
on or off.
Note:If your vehicle is equipped with an
in-dash analog clock, you can set the time on
this screen, but it may not appear in the
status bar for viewing purposes.
Formatallows you to switch between 12–
and 24–hour clock display.
Auto Time Zoneallows you to have the
system automatically switch the time
whenever you enter a new time zone.
Note:The system does not implement
daylight savings time.
Restore Defaultsallows you to restore
system defaults.
Navigation System (If Equipped)363
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

If you select: You can:
System Settings Languageallows you to choose between
English, Spanish and French.
Unitsallows you to choose between English
and Metric measurements.
Keyboard Layoutallows you to choose
between an ABC or QWERTY keyboard.
Delete Stored Itemsallows you to choose
to delete all of the entries from Address Book,
Previous Destinations, Avoid Areas, Saved
Photos and Voice Recognition Profiles. Touch
View to see what entries have been stored.
Restore Factory Default Settingsallows
you to restore factory default settings.
Valet ModeLock and unlock the system using a four-digit
PIN.
Note:The PIN can be reset by
simultaneously pressing and holding presets 1
and 5 while on the PIN entry screen. After
approximately five seconds, the system
transitions to the valet mode screen indicating
that the PIN is reset. Once you have reset the
PIN, the system then allows you to set a new
PIN.
Voice ControlSet the system to automatically listen for USB
or SYNC voice commands first. This
eliminates the need to say “USB” or “User
Device” before any SYNC media commands.
Navigation System (If Equipped)365
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Channel GuideSee a list of channels sorted by genre and also skip
or lock out certain channels. Select the desired
genre and choose a channel by pressing the channel
name button. You can then choose to Skip or Lock a
certain channel. A skipped channel is not accessible
using the tune knob, scan or seek functions. (To
access the skipped channel, select Direct Tune and
enter the channel number.) A locked channel can
only be accessed by entering the Channel Guide and
then entering the system’s PIN.
Direct TuneEnter the desired satellite channel number using the
on-screen keypad.
Set GenreAllows you to choose from a list of genres. Once a
genre is chosen and you press SEEK, it only looks
for channels in that genre.
MemoAllows you to save a song title and artist to the
system. When the saved song is playing on any
satellite radio channel, the system alerts you with a
pop-up in the lower status bar. You can either tune
to the station or ignore the pop-up. When you are in
the Memo screen, the following options are available:
Refreshallows you to refresh the current artist and
title information.
Song Alertallows you to store the song information
displayed in the Title Field. When the stored song is
played in the future, an audio and visual notification
is initiated.
Artist Alertallows you to store the artist
information currently displayed in the Artist Field.
When that artist is played again, the system alerts
you with a pop-up.
Alert On/Offallows you to select Artists and Titles
that you would like the system to alert you to when
they are playing on other channels.
Note:SIRIUSdoes not support the Alert feature
on all channels. Ford Motor Company shall not be
responsible for Alert feature variation.
Show PresetsDisplay presets at the bottom of the screen.
374Navigation System (If Equipped)
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

SIRIUS troubleshooting tips
Radio Display Condition Possible Action
Acquiring Radio requires more than
two seconds to produce
audio for the selected
channel.None. This message
should disappear shortly.
Sat Fault/SIRIUS
system failureInternal module or
system failure present.If this message does not
clear shortly, or with an
ignition key cycle, your
receiver may have a
fault. See your
authorized dealer for
service.
Invalid Channel Channel no longer
available.Tune to another channel
or choose another
preset.
Unsubscribed
ChannelSubscription not
available for this channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the channel,
or tune to another
channel.
No Signal Loss of signal from the
SIRIUS satellite or
SIRIUS tower to the
vehicle antenna.The signal is currently
being blocked. When you
move into an open area,
the signal should return.
Updating Update of channel
programming in progress.None. The process may
take up to three minutes.
Call SIRIUS
1–888–539–7474Satellite service has been
deactivated by SIRIUS
Satellite Radio.Call SIRIUS at
1–888–539–7474 to
reactivate or resolve
subscription issues.
No Channels
AvailableAll the channels in the
selected category are
locked or skipped.Unlock or unskip the
channels using the
channel guide.
Subscription Updated SIRIUS has updated the
channels available for
your vehicle.None.
Navigation System (If Equipped)377
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

Troubleshooting
Symptoms Possible Cause Action
Focus error. System unable to play
reproduced disc.Contact your dealer.
Bad disc. Disc was inserted
upside down or the
system is unable to
read the information
on the disc.The system
automatically ejects
the disc.
Track error. The system is unable
to reproduce a corrupt
MP3 file.The system skips the
corrupted track.
Invalid disc detected. Dirty disc or
unsupported format.Wipe the disc with a
dry, soft cloth from
the center to the outer
edge of the disc.
Address not found or
Address range does
not exist. Show the
midpoint of the street?
(Pop-up window)The house number
entered is not
registered in the
database.Press NO and enter a
valid number for the
specified street, or
press YES to view the
middle point of the
street.
Navigation fault. A
system fault has been
detected that may
cause the navigation
to perform abnormally.
Please contact your
dealership. (Pop-up
window)System hardware or
software error.Contact your dealer.
Error. PINs did not
match. Please re-enter.
(Pop-up window)A different PIN was
entered to unlock the
system for valet mode.Press OK and try
entering PIN again. If
unable, contact your
dealer.
Invalid PIN. Please
Re-enter. (Pop-up
window)System does not
recognize PIN as valid.Press OK and enter
different PIN to lock
the system.
Navigation System (If Equipped)397
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)