2013 CHEVROLET EXPRESS PASSANGER mileage

Black plate (20,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
1-20 In Brief
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate, use
cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Assistance
Program
U.S.: 1-800-243-8872
TTY Users (U.S. Only):
1-888-889-2438
Canada: 1-800-268-6800
Mexico: 01-800-466-0800
As the owner of a new Chevrolet,
you are automatically enrolled in the
Roadside Assistance program.
SeeRoadside Assistance Program
(Mexico) on page 13‑7 orRoadside
Assistance Program (U.S. and
Canada) on page 13‑11. Roadside Assistance and OnStar
(U.S. and Canada)
If the vehicle has an active OnStar
subscription, contact OnStar and the
vehicle’s current GPS location will
be sent to an OnStar advisor to
assess the situation, contact
Roadside Assistance, and relay the
exact location to send help.OnStar®
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services. See
OnStar Overview on
page 14‑1.

Black plate (10,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
5-10 Instruments and Controls
If the vehicle has a diesel engine,
see the Duramax diesel supplement
for more information.
Speedometer
The speedometer shows the
vehicle's speed in either kilometers
per hour (km/h) or miles per
hour (mph).
Odometer
The odometer shows how far the
vehicle has been driven, in either
kilometers or miles.
This vehicle has a tamper‐resistant
odometer. The digital odometer will
read 999,999 if it is turned back.
If the vehicle needs a new odometer
installed, it must be set to the
mileage total of the old odometer.
If that is not possible, then it must
be set at zero and a label must be
put on the driver door to show the
old mileage reading when the new
odometer was installed.
Trip Odometer
The trip odometer can show how far
the vehicle has been driven since
the trip odometer was last set
to zero.
Press the
3on the Driver
Information Center (DIC) switch to
display the trip odometer and the
regular odometer information.
See Driver Information Center (DIC)
on page 5‑24 for more information
on resetting the trip odometer.
To display the odometer reading
with the ignition off, press the
3
on the Driver Information
Center (DIC) switch.
Fuel Gauge
Metric
English

Black plate (26,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
5-26 Instruments and Controls
Trip/Fuel Menu Items
3(Trip/Fuel):Press this button
to scroll through the following menu
items:
Odometer
Press
3until XX km (mi)
displays. This display shows the
distance the vehicle has been
driven in either kilometers (km) or
miles (mi).
Trip Odometers
Press
3until A or B displays.
This display shows the current
distance traveled in either
kilometers (km) or miles (mi) since
the last reset for each trip odometer.
Both trip odometers can be used at
the same time.
Each trip odometer can be reset to
zero separately by pressing
Vwhile
the desired trip odometer is
displayed. The trip odometer has a feature
called the retro-active reset. This
can be used to set the trip odometer
to the number of kilometers (miles)
driven since the ignition was last
turned on. This can be used if the
trip odometer is not reset at the
beginning of the trip.
To use the retro-active reset feature,
press and hold
Vfor at least
four seconds. The trip odometer
will display the number of
kilometers (km) or miles (mi) driven
since the ignition was last turned on
and the vehicle was moving. Once
the vehicle begins moving, the trip
odometer will accumulate mileage.
For example, if the vehicle was
driven 8 km (5 miles) before it is
started again, and then the
retro-active reset feature is
activated, the display will show 8 km
(5 miles). As the vehicle begins
moving, the display will then
increase to 8.1 km (5.1 miles),
8.2 km (5.2 miles), etc. If the retro-active reset feature is
activated after the vehicle is started,
but before it begins moving, the
display will show the number of
kilometers (km) or miles (mi) that
were driven during the last ignition
cycle.
Fuel Range
Press3until FUEL RANGE
displays. This display shows the
approximate number of remaining
kilometers (km) or miles (mi) the
vehicle can be driven without
refueling. The display will show
LOW if the fuel level is low.
The fuel range estimate is based on
an average of the fuel economy
over recent driving history and the
amount of fuel remaining in the fuel
tank. This estimate will change if
driving conditions change. For
example, if driving in traffic and
making frequent stops, this display
may read one number, but if the
vehicle is driven on a freeway, the
number may change even though
the same amount of fuel is in the

Black plate (4,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
10-4 Vehicle Care
Vehicle Checks
Doing Your Own
Service Work
{WARNING
It can be dangerous to work on
your vehicle if you do not have
the proper knowledge, service
manual, tools, or parts. Always
follow owner manual procedures
and consult the service manual
for your vehicle before doing any
service work.
If doing some of your own service
work, use the proper service
manual. It tells you much more
about how to service the vehicle
than this manual can. To order the
proper service manual, see Service
Publications Ordering Information
on page 13‑16. This vehicle has an airbag system.
Before attempting to do your own
service work, see
Servicing the
Airbag-Equipped Vehicle on
page 3‑31.
Keep a record with all parts receipts
and list the mileage and the date of
any service work performed. See
Maintenance Records on
page 11‑15.
Notice: Even small amounts of
contamination can cause damage
to vehicle systems. Do not allow
contaminants to contact the
fluids, reservoir caps,
or dipsticks.
Hood
To open the hood:
1. Pull the handle with this symbol on it. It is in front of the driver
side door frame near the floor.

Black plate (9,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
Vehicle Care 10-9
Notice:Failure to use the
recommended engine oil or
equivalent can result in engine
damage not covered by the
vehicle warranty. Check with your
dealer or service provider on
whether the oil is approved to the
dexos1 specification.
Viscosity Grade
SAE 5W-30 is the best viscosity
grade for the vehicle. Do not use
other viscosity grade oils such as
SAE 10W-30, 10W-40, or 20W-50.
Cold Temperature Operation: In an
area of extreme cold, where the
temperature falls below −29°C
(−20°F), an SAE 0W-30 oil may be
used. An oil of this viscosity grade
will provide easier cold starting for
the engine at extremely low
temperatures. When selecting an oil of the appropriate viscosity grade,
always select an oil of the correct
specification. See
“Specification”
earlier in this section for more
information.Engine Oil Additives/Engine
Oil Flushes
Do not add anything to the oil. The
recommended oils with the dexos
specification and displaying the
dexos certification mark are all that
is needed for good performance and
engine protection.
Engine oil system flushes are not
recommended and could cause
engine damage not covered by the
vehicle warranty.
What to Do with Used Oil
Used engine oil contains certain
elements that can be unhealthy for
your skin and could even cause
cancer. Do not let used oil stay on
your skin for very long. Clean your
skin and nails with soap and water,
or a good hand cleaner. Wash or
properly dispose of clothing or rags containing used engine oil. See the
manufacturer's warnings about the
use and disposal of oil products.
Used oil can be a threat to the
environment. If you change your
own oil, be sure to drain all the oil
from the filter before disposal. Never
dispose of oil by putting it in the
trash or pouring it on the ground,
into sewers, or into streams or
bodies of water. Recycle it by taking
it to a place that collects used oil.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on a combination of factors which
include engine revolutions, engine
temperature, and miles driven.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably. For
the oil life system to work properly,
the system must be reset every time
the oil is changed.

Black plate (2,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
13-2 Customer Information
Customer Information
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by yourdealer sales or service departments.
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5 or
Customer Assistance Offices
(Mexico) on page 13‑5.

Black plate (3,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
Customer Information 13-3
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager. STEP TWO:
If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S.
Owners: Both General Motors and
your dealer are committed to
making sure you are completely
satisfied with your new vehicle.
However, if you continue to remain
unsatisfied after following the
procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
®
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within

Black plate (4,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
13-4 Customer Information
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE
—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).