Black plate (8,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
13-8 Customer Information
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with a spare
tire. The spare tire, if equipped, must be in good condition and
properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start:
Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
6 years/110 000 km (70,000 mi)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside
Service is more than an auto club or
towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting a
Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service. A dealer technician will travel to
your location within a 30-mile radius
of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required to
handle most roadside repairs.
Services Not Included in
Roadside Service
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Black plate (12,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
13-12 Customer Information
.Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.
.Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.Any damage to the vehicle
without intent, derived from the
services provided.
.Cost of towing a trailer when
choosing a Cadillac dealer that
is nearest to the temporary
storage facility for the disabled
vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.Routine vehicle repair costs are not
covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty.
Contacting Roadside Assistance
Roadside Assistance services are of
no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
E-mail
[email protected] Cadillac reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
Scheduling Service
Appointments (U.S. and
Canada)
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
Black plate (14,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
13-14 Customer Information
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information about
availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
(U.S. and Canada)
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GMCollision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
Black plate (17,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
Customer Information 13-17
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com. Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
Black plate (6,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
14-6 OnStar
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
SeeRadio Frequency Statement on
page 13‑20 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com
The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing and
sign up for OnStar Vehicle
Diagnostics. Click on the “My
Account” tab on the home page.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To
change the OnStar PIN, call OnStar
and provide the Advisor with the
current number.
Black plate (6,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
i-6 INDEX
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-31
Hard Drive Device (HDD) . . . . . . 7-27
Hazard Warning Flashers . . . . . . . 6-5
Head Restraints . . . . . . . . . . . . . . . . 3-2Active . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Headlamps
Adaptive ForwardLighting (AFL) . . . . . . . . . . . . . . . . 6-4
Aiming . . . . . . . . . . . . . . . . . . . . . . 10-31
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-3
Bulb Replacement . . . . . . . . . . 10-31
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . 6-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . 10-32
High-Beam On Light . . . . . . . . . . 5-26
High/Low Beam Changer . . . . . . 6-2
Lamps On Reminder . . . . . . . . . 5-26
Washer . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Heated Steering Wheel . . . . . . . . . . . . . . . . 5-4
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Heated Mirrors . . . . . . . . . . . . . . . . . 2-27 Heater
Engine Coolant . . . . . . . . . . . . . . . 9-21
High-Beam On Light . . . . . . . . . . . 5-26
High-Speed Operation . . . . . . . . 10-67
Highway Hypnosis . . . . . . . . . . . . . . 9-7
Hill and Mountain Roads . . . . . . . . 9-7
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . 3-13
Hydraulic Clutch . . . . . . . . . . . . . . 10-13
I
Ignition Positions . . . . . . . . 9-15, 9-17
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . 10-28
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-23
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-35
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Instrument Cluster . . . . . . . . . . . . . 5-11
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . 4-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
J
Jump Starting . . . . . . . . . . . . . . . . . 10-99
K
Key and Lock Messages . . . . . . . 5-36
Keyless Entry Remote (RKE) System . . . 2-4, 2-6
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
L
Labeling, Tire Sidewall . . . . . . . . 10-61
Lamps Daytime Running (DRL) . . . . . . . 6-2
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . . 6-2
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . 6-9
License Plate . . . . . . . . 10-32, 10-33
Malfunction Indicator . . . . . . . . . 5-19
Messages . . . . . . . . . . . . . . . . . . . . 5-39
On Reminder . . . . . . . . . . . . . . . . . 5-26
Reading . . . . . . . . . . . . . . . . . . . . . . . 6-6
Lap-Shoulder Belt . . . . . . . . . . . . . 3-14
Black plate (11,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
INDEX i-11
Shift Lock Control FunctionCheck, Automatic
Transmission . . . . . . . . . . . . . . . . 10-28
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-22
Out of Park . . . . . . . . . . . . . . . . . . . 9-23
Side Blind Zone Alert . . . . . . . . . . 9-42
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 6-5
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . 10-98
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speed Limiter, Engine . . . . . . . . . 5-15
Speedometer . . . . . . . . . . . . . . . . . . 5-13
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-23
System . . . . . . . . . . . . . . . . . . . . . . . 9-36
Start Vehicle, Remote . . . . . . . . . 2-10
Starter Switch Check . . . . . . . . . 10-27
Starting the Engine . . . . . . . 1-4, 9-19
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-22
Heated Wheel . . . . . . . . . . . . . . . . . 5-4
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3 Storage Areas
Cargo Cover . . . . . . . . . . . . . . . . . . . 4-2
Cargo Management System . . . 4-3
Center Console . . . . . . . . . . . . . . . . 4-2
Convenience Net . . . . . . . . . . . . . . 4-5
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-6
Storing the Tire Sealant and
Compressor Kit . . . . . .10-89, 10-90
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 9-9
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-30
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Infotainment . . . . . . . . . . . . . . . . . . . 7-1
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-6
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-13
Text Telephone (TTY) Users . . . 13-5
Theft-DeterrentSystems . . . . . . . . . . . . . . . 2-24, 2-25
Immobilizer . . . . . . . . . . . . . . . . . . . 2-23
Thigh Support Adjustment . . . . . . 3-6 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Tires
Buying New Tires . . . . . . . . . . . 10-75
Chains . . . . . . . . . . . . . . . . . . . . . . 10-80
Changing . . . . . . . . . . . . . . . . . . . 10-91
Compact Spare . . . . . . . . . . . . . 10-98
Designations . . . . . . . . . . . . . . . 10-63
Different Size . . . . . . . . . . . . . . . 10-77
If a Tire Goes Flat . . . . . . . . . . 10-80
Inflation Monitor System . . . . 10-69
Inspection . . . . . . . . . . . . . . . . . . 10-72
Low Profile . . . . . . . . . . . . . . . . . 10-60
Messages . . . . . . . . . . . . . . . . . . . . 5-43
Pressure . . . . . . . . . . . . . . . . . . . . 10-67
Pressure Light . . . . . . . . . . . . . . . . 5-25
Pressure Monitor System . . . 10-68
Rotation . . . . . . . . . . . . . . . . . . . . 10-72
Sealant andCompressor Kit . . . . . . . . . . . 10-82
Sealant and Compressor Kit,
Storing . . . . . . . . . . . . . 10-89, 10-90
Sidewall Labeling . . . . . . . . . . . 10-61
Terminology and Definitions . . . . . . . . . . . . . . . . . 10-63
Black plate (12,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
i-12 INDEX
Tires (cont'd)Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-77
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-79
Wheel Replacement . . . . . . . . 10-79
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-74
Winter . . . . . . . . . . . . . . . . . . . . . . 10-59
Towing Driving Characteristics . . . . . . . . 9-51
Equipment . . . . . . . . . . . . . . . . . . . . 9-56
General Information . . . . . . . . . . 9-51
Recreational Vehicle . . . . . . . 10-103
Trailer . . . . . . . . . . . . . . . . . . 9-54, 9-55
Vehicle . . . . . . . . . . . . . . . . . . . . 10-103
Traction Control System (TCS) . . . . . . . . 9-35
Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 5-24
Limited-Slip Rear Axle . . . . . . . . 9-38
Trailer Towing . . . . . . . . . . . . . . . . . . 9-54, 9-55 Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 9-25
Fluid, Automatic . . . . . . . . . . . . 10-13
Fluid, Manual . . . . . . . . . . . . . . . 10-13
Messages . . . . . . . . . . . . . . . . . . . . 5-44
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . 13-13
Trip Odometer . . . . . . . . . . . . . . . . . 5-13
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-5
U
Ultrasonic Parking Assist . . . . . . 9-41
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 10-77
Universal Remote System . . . . . 5-53 Operation . . . . . . . . . . . . . . . . . . . . . 5-56
Programming . . . . . . . . . . . . . . . . . 5-53
Up-Shift Light . . . . . . . . . . . . . . . . . . 5-23
Using This Manual . . . . . . . . . . . . . . . . iii
V
Vehicle Alarm System . . . . . . . . . . . . . . . . 2-22
Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
IdentificationNumber (VIN) . . . . . . . . . . . . . . . 12-1
Load Limits . . . . . . . . . . . . . . . . . . . 9-10
Messages . . . . . . . . . . . . . . . . . . . . 5-31
Personalization . . . . . . . . . . . . . . . 5-45
Remote Start . . . . . . . . . . . . . . . . . 2-10
Security . . . . . . . . . . . . . . . . . . . . . . 2-22
Speed Messages . . . . . . . . . . . . . 5-45
Towing . . . . . . . . . . . . . . . . . . . . . 10-103
Vehicle Care Storing the Tire
Sealant and
Compressor Kit . . . . 10-89, 10-90
Tire Pressure . . . . . . . . . . . . . . . 10-66
Ventilation, Air . . . . . . . . . . . . . . . . . . 8-6
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-30