2013 CADILLAC ESCALADE sat nav

Black plate (102,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
7-102 Infotainment System
If not currently driving on a route,
the system automatically creates the
voice tag destination as the final
destination. If driving on a route, the
system automatically creates the
voice tag destination as a stopover.
Up to three stopovers can be
created.
Storing Voice Tags
From the address book entry
information page, press the Add
Voice tag screen button. The
system responds“Name Please?”
and you will have four seconds to
record a name. The system asks for
confirmation of the name before
saving it as a voice tag.
Navigation Help
This command instructs the system
to assist with navigation commands.
Display Commands
Use the following display commands
to set the display mode.
Display [set] day [mode]: Sets the
display to daytime mode. Display [set] night [mode]:
Sets
the display to night mode.
Display [set] auto [mode]: Sets
the display to automatic mode. The
system changes between day and
night mode automatically.
System help: Instructs the system
to assist with display commands.
Radio Commands
The following are radio commands
that can be accessed by clearly
stating the commands exactly as
they are written.
Radio [band] [select] AM, radio
[band] [select] FM, radio [band]
[select] XM (if equipped), radio
[band] [select] satellite (if
equipped): Instructs the system to
go to either the AM, FM, or XM (if
equipped).
Radio [select] (frequency) AM,
radio [select] (frequency) FM:
Instructs the system to go to a
specific frequency on either AM
or FM. Radio [select] (channel) XM (if
equipped), radio [select]
(channel) satellite (if equipped):
Instructs the system to go to a
specific channel on the XM band (if
equipped).
Radio help:
Instructs the system to
assist with radio commands.
CD Commands
The following are CD, MP3, and
DVD commands that can be
accessed by clearly stating the
commands exactly as they are
written.
CD, DVD, Disc: Use this command
to select a CD, DVD, or disc that is
currently loaded.
CD, DVD, Disc, [select] track (one,
two, three, etc.): Instructs the
system to select a specific track
number.
CD, DVD, Disc select next
folder: Use this command to select
the next folder on the MP3 or
audio DVD.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
9-2 Driving and Operating
Towing
General TowingInformation . . . . . . . . . . . . . . . . . 9-56
Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . 9-57
Trailer Towing . . . . . . . . . . . . . . . . 9-59
Towing Equipment . . . . . . . . . . . 9-63
Trailer Sway
Control (TSC) . . . . . . . . . . . . . . 9-67
Conversions and Add-Ons
Add-On ElectricalEquipment . . . . . . . . . . . . . . . . . 9-67
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-5
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-14
Service Publications Ordering Information . . . . . . 13-17
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-19
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency Identification (RFID) . . . . . . . 13-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-21
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
14-6 OnStar
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar terms and
conditions, see www.onstar.com
(U.S.) or www.onstar.ca (Canada);
contact OnStar at 1-888-4ONSTAR
(1-888-466-7827) or TTY
1-877-248-2080; or press
Qto
speak with an Advisor. OnStar
services require a vehicle electrical
system, wireless service, and GPS
satellite technologies to be available
and operating for features to
function properly. These systems
may not operate if the battery is
discharged or disconnected. OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.See
Radio Frequency Statement on
page 13‑21 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
14-8 OnStar
.In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
.A temporary loss of GPS can
cause loss of the ability to send
a Turn-by-Turn Navigation route.
The Advisor may give a verbal
route or may ask for a call back
after the vehicle is driven into an
open area.
Cellular and GPS Antennas
Avoid placing items over or near the
antenna to prevent blocking cellular
and GPS signal reception. Cellular
reception is required for OnStar to
send remote signals to the vehicle.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment on page 9‑67. Added
electrical equipment may interfere
with the operation of the OnStar
system and cause it to not operate.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com. Privacy-sensitive
users of wireless communications
are cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.
Third parties may unlawfully
intercept or access transmissions
and private communications without
consent.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
INDEX i-3
Compressor Kit, TireSealant . . . . . . . . . . . . . . . . . . . . . . 10-62
Configure Menu . . . . . . . . . . . . . . . 7-84
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-4
Continuous Damping Control (CDC) . . . . . . . . . . . . . . . . 9-40
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-15
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-15
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-13
Cooling System . . . . . . . . . . . . . . . 10-14 Engine Messages . . . . . . . . . . . . 5-30
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 13-13
Cruise Control . . . . . . . . . . . . . . . . . 9-41 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-5 Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-5 Customer Information
Service Publications
Ordering Information . . . . . . 13-17
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-14
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-19
Database Coverage Explanations . . . . . . . . . . . . . . . . 7-100
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-5
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-7
Destination, Navigation . . . . . . . . 7-70
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 7-30
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-9 Door
Ajar Messages . . . . . . . . . . . . . . . 5-29
Delayed Locking . . . . . . . . . . . . . . . 2-7
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 10-25, 9-34
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-23
Driving
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-57
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-23
Highway Hypnosis . . . . . . . . . . . . 9-11
Hill and Mountain Roads . . . . . . 9-12
If the Vehicle is Stuck . . . . . . . . . 9-14
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-15
Wet Roads . . . . . . . . . . . . . . . . . . . 9-10
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-12