2013 DODGE DURANGO ident

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealer, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
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IF YOU NEED CONSUMER ASSISTANCE 669

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
670 IF YOU NEED CONSUMER ASSISTANCE

In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
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IF YOU NEED CONSUMER ASSISTANCE 671

Electronic Brake Control System...............486
Brake Assist System .....................488
Electronic Roll Mitigation (ERM) ..............489
Electronic Speed Control (Cruise Control) ........218
Electronic Stability Control (ESC) ..............490
Electronic Vehicle Information Center (EVIC) ......315
Emergency, In Case of Freeing Vehicle When Stuck ...............594
Hazard Warning Flasher ..................574
Jacking ............................. .576
Jump Starting ........................ .590
Tow Hooks .......................... .596
Emission Control System Maintenance ..........608
Engine Air Cleaner .......................... .614
Block Heater ......................... .446
Break-In Recommendations ................108
Compartment ........................ .605
Compartment Identification ...............605Cooling
............................. .625
Exhaust Gas Caution .....................48
Fails to Start ......................... .444
Flooded, Starting ...................... .444
Fuel Requirements ..................... .533
Jump Starting ........................ .590
Oil .................................611
Oil Filler Cap ........................ .613
Oil Selection ......................... .612
Overheating ......................... .574
Starting ............................. .440
Temperature Gauge .....................321
Engine Oil Viscosity ...................... .613
Engine Oil Viscosity Chart ...................613
Enhanced Accident Response Feature ............78
Entry System, Illuminated ....................23
Ethanol ............................... .534
Event Data Recorder ........................82
Exhaust Gas Caution ........................48
682 INDEX

Mini-Trip Computer...................... .338
Mirrors ............................... .120
Automatic Dimming ....................121
Electric Powered ...................... .122
Electric Remote ....................... .122
Exterior Folding ....................... .122
Heated ............................. .123
Outside ............................. .120
Rearview ........................... .120
Vanity .............................. .124
Mode Fuel Saver ........................... .336
Modifications/Alterations, Vehicle ...............9
Monitor, Tire Pressure System ................522
Mopar Parts ............................ .609
MTBE/ETBE ........................... .534
Multi-Function Control Lever .................200New Vehicle Break-In Period
.................108
Occupant Restraints ........................49
Occupant Restraints (Sedan) ..................71
Octane Rating, Gasoline (Fuel) ................533
Odometer .............................. .315
Trip ............................... .315
Oil Change Indicator ...................... .335
Oil Change Indicator, Reset ..................335
Oil, Engine ..............................611
Capacity ............................ .656
Change Interval ....................... .612
Dipstick .............................611
Disposal ............................ .613
Filter .............................. .614
Filter Disposal ........................ .613
Identification Logo ..................... .612
Materials Added to .....................613
Recommendation ...................... .612
688 INDEX

Universal Consumer Interface (UCI) Connector . . . .380
Universal Transmitter..................... .262
Unleaded Gasoline ....................... .533
Untwisting Procedure, Seat Belt ................58
Vanity Mirrors .......................... .124
Variance, Compass ....................... .341
Vehicle Identification Number (VIN) .............8
Vehicle Loading ......................... .505
Vehicle Modifications/Alterations ...............9
Vehicle Storage .......................... .433
Viscosity, Engine Oil ...................... .613
Voice Recognition System (VR) ................163
Warning Flasher, Hazard ....................574
Warning, Roll Over .........................5
Warnings and Cautions .......................8 Warranty Information
..................... .672
Washers, Windshield ...................... .210
Washing Vehicle ......................... .639
Wheel and Wheel Trim .....................640
Wheel and Wheel Trim Care .................640
Wind Buffeting ............................45
Window Fogging ........................ .432
Windows ................................42
Power ...............................42
Windshield Defroster .......................110
Windshield Washers ...................... .210
Fluid .............................. .621
Windshield Wiper Blades ....................619
Windshield Wipers ....................... .210
Wiper Blade Replacement ...................619
Wipers, Intermittent .......................211
Wipers, Rain Sensitive ..................... .213
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INDEX 695