2013 FORD C MAX service

Calendar
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressCalendar.You can view the current calendar by day, week or
month.
911 Assist® (If Equipped)
WARNING:Unless the 911 Assist setting is set on before a
crash, the system will not dial for help, which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
492MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
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Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps> 911 Assist, then selectOn.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
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In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator. Be prepared
to provide your name, phone number and location immediately, because
not all 911 systems are capable of receiving this information
electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) thrown from your vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
494MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Vehicle Health Report (If Equipped, U.S. Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems electronically monitored by your
vehicle and will not monitor or report the status of any other system,
(such as brake lining wear). Failure to perform scheduled maintenance
and regularly inspect your vehicle may result in vehicle damage and
serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report Privacy Notice.
Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering, you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to remind you automatically to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of a diagnostic report card. The Vehicle Health Report contains valuable
information, such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Items noted during vehicle inspections by your authorized dealer that
still need servicing.
MyFord Touch® (If Equipped)495
2013 C-Max Full Hybrid(34h)
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USA(fus)

Phone Settings
Press theSettingsicon >Settings>Phone,then select from
the following:
Phone
Bluetooth DevicesConnect, disconnect, add or delete a device,
as well as save it as a favorite.
BluetoothTurn Bluetooth on and off.
Do Not DisturbHave all calls go directly to your voice mail
and not ring inside your vehicle. With this
feature turned on, text message notifications
are also suppressed and do not ring inside
your vehicle.
911 AssistTurn on or turn off the 911 Assist feature.
See911 Assistin theSYNC applications
and servicessection.
Phone Ringer
Select the type of notification for phone calls -
ring tone, beep, text to speech, or have it be
silent.
Text Message
NotificationSelect the type of notification for text
messages - alert tone, beep, text to speech, or
have it be silent.
Internet Data
Connection
If compatible with your phone, you can adjust
your internet data connection. Select to make
your connection profile with the personal area
network or to turn off your connection. You can
also choose to adjust your settings or have the
system always connect, never connect when
roaming or query on connect. Press?for more
information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningHave the system alert you when in Roaming
mode.
504MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Help
Press theSettingsicon >Help,then select from the following:
Help
Where Am I?View your vehicle’s current location, if your
vehicle is equipped with navigation. If your
vehicle is not equipped with navigation,
nothing displays.
System InformationTouchscreen system serial number.
Your vehicle identification number (VIN).
Touchscreen system software version.
Navigation system version.
Map database version.
Sirius satellite radio electronic serial
number (ESN).
Gracenote® Database Information and Library
version.
Software LicensesView the licenses for any software and
applications installed on your system.
Driving RestrictionsCertain features are not accessible when your
vehicle is moving.
911 AssistTurn on and turn off the 911 Assist feature.
See911 Assistin theSYNC applications
and servicessection.
In Case of Emergency (ICE) Speed Dial
allows you to save up to two numbers as ICE
contacts for quick access if there is an
emergency. SelectEditto access your
phonebook and then select the desired
contacts. The numbers then appear as options
on this screen for the ICE 1 and ICE 2
buttons. The ICE contacts you select appear
at the end of the 911 Assist call process.
Voice Command ListView categorized lists of voice commands.
To access Help using the voice commands, press the voice button, then,
after the tone, say “Help”. The system provides allowable voice
commands for the current mode.
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During route guidance, you can press the talking bubble icon that
appears in the upper right navigation corner (green bar) if you want the
system to repeat route guidance information. When the system repeats
the last guidance instruction, it updates the distance to the next
guidance instruction, since it detects when the vehicle is moving.
Point of Interest (POI) Categories
Your system offers a variety of points of interest categories.
Main Categories
Food/Drink & Dining Automotive
Travel & Transportation Shopping
Financial Entertainment & Arts
Emergency Recreation & Sports
Community Government
Health & Medicine Domestic Services
Within these main categories, there are subcategories which contain
more listings:
Subcategories
Restaurant
Golf
Parking
Home & Garden
Personal Care Services
Automobile Dealership
Government Office
Public Transit
Education
To expand these listings, press the + in front of the point of interest
listing.
When programming a point of interest destination, the system allows you
to sort the resulting lists alphabetically, by distance or by cityseekr
listings (if available).
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cityseekr (If Available)
Note:cityseekr point of interest information is limited to approximately
154 cities (132 in the U.S., 13 in Canada and 9 in Mexico).
cityseekr, when available, is a service that
provides more information about certain
points of interest such as restaurants,
hotels and attractions.
When you have selected a point of
interest, the location and information
appear, such as address and phone
number. If cityseekr lists the point
of interest, more information is available, such as a brief description,
hotel check-in and checkout times or restaurant hours.
PressMore Informationfor a longer review, a list of services and
facilities, the average room or meal price as well as the website link.
This screen displays point of interest icons, such as:
Hotel
Coffeehouse
Food & Drink
Nightlife
Attraction
This icon appears when your selection exists in multiple
categories within the system.
MyFord Touch® (If Equipped)515
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
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