Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
Customer Information 13-13
Scheduling Service
Appointments (U.S. and
Canada)
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program (U.S. and
Canada)
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can offer
one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one-way or round-trip shuttle service
within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead of
your dealer's shuttle service, the
expense must be supported by
Black plate (17,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
Customer Information 13-17
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday
–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com. Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
