2013 DACIA LODGY engine

Downloaded from www.Manualslib.com manuals search engine RENAULT NEW VEHICLE WARRANTY Terms & Conditions
INDIA
1 Warning: Your RENAULT vehicle is manufactured to meet the regulations and environmental requirements of the
country where such RENAULT vehicle is originally sold. In case you relocate it to another country, it may be very difficult to
make modifications to comply with the regulations and environmental requirements of that country and it may be difficult to
perform repair service in that country. Please note that a RENAULT vehicle relocated to another country is not covered by
the warranty.
2 The RENAULT New Vehicle Warranty
2.1 Duration of Manufacturer’s New Vehicle Warranty: Vehicles in the Renault range, delivered as new
from 1 May 2011 to the Customer by the authorized RENAULT DEALER, are warranted against any material, assembly
or manufacturing defects by the Manufacturer New Vehicle Warranty for a duration of 2 years or 50,000 kilometers
(whichever is earlier), starting from the delivery date shown in the Warranty and Maintenance Sheet issued to the
Customer upon delivery of the vehicle. Transfer of ownership does not alter the warranty period of a vehicle.
2.2 Geographical coverage:
2.2.1 This warranty covers any new vehicle sold within geographical boundaries of INDIA.
2.2.2 If the vehicle is to be driven and, more importantly, registered outside the geographical area defined above,
such vehicle will not be covered under the current warranty as stated he\
rein.
RENAULT NEW VEHICLE WARRANTY Terms & Conditions
INDIA
1 Warning: Your RENAULT vehicle is manufactured to meet the regulations and environmental requirements of the country
where such RENAULT vehicle is originally sold. In case you relocate it to another country, it may be very difficult to make
modifications to comply with the regulations and environmental requirements of that country and it may be difficult to perform
repair service in that country. Please note that a RENAULT vehicle relocated to another country is not covered by the
warranty.
2 The RENAULT New Vehicle Warranty:
2.1 Duration of Manufacturer’s New Vehicle Warranty: Vehicles in the Renault range, delivered as
new from 1 May 2011 to the Customer by the authorized RENAULT DEALER, are warranted against any material,
assembly or manufacturing defects by the Manufacturer New Vehicle Warranty for a duration of 2 years or 50,000
kilometers (whichever is earlier), starting from the delivery date shown in the Warranty and Maintenance Sheet issued
to the Customer upon delivery of the vehicle. Transfer of ownership does not alter the warranty period of a vehicle.

Downloaded from www.Manualslib.com manuals search engine 3 Field of application:
3.1 The Customer is covered for: free repair (parts, consumables and labour) of any material or assembly
defect duly found in the vehicle, at their own request, as well as any repairs on damage caused by this defect to other
vehicle parts. It is the RENAULT authorized workshop’s discretion to decide whether it is appropriate to repair or
replace the defective part, whilst keeping the Customer informed,
3.2 24/7 assistance services as defined in the “Renault Assistance” section under clause 6.
3.3 Original equipment battery: The warranty term for original equipment is for a period of 2 years or 50,000 KMs, whichever
is earlier, starting from date of delivery of vehicle. However, for a Pulse, Scala & Duster the warranty term shall be as
follows:
3.3.1 For a defective battery within the first 12 months from the delivery date, Renault will replace it free of charge; and
3.3.2 For a defective battery after 12 months but within 24 months from the delivery date, Renault will reimburse only
50% of the cost of new battery.
3.4 Original equipment tire: The warranty term for tire is covered by respective tire manufacturer, as per their warranty
terms and conditions. However, Renault dealers shall provide assistance for dealing with tire defects with respective
tire manufacturer.
4 The RENAULT New Vehicle Warranty does not cover and Renault India Private Limited
(RIPL) and / or RENAULT authorized workshop shall not be responsible for the following:
4.1 Normal maintenance services other than the three free services, including without limitation, cleaning and polishing,
minor adjustments, engine tuning, oil/fluid changes, filters replenishment, fastener retightening, wheel balancing,
wheel alignment and tyre rotation etc.
4.2 the indirect and remote consequences of any fault (loss of operation, duration of immobilization, etc.);
4.3 vehicle components which have undergone conversion work, and/or specification and design changes and the
consequences (deterioration, premature wear and tear, alterations, etc.) of the conversion work on other vehicle parts
or components, or on its specifications;
4.4 the costs incurred by the Customer for routine maintenance

Downloaded from www.Manualslib.com manuals search engine 4.5 replacement of parts due to wear and tear resulting from use of the vehicle or from its mileage including but not
limited to clutch, shocker absorbers, wiper blades, brake drum, brake disk, brake pads, brake shoe, lamp, plugs,
belts, linings, bulbs, fuses, parts made of rubber, etc.
4.6 damage or failure resulting due to the following causes:
4.6.1 poor vehicle maintenance, in particular if the instructions for the treatment, the frequency of maintenance
or care to be applied to the vehicle set out in the Maintenance Service Booklet and the Driver’s Handbook
have not been observed;
4.6.2 due to lack of use / operation of vehicle over prolonged period[s];
4.6.3 misuse, abuse, negligence, improper driving habits, theft etc. of the vehicle;
4.6.4 damage from stress, like use of vehicles in races, rallies or as taxis.
4.6.5 use of parts other than Renault Genuine Parts.
4.6.6 any device and/or accessories not supplied by RIPL.
4.6.7 modifications, alterations, tampering or improper repair.
4.6.8 parts used in applications of which they were not designed or not approved by RIPL.
4.6.9 slight irregularities not recognized as affecting quality or function of the vehicle or parts, such as slight noise
or vibrations, or items considered characteristic of the vehicle.
4.7 damage caused by the following external causes:
4.7.1 accidents, impacts, scratches, scoring, projection of gravel or solid bodies, hail, acts of vandalism;
4.7.2 failure to observe the Manufacturer recommendations;
4.7.3 deposits due to atmospheric pollution, plant-based deposits such as resin, animal-based deposits such as
bird droppings, chemical deposits;
4.7.4 transportation of the vehicle;
4.7.5 using an adulterated/ incorrect fuel;
4.7.6 fitting accessories not approved by the Manufacturer;
4.7.7 fitting accessories approved by the Manufacturer, but installed without observing the recommendations
defined by the Manufacturer;

Downloaded from www.Manualslib.com manuals search engine 4.7.8 damage due to airborne fallout, industrial fall out, acid rain, hail and wind storms, or other force majeure
events like lightning, fire, floods, earthquakes, war, riots, attacks etc.;
4.7.9 damage caused due to hydro-static lock.
4.7.10 Paint scratches, dents or similar paint or body damage.
4.8 Incidental or consequential damages, including without limitation, loss \
of time, inconvenience, loss of use of vehicle
or commercial loss.
5 How does the RENAULT New Vehicle Warranty work?
5.1 To be eligible for the RENAULT New Vehicle Warranty, the Customer must:
5.1.1 check that the Warranty and Services Booklet does contain the delivery date of the vehicle - their warranty
entitlement is dependent on this;
5.1.2 contact any member of the RENAULT authorized workshop – only such members have authorization for
operations of this sort;
5.1.3 show the duly completed Warranty and Maintenance Sheet , as proof of entitlement to the warranty and that
the maintenance operations recommended by the Manufacturer have been carried out;
5.1.4 have the defect covered by the RENAULT New Vehicle Warranty confirmed as soon as possible, by a
Renault authorized workshop in writing. If the vehicle is unroadworthy, the Customer must contact the
nearest RENAULT authorized workshop member or Renault Assistance.
5.2 The RENAULT New Vehicle Warranty does not apply, and RIPL and RENAULT
authorized workshop members are exempt from all liabilities, if:
5.2.1 the vehicle has been driven under conditions not in accordance with those stated in the Driver’s Handbook,
the Warranty and Maintenance Sheet (example: vehicle overloaded
or taking part in any type of sports
competition, etc.);

Downloaded from www.Manualslib.com manuals search engine 5.2.2 the defect observed is due to the Customer having had the vehicle repaired or serviced in a workshop outside
the RENAULT authorized network and not observing the manufacturer’s recommendations on the subject.
5.3 By way of consideration for the parts supplied by RIPL under the RENAULT New Vehicle Warranty, parts replaced
under this warranty legally become the property of RIPL.
5.4 All operations, parts and labour, carried out under the RENAULT New Vehicle Warranty are guaranteed until the new
vehicle warranty expires.
5.5 Transferring ownership of the vehicle does not alter the application conditions of the RENAULT New Vehicle Warranty.
6 RENAULT Assistance
6.1 Renault Assistance: Renault Assistance is a special assistance program provided by RIPL to the
Customers, who have purchased Renault vehicles.
6.2 Eligible parties: The Customer, or the authorised driver, and all passengers accompanying this driver (limited in
number to the number of vehicle seats stated on the certificate of vehicle registration) will be eligible for assistance
under the conditions defined below.
6.3 Intervening cause: The vehicle is immobilized by a breakdown resulting from an unforeseen mechanical,
electrical or electronic fault, covered by the Manufacturer’s New Vehicle Warranty.
6.4 Assistance service provider
6.4.1 The Assistance services are exclusively provided by Renault Assistance.
6.4.2 RIPL, Renault Dealers and Renault authorized workshops shall not be liable to reimburse the Customer
for the expenses/ cost of repair or replacement of any parts or any labor charges or any other expenses
incidental or ancillary thereto, if the Customer does not avail the services of Renault Assistance as detailed
herein.
6.4.3 Before calling Renault Assistance, the Customer should make a note of the following information so that the
breakdown can be dealt with as efficiently as possible:

Downloaded from www.Manualslib.com manuals search engine 6.4.3.1 Precise location of the breakdown: road and number, motorway and milepost, visible
landmarks, etc.
6.4.3.2 Vehicle identification: identification number (refer to sticker located on rear left side door quarter
glass.) stated in the Warranty and Maintenance Sheet, vehicle registration number, engine type.
6.4.3.3 Telephone number on which the Customer can be reached.
6.4.4 On receiving the call from the Customer, and depending on the circumstances,
Renault Assistance shall arrange and cover the costs of the services defined
below:
6.4.4.1 The Customer will not be liable to pay any costs in advance, excluding any costs for connecting
journeys and, taking into account current regulations, any towing costs in the event that the vehicle is
towed on a motorway or similar highway. In this case, the Customer must advise Renault Assistance
as soon as they exit the motorway or similar highway.
6.5 WARNING: Renault Assistance will not be liable for any costs accrued by the Customer without prior written
consent from Renault.
6.6 Roadside repair: Where possible, Renault Assistance shall repair the vehicle at the roadside as soon as
possible. If the vehicle cannot be repaired at the roadside and the vehicle must be towed, the driver and their
passengers, as defined in the “Eligible parties” section, will be eligible for the following services:
6.6.1 Towing: The vehicle will be towed to the nearest RENAULT authorized workshop, or failing that, to the
nearest garage where the repair can be carried out.
6.6.2 Cab Assistance: If customer vehicle is recovered to a dealer by Renault Assistance, the driver and
passengers will be provided with one free cab ride, only up to 50 Kms., from the breakdown location, to facilitate
them to continue their onward journey. Cost of travel beyond 50 Kms., from the breakdown location, and for any
other expenses incurred by the Customer, shall be paid by the Customer and RIPL shall not be responsible or
liable for it.

Downloaded from www.Manualslib.com manuals search engine 6.7 Renault assistance will be available in India except the following geographical
areas:
Arunachal Pradesh, Meghalaya, Manipur, Mizoram, Nagaland, Sikkim, Tripura, J&K, Andaman & Nicobar
Islands and Lakshadweep.
7 The RENAULT Anticorrosion Warranty
7.1 Duration of the Anticorrosion Warranty: This warranty will apply from the delivery date given on the
Warranty and Maintenance Sheet for a period of 2 years or 50,000 KMs (whichever is earlier), for PULSE, SCALA &
DUSTER and 5 years or 100,000 KMs (whichever is earlier), for KOLEOS & FLUENCE.
7.2 Geographical coverage: The geographical coverage of the Anticorrosion Warranty is identical to that for the
RENAULT New Vehicle Warranty.
7.3 Anticorrosion Warranty field of application
7.3.1 In addition to the RENAULT New Vehicle Warranty, RENAULT guarantees the bodywork and sub frame of all
RENAULT vehicles in the Schedule I from perforation from the interior, due to steel panel corrosion caused
by a manufacturing, material or protective product application defect.
7.3.2 This guarantee covers the repair or replacement of components with perforated steel panel work due to a
manufacturing, material or protective product application defect, acknowledged by the Manufacturer .
7.3.3 It is RENAULT workshop’s discretion to decide whether it is appropriate to repair or replace these components,
and to inform the Customer.
7.4 The Renault Anticorrosion Warranty does not cover:
7.4.1 any damage which is not covered by the RENAULT New Vehicle Warranty, as defined at the start of this
booklet;
7.4.2 mechanical components which are not an integral part of the bodywork or sub-frame (wheel rims, exhaust
system, etc.).

Downloaded from www.Manualslib.com manuals search engine 7.5 Anticorrosion Warranty conditions of application
7.5.1 To obtain the Anticorrosion Warranty, the Customer must contact any member of the RENAULT authorized
workshop network - only such members have authorization for operations of this sort.
7.5.2 The Customer shall show the duly completed (delivery date and validation of anticorrosion test coupons) the
Warranty and Maintenance Sheet as proof of their warranty entitlement.
7.5.3 Application of the RENAULT Anticorrosion Warranty is subject to the anticorrosion tests on the bodywork and
sub-frame. Customer shall ensure that these tests are conducted at the mileage intervals stated in the Warranty
and Maintenance Sheet, and at least once every two years. Scheduled maintenance services in the RENAULT
authorized workshop network incorporate these tests.
7.5.4 If the Customer requests to have the anticorrosion test conducted independently of the scheduled maintenance
service, the same will be carried out at extra cost to the Customer.
7.5.5 During these tests the Customer shall make sure that the professional carrying out the operation correctly
completes the bodywork and sub frame test coupon, in order to validate the continuation of the Anticorrosion
Warranty.
7.5.6 Repairs on any deterioration must be made as soon as possible.
7.5.7 The application of the RENAULT Anticorrosion Warranty is also subject to bodywork and sub-frame repairs
being carried out in accordance with RENAULT recommendations.
7.5.8 The repair or replacement of components under the conditions described in the “field of application” paragraph
shall take into account the general condition of the vehicle with regard to its age, mileage and maintenance
level.
7.5.9 Parts replaced under the Anticorrosion Warranty legally become the property of RENAULT.
7.5.10 Repairs and components fitted under the Anticorrosion Warranty are guaranteed until the end of the term of the
original Anticorrosion Warranty.
7.5.11 Transferring ownership of the vehicle does not alter the application conditions of the Anticorrosion Warranty.