2013 CHRYSLER 300 SRT ESP

TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply to your new
vehicle. It explains exactly what’s covered, how long each warranty lasts, and what you must do to
keep the warranties in force. Please read the warranties and other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, “Chrysler Retailer” means any authorized retailer who sells and services
Chrysler, Jeepor Dodge vehicles.
“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.
“Chrysler parts” mean Mopar or Autopar™ brand parts designed for Chrysler,
Jeep or Dodge vehicles by Chrysler Group LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned subsidiary of
Chrysler Group LLC. Jeep is a registered trademark of Chrysler Group LLC used under licence by
Chrysler Canada Inc. Mopar is a registered trademark of Chrysler Group LLC. Autopar is a trademark of
Chrysler Canada Inc.
CONTENTS
Privacy Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your rights and responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About your warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3/60 Basic Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Emission Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
How to get service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other things you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Arbitration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3/60 Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optional Service Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1

WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by Chrysler Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limitedwarranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or consequential damages
resulting from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual, is essential to trouble-free operation.
We strongly recommend that you return to your selling retailer for all service, both during and after
the warranty periods. Chrysler Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
Chrysler Canada Retailers have unique diagnostic computers and electronic and mechanical tools,
specially designed to service our cars and trucks, and we provide special technical training so their
technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler Retailer. We recommend that you return to
your selling retailer for this service; however, you may request warranty service for your vehicle from
any Chrysler Retailer. See “How to Get Service” on page 7.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the Chrysler Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized Chrysler
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’s “warranty
start date.” The “warranty start date” is the date when the vehicle was originally delivered or first
used, whichever date occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed Chrysler parts and equipment (that is,
Chrysler parts or equipment installed by Chrysler or by the selling retailer before the vehicle was
delivered to the first owner), if the repairs were necessary because of a defect in material or
workmanship. Covered repairs will be done without charge, using new or remanufactured Chrysler
parts (see page 8).3

RESTRICTED WARRANTY
Chrysler Canada may restrict the warranty on your vehicle if the vehicle is not properly maintained,
or if it is abused or neglected and the abuse or neglect interferes with the proper functioning of the
vehicle. If the warranty is restricted, coverage may be denied or subject to approval by Chrysler
Canada before repairs are performed.
HOW TO GET SERVICE
IN CANADA:
Warranty service must be done by an authorized Chrysler Retailer. If you move or are travelling in
Canada, warranty service may be requested from any authorized Chrysler Retailer, but preferably one
who sells the same Chrysler brand vehicle as yours.
IN THE UNITED STATES(INCLUDING U.S.POSSESSIONS AND TERRITORIES)AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and your vehicle remains registered
in Canada, your Chrysler Canada Warranty will still apply. Service may be requested at any
authorized Chrysler Retailer.
IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA:
If you are travelling temporarily outside of North America, and your vehicle remains registered in
Canada, you should take your vehicle to an authorized Chrysler Retailer. If the authorized retailer
charges you for repairs which you feel should be covered under your warranty, please get a detailed
receipt for the work done. When your vehicle returns to Canada, contact the Chrysler Canada
Customer Assistance Centre (page 8) for reimbursement consideration. Reimbursement will not be
considered if the vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs department of the destination
country before you move. Vehicle importation rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact the Chrysler Motors Customer
Assistance office at 1-800-992-1997 to obtain the necessary documentation to register your vehicle
and to determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for warranty coverage of any kind. (Vehicles registered
to Canadian Government officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
Chrysler Canada has a service contract specially designed for most new vehicles, to cover repair costs
beyond your vehicle’s warranty. Protection is available for almost every operating part of your
vehicle, and at reasonable cost.
Chrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a genuineChrysler Service Contract. We are notresponsible for other companies’ contracts. See
page 11 for details on available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items are normally found and
corrected during new vehicle inspection. For your protection, if you find any such defect or damage,
you should tell your selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
7

ARBITRATION
If you are still not satisfied after following the three steps on the previous page, you have yet another option.
Chrysler Canada participates in an arbitration program administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP will advise you about how your complaint may be reviewed
and resolved by an independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. Chrysler Canada’s participation in
CAMVAP makes a valuable contribution to our achievement of that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final, as the award is binding on both you and ChryslerCanada.
CAMVAP has been implemented in all provinces and territories. For more information, you can call
CAMVAP directly or call our Customer Assistance Centre. Please provide your Vehicle Identification
Number (VIN).CAMVAP
1-800-207-0685
ROADSIDE ASSISTANCE
3/60 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2013 vehicles which
have a 3-year or 60,000-kilometre Basic Warranty. Vehicles placed in taxi, limousine, postal or
ambulance service and all SRT vehicles are covered for roadside assistance for 3 years or
60,000 kilometres only (whichever occurs first). Roadside Assistance service will be provided to the
owner or driver of an eligible vehicle.  NEED A TOW? If your vehicle cannot be driven because of a mechanical breakdown, it will be
towed to the nearest authorized Chrysler Canada Retailer which services your brand of vehicle (or to
the Chrysler Canada Retailer of your choice, provided it is within a 35-kilometre distance of the point
of breakdown).  STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a public roadway and appears
to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your
vehicle is unable to proceed under its own power and a tow is required once the winch is performed,
you will be responsible for paying the service facility for the winch and the tow.  DEAD BATTERY? If your battery is dead, jump-start assistance will be dispatched to your
location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest Chrysler
Retailer (or to the Chrysler Retailer of your choice provided it is within a 35-kilometre distance of
the point of breakdown).  LOCKED OUT? If your keys are locked in your vehicle or your locks are frozen, help will be sent
to your location. (Service is limited to providing access to the seating area only and does not include
the cost of replacing keys.)  FLAT TIRE? If you have a flat tire, the service facility will remove it and install your spare tire.
The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. OUT OF FUEL ? If your vehicle runs out of fuel, a small amount of gasoline will be delivered to
your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the cost of fuel purchased will be your
responsibility.
Please read “About Roadside Assistance” (page 10) because there are some limitations that may
affect the service available to you.
9

TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call this toll-free number
anytime, from any location in Canada or the United States: 1-800-363-4869 (this number does not
ring at Chrysler Canada). Please identify yourself as a Chrysler vehicle owner and be ready toprovide: Your Vehicle Identification Number
Your licence plate number
Your odometer reading (kilometres)
The location of your vehicle and the phone number where you can be reached
Type of service needed (tow, flat tire, battery boost, etc.)
Note: In severe weather, some delays may be expected.
 You will have to personally authorize the service provided by the tow company
 If your vehicle is towed to a retailer, you are responsible for contacting the retailer to
authorize the service.
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 3 years or 60,000 kilometres,if
applicable, whichever occurs first. If you call the toll-free number for assistance after the Program
expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance program.* For warranted
emission system repairs after the program expires, towing (only) will be provided on a reimbursement
basis. Call the toll-free number and service will be dispatched, but you will have to pay for the tow.
For reimbursement consideration, see your authorized retailer for further details.
*See page 4.
ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent
with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United States and is limited to plated
and insured vehicles that use public roadways.
Service will not be provided free if you have driven into an area that is inaccessible to the service
vehicle or is not a regularly travelled and maintained public road (such as beaches, recreational areas,
construction sites, open fields, private and seasonal roads). Cross-country, logging, autocross and any
other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance of the problem is within
the control of the driver or owner), or towing from one retailer to another, or service if the driver
appears to be under the influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage. Parts, repairs, or labour
covered under a vehicle warranty will be provided by your Chrysler Canada Retailer.
The program does not pay for towing required because of an accident. For example, if a vehicle is
winched from a ditch or snowbank and is then determined to need a tow because of damage suffered
when it left the road, the tow will not be covered.
The program does not cover any “incidental or consequential damages” connected with the failure of
your vehicle or providing services to you. Such damages include lost time, inconvenience, loss of use
of your vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or commercial property,
loss of revenue, etc.
All service providers are independent contractors and are not employees or agents of Chrysler
Canada. Any loss or damage to your vehicle or personal property resulting from providing roadside
service is the responsibility of the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to your own insurance company
within 24 hours and before any repairs are performed.
10

WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the
original in-service date of the vehicle) and from zero metrage. Substitute transportation coverage
begins on the date the contract is purchased, subject to acceptance by Chrysler Canada. Plan
expiration is specified in your plan provision.
ELIGIBLE VEHICLES
Chrysler Canada vehicles which have 4/80 Basic Powertrain Warranty and are less than three years
in service, and have accumulated less than 80,000 kilometres, are eligible for service contracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance write-off; vehicles not
registered in Canada; vehicles placed in taxi, limousine or delivery services; vehicles used to plow
snow or used in postal or dump truck services; vehicles used off-road; cab and chassis trucks; vehicles
altered or converted from specified original Chrysler equipment; vehicles used in emergency services
(police, ambulance, towing); and motor homes are not eligible for a Chrysler Canada ServiceContract.
Vehicles used in any competition event, pulling a trailer that exceeds the rated capacity of the vehicle,
or failing to adhere to the requirements for vehicles used to pull a trailer as outlined in the Owner’s
Manual are not eligible.
PERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by Chrysler, as submitted by your selling retailer,
you will be mailed a personalized welcome letter confirming your entitlement to the benefits of the
contract you purchased, a member’s card and the Terms and Conditions outline. This will identify you
and your vehicle to any Chrysler Retailer in Canada, or the United States, as being eligible for plan
services for the period of the terms selected. The member’s card is to be presented to the retailer when
requesting plan services.
OWNER’S RESPONSIBILITY
The owner’s responsibility is to properly operate, care for and maintain the vehicle as prescribed in
the Owner’s Manual supplied by Chrysler with each new vehicle and herein.
PLAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan. In the event that you cannot return
to the selling retailer for service, you may request plan service from any Chrysler Retailer in the
United States or Canada. If you are unable to obtain plan service from an authorized retailer, you can
call the toll-free number to receive service instructions.
Chrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a
genuine Chrysler Service Contract. We are not responsible for other companies’ contracts.13

À NOS CLIENTS :
Ce livret énumère les garanties limitées et les contrats de service optionnels qui protègent votre
véhicule neuf. On y explique précisément ce qui est couvert, la durée de chaque garantie et ce qu’il
faut faire pour que lesdites garanties demeurent en vigueur. Veuillez lire les garanties, ainsi que les
détails et les renseignements utiles se trouvant dans ce livret.
VEUILLEZ CONSERVER CE LIVRET DANS LE VÉHICULE.
Dans ce livret, le terme « concessionnaire Chrysler » désigne tout concessionnaire autorisé qui vend
et fait l’entretien et la réparation des véhicules Chrysler, Jeep
MDou Dodge.
« Chrysler » et « Chrysler Canada » désignent Chrysler Canada Inc.
Les « pièces Chrysler » comprennent les pièces de marque Mopar
MDou AutoparMCconçues par
Chrysler Group LLC pour les véhicules Chrysler, Jeep
MDet Dodge.
Chrysler et Dodge sont des marques de commerce déposées de Chrysler Canada Inc., une filiale en propriété
exclusive de Chrysler Group LLC. Jeep est une marque de commerce déposée de Chrysler Group LLC, utilisée sous
licence par Chrysler Canada Inc. Mopar est une marque de commerce déposée de Chrysler Group LLC. Autopar est
une marque de commerce de Chrysler Canada Inc.
TABLE DES MATIÈRES
Politique de protection des renseignements personnels en ligne . . . . . . . . . . . 2
Renseignements sur les garanties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Vos droits et responsabilités . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Renseignements sur les garanties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Garantie de base 3/60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Garantie anticorrosion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Garanties à l’égard du système antipollution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Exclusions des garanties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Services en vertu de la garantie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Autres points d’intérêt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Service à la clientèle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programme d’arbitrage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Programme d’assistance routière 3/60 . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Contrats de service optionnels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1

Énoncé de confidentialité
Nous attachons une grande importance à la confidentialité de vos renseignements personnels. Cette
brève déclaration résume certains aspects de notre politique en matière de confidentialité. Pour
consulter l’énoncé complet de politique en matière de confidentialité de Chrysler Canada Inc.
(« CCI »), visitez notre site web au www.chryslercanada.ca/privacy/fr/
CCI prend la confidentialité au sérieux. Nous recueillons des renseignements personnels afin de
mieux servir nos clients, pour des raisons de sûreté, de sécurité et de réglementation, et pour offrir à
nos clients et clients potentiels de l’information sur nos produits et services. Nous avons à cœur
d’établir une relation durable avec nos clients. Par conséquent, il est possible que nous conservions
les renseignements personnels que vous nous fournissez, à moins d’avis contraire de votre part. Ces
renseignements ne seront divulgués qu’à CCI, à ses sociétés affiliées, à ses fournisseurs, ainsi qu’à
toute organisation faisant l’acquisition de notre société, en tout ou en partie, à condition que les parties
concernées acceptent de se conformer à notre politique en matière de confidentialité ou vous fassent
part de toute modification importante à cet égard. Si vous exprimez votre intérêt quant à l’évaluation
ou l’achat de nos produits et/ou services, les renseignements fournis à cette fin pourront être partagés
avec un concessionnaire spécifique et/ou nos services financiers. Si vous ne désirez pas recevoir
d’information à caractère commercial de CCI, veuillez faire parvenir un courriel en ce sens à notre
directeur des renseignements personnels à [email protected].
En fournissant des renseignements personnels à CCI, nous tenons pour acquis que vous consentez à
leur utilisation et à leur divulgation par CCI aux fins décrites dans la présente déclaration.
CCI recueille, utilise et peut divulguer à certains tiers mentionnés dans cette déclaration : des
renseignements de base à votre sujet, des renseignements sur votre achat et l’utilisation de nos
produits, vos opinions et expériences à l’égard de nos produits et services. Notre objectif est de vous
aider à effectuer vos achats et de vous offrir un excellent service, de mettre au point de meilleurs
produits, de mieux répondre aux exigences réglementaires, et de vous offrir certains avantages ainsi
que des renseignements sur nos produits.
En règle générale, CCI ne communiquera pas vos renseignements personnels à des tiers. .Cependant,
certaines exceptions s’appliquent :
1. De temps à autre, nous faisons appel à des tiers pour certains services tels que le service à laclientèle. Bien que ces tiers aient accès à vos renseignements personnels, ils sont tenus de respecter
la politique en matière de confidentialité de CCI et ne peuvent utiliser ou conserver les
renseignements vous concernant pour leurs propres besoins.
2. Si l’anonymat des renseignements relatifs à vos services est assuré de façon à ce que le consommateur ne soit plus identifiable, il ne s’agit plus de renseignements personnels. Nous
pouvons divulguer tout renseignement anonyme au moment de notre choix.
3. Si CCI est, en tout ou en partie, acquise par une autre société, vos renseignements personnels seront transférés à la nouvelle société avec le reste des actifs, à condition que ladite société accepte de se
soumettre à la politique relative à la confidentialité établie par CCI ou de vous aviser sur-le-champ
des modifications proposées à cette politique et de vous permettre de demander que vos
renseignements personnels soient retirés de ses dossiers.
4. CCI communiquera vos renseignements personnels sans votre consentement si la loi l’exige ou dans les limites permises par la Loi sur la protection des renseignements personnels et les
documents électroniques du Canada ou par la loi provinciale, selon le cas.
À l’avenir, il est possible que nous soyons appelés à apporter des changements à notre politique en
matière de confidentialité. Si nous pensons raisonnablement que de tels changements permettront à
CCI de tirer le meilleur parti de l’utilisation ou de la divulgation de vos renseignements personnels,
nous aviserons tous nos clients actifs, comme par exemple nos clients ayant soumis et mis à jour leur
profil personnel, de tels changements. Ces clients auront alors la possibilité de ne plus accepter que
leurs renseignements personnels soient recueillis, utilisés ou divulgués par CCI.
2