Black plate (2,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
2-2 Keys, Doors, and Windows
The key is used for the ignition and
all door locks.
The key has a bar-coded key tag
that the dealer or qualified locksmith
can use to make new keys. Store
this information in a safe place, not
in the vehicle.
See your dealer if a replacement
key or additional key is needed.If the vehicle has an ignition and it
becomes difficult to turn the key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
With an active OnStar subscription,
an OnStar Advisor may remotely
unlock the vehicle. See
OnStar
Overview on page 14‑1.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement on
page 13‑20 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
If there is a decrease in the RKE
operating range:
.Check the distance. The
transmitter may be too far from
the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
If equipped, the Remote Keyless
Entry (RKE) transmitter functions
work up to 60 m (195 ft) away from
the vehicle.
There are other conditions which
can affect the performance of the
transmitter. See Remote Keyless
Entry (RKE) System on page 2‑2.
Black plate (6,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
6-6 Lighting
The dome lamp override sets the
dome lamps to remain off or come
on automatically when a door is
opened.
EDOME OFF:Press this button
in and the dome lamps remain off
when a door is opened. Press the
button again to return it to the
extended position so that the dome
lamps come on when a door is
opened.
Reading Lamps
For vehicles with reading lamps,
press the button next to each lamp
to turn it on or off.
The vehicle may also have reading
lamps in other locations. The lamps
cannot be adjusted.
Lighting Features
Entry/Exit Lighting
The vehicle has an illuminated
entry/exit feature.
The dome lamps come on if the
E
DOME OFF button is in the
extended position, when a door is
opened, or the key is removed from
the ignition.
Battery Load
Management
The vehicle may have Electric
Power Management (EPM) that
estimates the battery's temperature
and state of charge. It then adjusts
the voltage for best performance
and extended life of the battery.
When the battery's state of charge
is low, the voltage is raised slightly
to quickly bring the charge back up.
When the state of charge is high,
the voltage is lowered slightly to
prevent overcharging. If the vehicle
Black plate (7,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
Vehicle Care 10-7
1.Battery on page 10‑27.
2. Radiator Pressure Cap. See Cooling System on page 10‑16.
3. Coolant Recovery Tank. See Cooling System on page 10‑16.
4. Automatic Transmission Fluid Dipstick. See “Checking the
Fluid Level” underAutomatic
Transmission Fluid (4-Speed
Transmission) on page 10‑10 or
Automatic Transmission Fluid
(6-Speed Transmission) on
page 10‑12.
5. Engine Oil Fill Cap. See “When
to Add Engine Oil” underEngine
Oil on page 10‑7.
6. Engine Oil Dipstick. See “Checking Engine Oil” under
Engine Oil on page 10‑7.
7. Engine Air Cleaner/Filter on
page 10‑15.
8. Power Steering Fluid Reservoir. See Power Steering Fluid on
page 10‑23. 9. Brake Master Cylinder
Reservoir. See Brake Fluid on
page 10‑25.
10. Windshield Washer Fluid Reservoir. See “Adding Washer
Fluid” under Washer Fluid on
page 10‑23.
Engine Oil
For diesel engine vehicles, see
“Engine Oil” in the Duramax diesel
supplement.
To ensure proper engine
performance and long life, careful
attention must be paid to engine oil.
Following these simple, but
important steps will help protect
your investment:
.Always use engine oil approved
to the proper specification and of
the proper viscosity grade. See
“Selecting the Right Engine Oil”
in this section.
.Check the engine oil level
regularly and maintain the
proper oil level. See “Checking
Engine Oil” and“When to Add
Engine Oil” in this section.
.Change the engine oil at the
appropriate time. See Engine Oil
Life System on page 10‑9.
.Always dispose of engine oil
properly. See “What to Do with
Used Oil” in this section.
Checking Engine Oil
It is a good idea to check the engine
oil level at each fuel fill. In order to
get an accurate reading, the vehicle
must be on level ground. The
engine oil dipstick handle is a loop.
SeeEngine Compartment Overview
on page 10‑6 for the location of the
engine oil dipstick.
Obtaining an accurate oil level
reading is essential:
1. If the engine has been running recently, turn off the engine and
allow several minutes for the oil
to drain back into the oil pan.
Black plate (27,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
Vehicle Care 10-27
Notice
.Using the wrong fluid can
badly damage brake
hydraulic system parts. For
example, just a few drops of
mineral-based oil, such as
engine oil, in the brake
hydraulic system can
damage brake hydraulic
system parts so badly that
they will have to be replaced.
Do not let someone put in
the wrong kind of fluid.
.If brake fluid is spilled on the
vehicle's painted surfaces,
the paint finish can be
damaged. Be careful not to
spill brake fluid on the
vehicle. If you do, wash it off
immediately.
Battery
Refer to the replacement number
shown on the original battery label
when a new battery is needed. See
Engine Compartment Overview on
page 10‑6for battery location.
{WARNING
Battery posts, terminals, and
related accessories contain lead
and lead compounds, chemicals
known to the State of California to
cause cancer and reproductive
harm. Wash hands after handling.
Vehicle Storage
{WARNING
Batteries have acid that can burn
you and gas that can explode.
You can be badly hurt if you are
not careful. See Jump Starting on
page 10‑78 for tips on working
around a battery without
getting hurt.
Infrequent Usage: Remove the
black, negative (−) cable from the
battery to keep the battery from
running down. Extended Storage: Remove the
black, negative (−) cable from the
battery or use a battery trickle
charger.
All-Wheel Drive
Transfer Case
When to Check Lubricant
Refer to the Maintenance Schedule
to determine how often to check the
lubricant. See
Maintenance
Schedule on page 11‑3.
How to Check Lubricant
To get an accurate reading, the
vehicle should be on a level
surface.
Black plate (79,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
Vehicle Care 10-79
3. Turn off the ignition on bothvehicles. Unplug unnecessary
accessories plugged into the
cigarette lighter or the accessory
power outlet. Turn off the radio
and all lamps that are not
needed. This will avoid sparks
and help save both batteries.
And it could save the radio!
4. Open the hoods and locate the positive (+) and negative (−)
terminal locations of the other
vehicle.
On your van, use the unpainted
radio antenna bracket as a
remote negative (−) terminal.
{WARNING
Using an open flame near a
battery can cause battery gas to
explode. People have been hurt
doing this, and some have been
blinded. Use a flashlight if you
need more light.
(Continued)
WARNING (CONTINUED)
Be sure the battery has enough
water. You do not need to add
water to the battery installed in
your new vehicle. But if a battery
has filler caps, be sure the right
amount of fluid is there. If it is low,
add water to take care of that
first. If you do not, explosive gas
could be present.
Battery fluid contains acid that
can burn you. Do not get it on
you. If you accidentally get it in
your eyes or on your skin, flush
the place with water and get
medical help immediately.
{WARNING
Fans or other moving engine
parts can injure you badly. Keep
your hands away from moving
parts once the engine is running. 5. Check that the jumper cables do
not have loose or missing
insulation. If they do, you could
get a shock. The vehicles could
be damaged too.
Before you connect the cables,
here are some basic things you
should know. Positive (+) will go
to positive (+) or to a remote
positive (+) terminal if the vehicle
has one. Negative (−) will go to
an unpainted metal part or to a
remote negative (−) terminal if
the vehicle has one. On your
van, use the unpainted radio
antenna bracket as a remote
negative (−) terminal.
Do not connect positive (+) to
negative (−) or you will get a
short that would damage the
battery and maybe other parts
too. And do not connect the
negative (−) cable to the
negative (−) terminal on the dead
battery because this can cause
sparks.
Black plate (80,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
10-80 Vehicle Care
6. Connect the red positive (+)cable to the positive (+) terminal
of the dead battery. Use a
remote positive (+) terminal if the
vehicle has one. Do not let the
other end touch metal. Connect
it to the positive (+) terminal of
the good battery. Use a remote
positive (+) terminal if the vehicle
has one. 7. Now connect the black
negative (−) cable to the
negative (−) terminal of the good
battery. Use a remote
negative (−) terminal if the
vehicle has one.
Do not let the other end touch
anything until the next step. The
other end of the negative (−)
cable does not go to the dead
battery. It goes to a heavy,
unpainted metal engine part or
to a remote negative (−) terminal
on the vehicle with the dead
battery. On your van, use the
unpainted radio antenna bracket
as a remote negative (−)
terminal.8. Connect the other end of the
negative (−) cable to the
negative (−) terminal location on
the vehicle with the dead battery.
On your van, use the unpainted
radio antenna bracket as a
remote negative (−) terminal.
Notice: Your vehicle uses the
unpainted radio antenna bracket
as a remote negative (−) terminal.
Move the antenna coax cable out
of the way before clamping the
negative jumper cable to the fixed
antenna bracket. Avoid touching
the negative cable clamp to the
air conditioning line. Failure to do
Black plate (8,1)Chevrolet Express Owner Manual - 2013 - 1stPrintReady - 6/19/12
13-8 Customer Information
Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Chevrolet
Customer Assistance Center
at 01-800-466-0800.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Chevrolet
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Chevrolet dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
Black plate (6,1)Chevrolet Express Owner Manual - 2013 - CRC - 6/19/12
14-6 OnStar
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar terms and
conditions, see www.onstar.com
(U.S.) or www.onstar.ca (Canada);
contact OnStar at 1-888-4ONSTAR
(1-888-466-7827) or TTY
1-877-248-2080; or push
Qor|to
speak with an Advisor. OnStar
services require a vehicle electrical
system, wireless service, and GPS
satellite technologies to be available
and operating for features to
function properly. These systems
may not operate if the battery is
discharged or disconnected. OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.See
Radio Frequency Statement on
page 13‑20 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Qor|for help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.