Black plate (2,1)Cadillac Escalade EXT Owner Manual - 2013 - CRC - 4/5/12
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1-800-458-8006. In
Canada, call the Canadian Cadillac
Customer Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line® Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
Black plate (3,1)Cadillac Escalade EXT Owner Manual - 2013 - CRC - 4/5/12
INDEX i-3
CleaningExterior Care . . . . . . . . . . . . . . . 10-78
Interior Care . . . . . . . . . . . . . . . . 10-81
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Cluster, Instrument . . . . . . . . . . . . . 5-9
Collision Damage Repair . . . . . 13-14
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-4
Configure Menu . . . . . . . . . . . . . . . 7-61
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3
Continuous Damping Control (CDC) . . . . . . . . . . . . . . . . 9-38
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-18
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-14
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-11
Cooling System . . . . . . . . . . . . . . . 10-13
Engine Messages . . . . . . . . . . . . 5-27
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . 13-12
Cover
Cargo Panels . . . . . . . . . . . . . . . . . . 4-5 Cruise Control . . . . . . . . . . . . . . . . . 9-39
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-5 Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-5
Customer Information Service PublicationsOrdering Information . . . . . . 13-16
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-14
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iii
Data Recorders, Event . . . . . . . 13-19
Database Coverage
Explanations . . . . . . . . . . . . . . . . . 7-76
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-5
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-7
Destination, Navigation . . . . . . . . 7-48 Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 7-28
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-4
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-9
Door Ajar Messages . . . . . . . . . . . . . . . 5-27
Delayed Locking . . . . . . . . . . . . . . . 2-7
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 10-24, 9-33
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-21
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-52
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-21
Highway Hypnosis . . . . . . . . . . . . 9-11
Hill and Mountain Roads . . . . . . 9-11
If the Vehicle is Stuck . . . . . . . . . 9-13
Loss of Control . . . . . . . . . . . . . . . . 9-5
Black plate (4,1)Cadillac Escalade EXT Owner Manual - 2013 - CRC - 4/5/12
i-4 INDEX
Driving (cont'd)Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-4
Vehicle Load Limits . . . . . . . . . . . 9-14
Wet Roads . . . . . . . . . . . . . . . . . . . 9-10
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-12
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-1
DVD
Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-29
DVD/CD Player . . . . . . . . . . . . . . . . 7-17
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-49
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 9-62
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-32
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-32
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-37
Overload . . . . . . . . . . . . . . . . . . . 10-31 Emergency
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-2
Engine Air Cleaner/Filter . . . . . . . . . . . 10-12
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 5-14
Compartment Overview . . . . . . . 10-5
Coolant . . . . . . . . . . . . . . . . . . . . . 10-14
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-11
Cooling System . . . . . . . . . . . . . 10-13
Cooling System Messages . . . 5-27
Drive Belt Routing . . . . . . . . . . . . 12-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-28
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-19
Heater . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Oil Life System . . . . . . . . . . . . . . . 10-9
Oil Messages . . . . . . . . . . . . . . . . . 5-28
Overheated Protection
Operating Mode . . . . . . . . . . . 10-19
Overheating . . . . . . . . . . . . . . . . 10-17
Power Messages . . . . . . . . . . . . . 5-29
Pressure Light . . . . . . . . . . . . . . . . 5-19
Running While Parked . . . . . . . . 9-28
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-23
Entry/Exit Lighting . . . . . . . . . . . . . . 6-9 Equipment, Towing . . . . . . . . . . . . 9-58
Event Data Recorders . . . . . . . . 13-19
Extender, Safety Belt . . . . . . . . . . 3-16
Exterior Cargo Lamps . . . . . . . . . . 6-8
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-4
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . 10-19
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Filter,
Engine Air Cleaner . . . . . . . . . 10-12
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-5
Flashers, Hazard Warning . . . . . . 6-6
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-59 Changing . . . . . . . . . . . . . . . . . . . 10-61
Floor Mats . . . . . . . . . . . . . . . . . . . . 10-84
Fluid Automatic Transmission . . . . . . 10-9
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-22
Power Steering . . . . . . . . . . . . . 10-20
Washer . . . . . . . . . . . . . . . . . . . . . 10-20
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-7
Black plate (5,1)Cadillac Escalade EXT Owner Manual - 2013 - CRC - 4/5/12
INDEX i-5
Front Axle . . . . . . . . . . . . . . . . . . . . 10-25
Front Fog LampLight . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Front Seats Heated and Ventilated . . . . . . . . . 3-7
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-47 Additives . . . . . . . . . . . . . . . . . . . . . 9-48
E85 (85% Ethanol) . . . . . . . . . . . 9-49
Economy Driving . . . . . . . . . . . . . 1-21
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 9-51
Filling the Tank . . . . . . . . . . . . . . . 9-50
Foreign Countries . . . . . . . . . . . . 9-48
Gasoline Specifications . . . . . . . 9-47
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Management, Active . . . . . . . . . . 9-27
Recommended . . . . . . . . . . . . . . . 9-47
Requirements, California . . . . . 9-48
System Messages . . . . . . . . . . . . 5-29
Full-Size Spare Tire . . . . . . . . . . 10-72 Fuses
Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-32
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-32
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-37
G
Garage Door Opener . . . . . . . . . . 5-42
Programming . . . . . . . . . . . . . . . . . 5-42
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-47
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 5-11
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Odometer . . . . . . . . . . . . . . . . . . . . . 5-10
Speedometer . . . . . . . . . . . . . . . . . 5-10
Tachometer . . . . . . . . . . . . . . . . . . . 5-10
Trip Odometer . . . . . . . . . . . . . . . . 5-10
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . . 5-8 General Information
Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-52
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glass Replacement . . . . . . . . . . . 10-28
Global Positioning System (GPS) . . . . . . . . . . . . . . . . 7-73
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-6
H
Hazard Warning Flashers . . . . . . . 6-6
Head Restraints . . . . . . . . . . . . . . . . 3-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . 10-29
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-5
Bulb Replacement . . . . . . . . . . 10-29
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-5
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-5
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . 10-29
High-Beam On Light . . . . . . . . . . 5-20
High/Low Beam Changer . . . . . . 6-4
Lamps On Reminder . . . . . . . . . 5-20
Black plate (6,1)Cadillac Escalade EXT Owner Manual - 2013 - CRC - 4/5/12
i-6 INDEX
HeatedSteering Wheel . . . . . . . . . . . . . . . . 5-3
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Heated Mirrors . . . . . . . . . . . . . . . . . 2-19
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-24
High-Beam On Light . . . . . . . . . . . 5-20
High-Speed Operation . . . . . . . . 10-48
Highway Hypnosis . . . . . . . . . . . . . 9-11
Hill and Mountain Roads . . . . . . . 9-11
Hill Start Assist (HSA) . . . . . . . . . 9-35
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . 3-10
I
Ignition Positions . . . . . . . . . . . . . . 9-21
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . 10-27
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-17
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-33
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Instrument Cluster . . . . . . . . . . . . . . 5-9 Instrument Panel
Storage Area . . . . . . . . . . . . . . . . . . 4-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
J
Jump Starting . . . . . . . . . . . . . . . . . 10-73
K
Key and Lock Messages . . . . . . . 5-29
Keyless Entry Remote (RKE) System . . . . . . . . 2-2
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
L
Labeling, Tire Sidewall . . . . . . . . 10-42
Lamps Daytime Running (DRL) . . . . . . . 6-5
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Exterior Cargo . . . . . . . . . . . . . . . . . 6-8
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . . 6-4
License Plate . . . . . . . . . . . . . . . 10-30
Malfunction Indicator . . . . . . . . . 5-14 Lamps (cont'd)
Messages . . . . . . . . . . . . . . . . . . . . 5-29
On Reminder . . . . . . . . . . . . . . . . . 5-20
Reading . . . . . . . . . . . . . . . . . . . . . . . 6-9
Lap-Shoulder Belt . . . . . . . . . . . . . 3-11
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . 3-44
LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . 3-39
Level Control Automatic . . . . . . . . . . . . . . . . . . . . . 9-39
Lighter, Cigarette . . . . . . . . . . . . . . . 5-7
Lighting Entry/Exit . . . . . . . . . . . . . . . . . . . . . . 6-9
Illumination Control . . . . . . . . . . . . 6-8
Lights Airbag Readiness . . . . . . . . . . . . . 5-12
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 5-17
Brake System Warning . . . . . . . 5-16
Charging System . . . . . . . . . . . . . 5-14
Cruise Control . . . . . . . . . . . . . . . . 5-21
Engine Oil Pressure . . . . . . . . . . 5-19
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-5
Front Fog Lamp . . . . . . . . . . . . . . 5-20
High-Beam On . . . . . . . . . . . . . . . . 5-20
Black plate (11,1)Cadillac Escalade EXT Owner Manual - 2013 - CRC - 4/5/12
INDEX i-11
Shift Lock Control FunctionCheck, Automatic
Transmission . . . . . . . . . . . . . . . . 10-27
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-25
Out of Park . . . . . . . . . . . . . . . . . . . 9-26
Sidemarker
Bulb Replacement . . . . . . . . . . 10-29
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-7
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-10
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-18
System . . . . . . . . . . . . . . . . . . . . . . . 9-36
Start Assist, Hills . . . . . . . . . . . . . . 9-35
Start Vehicle, Remote . . . . . . . . . . 2-4
Starter Switch Check . . . . . . . . . 10-26
Starting the Engine . . . . . . . . . . . . 9-23 Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Fluid, Power . . . . . . . . . . . . . . . . 10-20
Heated Wheel . . . . . . . . . . . . . . . . . 5-3
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2
Steps Power Assist . . . . . . . . . . . . . . . . . 2-15
Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . . . . 10-29
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Cargo Area . . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-1
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . 4-11
Top-Box Storage . . . . . . . . . . . . . . . 4-2
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-13
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-23
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-23 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Symbols, Navigation . . . . . . . . . . . 7-43
System
Infotainment . . . . . . . . . . . . . . . . . . . 7-1
Roof Rack . . . . . . . . . . . . . . . . . . . . 4-11
System Needs Service, If . . . . . . 7-75
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-10
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Taillamps Bulb Replacement . . . . . . . . . . 10-29
Text Telephone (TTY) Users . . . 13-5
Theft-Deterrent Systems . . . . . . . 2-17
Immobilizer . . . . . . . . . . . . . . . . . . . 2-17
Throttle, Adjustable . . . . . . . . . . . . 9-21
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6