Black plate (23,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
In Brief 1-23
Fuel E85 (85% Ethanol)
Vehicles with a yellow fuel cap can
use either unleaded gasoline or
ethanol fuel containing up to
85% ethanol (E85). SeeFuel E85
(85% Ethanol) on page 9‑61. For
all other vehicles, use only the
unleaded gasoline described under
Recommended Fuel on page 9‑59.
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate, use
cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Service
U.S.: 1-800-224-1400
Canada: 1-800-882-1112
TTY Users (U.S. Only):
1-888-889-2438
Mexico: 01-800-466-0805
New vehicles are automatically
enrolled in the Roadside Service
program.
See Roadside Service (Mexico) on
page 13‑7 orRoadside Service
(U.S. and Canada) on page 13‑11.
OnStar®
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services. See OnStar Overview on
page 14‑1.
Black plate (12,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
5-12 Instruments and Controls
Odometer
The odometer shows how far the
vehicle has been driven, in either
kilometers or miles.
This vehicle has a tamper-resistant
odometer. If the vehicle needs a
new cluster installed, the new
odometer is set to the mileage of
the old odometer. If this is not
possible, it is set at zero and a label
is put on the driver door to show the
old mileage reading.
Trip Odometer
The trip odometer can show how far
the vehicle has been driven since
the trip odometer was last reset.The trip odometer is accessed and
reset through the Driver Information
Center (DIC). See
Driver
Information Center (DIC) on
page 5‑27.
Tachometer
The tachometer displays the
engine speed in revolutions per
minute (rpm).
Notice: If the engine is operated
with the tachometer in the shaded
warning area, the vehicle could
be damaged, and the damages
would not be covered by the
vehicle warranty. Do not operate
the engine with the tachometer in
the shaded warning area.
Fuel Gauge
When the ignition is on, the fuel
gauge indicates about how much
fuel is left in the tank.
There is an arrow near the fuel
gauge pointing to the side of the
vehicle the fuel door is on.
When the indicator nears empty,
the low fuel light comes on. There
still is a little fuel left, but the vehicle
should be refueled soon.
Black plate (26,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
9-26 Driving and Operating
When accelerating the vehicle from
a stop in snowy and icy conditions,
you may want to shift into second
gear. A higher gear ratio allows you
to gain more traction on slippery
surfaces.
Fuel Economy Mode
Driving habits can affect fuel
mileage. For driving tips to get the
best fuel economy possible, see
Driving for Better Fuel Economy on
page 1‑23.
The vehicle may have a fuel
economy mode. When engaged,
fuel economy mode can improve the
vehicle's fuel economy.
Pressing the eco button by the shift
lever will engage fuel economy
mode. When activated, the eco light
in the instrument cluster will come
on. SeeFuel Economy Light on
page 5‑24. Pressing the button a
second time will turn fuel economy
mode off. When fuel economy mode is on:
.The transmission will upshift
sooner, and downshift later.
.The torque converter will lock up
sooner, and stay on longer.
.The gas pedal will be less
sensitive.
.The vehicle's computers will
more aggressively shut off fuel
to the engine under deceleration.
.The engine operates at lower
rpm's in fuel economy mode,
which can increase noise and
vibration. This is normal.
Black plate (5,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
Vehicle Care 10-5
Keep a record with all parts receipts
and list the mileage and the date of
any service work performed. See
Maintenance Records on
page 11‑16.
Notice:Even small amounts
of contamination can cause
damage to vehicle systems.
Do not allow contaminants to
contact the fluids, reservoir caps,
or dipsticks.Hood
To open the hood:
1. Pull the release handle with the above symbol on it. It is located
below the instrument panel to
the left of the steering wheel.
2. Move the secondary hoodrelease lever up to release the
striker. The lever is located near
the middle of the hood.
3. Lift the hood.
Before closing the hood, be sure all
the filler caps are on properly.
Black plate (10,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
10-10 Vehicle Care
Engine Oil Additives/Engine
Oil Flushes
Do not add anything to the oil. The
recommended oils with the dexos
specification and displaying the
dexos certification mark are all that
is needed for good performance and
engine protection.
Engine oil system flushes are not
recommended and could cause
engine damage not covered by the
vehicle warranty.
What to Do with Used Oil
Used engine oil contains certain
elements that can be unhealthy for
your skin and could even cause
cancer. Do not let used oil stay on
your skin for very long. Clean your
skin and nails with soap and water,
or a good hand cleaner. Wash or
properly dispose of clothing or rags
containing used engine oil. See the
manufacturer's warnings about the
use and disposal of oil products.Used oil can be a threat to the
environment. If you change your
own oil, be sure to drain all the oil
from the filter before disposal. Never
dispose of oil by putting it in the
trash or pouring it on the ground,
into sewers, or into streams or
bodies of water. Recycle it by taking
it to a place that collects used oil.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on a combination of factors which
include engine revolutions, engine
temperature, and miles driven.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably. For
the oil life system to work properly,
the system must be reset every time
the oil is changed.
When the system has calculated
that oil life has been diminished, it
indicates that an oil change is
necessary. A CHANGE ENGINE
OIL SOON message comes on. See
Engine Oil Messages on page 5‑33.
Change the oil as soon as possible
within the next 1 000 km (600 mi).
It is possible that, if driving under
the best conditions, the oil life
system might indicate that an oil
change is not necessary for up to a
year. The engine oil and filter must
be changed at least once a year
and at this time the system must be
reset. Your dealer has trained
service people who will perform this
work and reset the system. It is also
important to check the oil regularly
over the course of an oil drain
interval and keep it at the proper
level.
If the system is ever reset
accidentally, the oil must be
changed at 5 000 km (3,000 mi)
since the last oil change.
Remember to reset the oil life
system whenever the oil is changed.
Black plate (2,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1-800-458-8006. In
Canada, call the Canadian Cadillac
Customer Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
Black plate (4,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5 or
Customer Assistance Offices
(Mexico) on page 13‑5.
Black plate (7,1)Cadillac SRX Owner Manual - 2013 - CRC - 11/9/12
Customer Information 13-7
GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
(Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program.
The services are available at no
cost under the terms and conditions
of the program. The Roadside
Assistance program is not part
of, or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the
vehicle within your city of residence
or on any passable road in Mexico,
the United States, and Canada.Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Cadillac
Customer Assistance Center at
01-800-466-0805.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Cadillac dealership. It is the
owner's responsibility for the
repair or replacement of the tire.