
Black plate (1,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7 Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-12
Courtesy Transportation Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-14
Service Publications Ordering Information . . . . . . 13-16
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-20
Infotainment System . . . . . . . . 13-20
Radio Frequency Identification (RFID) . . . . . . . 13-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-20

Black plate (20,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
13-20 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation; about
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.

Black plate (6,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
i-6 INDEX
I
Ignition Positions . . . . . . . . 9-15, 9-17
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . 10-28
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-14
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-31
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Infotainment System . . . . . . . . . . 13-20
Instrument Cluster . . . . . . . . . . . . . . 5-9
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . 4-1
Interactive Drive Control System . . . 9-38, 9-40
Interactive Drive Control System . . . . . . . . . 9-38, 9-40
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
J
Jump Starting . . . . . . . . . .10-85, 10-87
K
Key and Lock Messages . . . . . . . 5-31
Keyless Entry Remote (RKE) System . . . . . . . . 2-3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
L
Labeling, Tire Sidewall . . . . . . . . 10-43
Lamps Daytime Running (DRL) . . . . . . . 6-2
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . . 6-2
Headlamps, Front Turn Signal, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . 10-30
License Plate . . . . . . . . . . . . . . . 10-33
Malfunction Indicator . . . . . . . . . 5-15
On Reminder . . . . . . . . . . . . . . . . . 5-24
Reading . . . . . . . . . . . . . . . . . . . . . . . 6-5
Lap-Shoulder Belt . . . . . . . . . . . . . 3-11
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . 3-44 LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . 3-37
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Illumination Control . . . . . . . . . . . . 6-4
Lights
Airbag Readiness . . . . . . . . . . . . . 5-14
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 5-19
Brake System Warning . . . . . . . 5-18
Charging System . . . . . . . . . . . . . 5-15
Cruise Control . . . . . . . . . . . . . . . . 5-24
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-24
Electric Parking Brake . . . . . . . . 5-18
Engine Coolant
Temperature Warning . . . . . . . 5-21
Engine Oil Pressure . . . . . . . . . . 5-22
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
Front Fog Lamp . . . . . . . . . . . . . . 5-23
High-Beam On . . . . . . . . . . . . . . . . 5-23
High/Low Beam Changer . . . . . . 6-2
Low Fuel Warning . . . . . . . . . . . . 5-23
Safety Belt Reminders . . . . . . . . 5-13
Security . . . . . . . . . . . . . . . . . . . . . . 5-23

Black plate (8,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
i-8 INDEX
O
Object Detection SystemMessages . . . . . . . . . . . . . . . . . . . . 5-32
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-11 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . 10-10
Engine Oil Life System . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . . 5-31
Pressure Light . . . . . . . . . . . . . . . . 5-22
Older Children, Restraints . . . . . 3-29
Online Owner Center . . . . . . . . . . 13-6
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-24
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Diagnostics . . . . . . . . . . . 14-5
OnStar®Emergency . . . . . . . . . . . 14-2
OnStar®Navigation . . . . . . . . . . . . 14-2
OnStar®Overview . . . . . . . . . . . . . 14-1
OnStar®Security . . . . . . . . . . . . . . 14-2
Ordering
Service Publications . . . . . . . . 13-16 Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Overheating, Engine . . . . . . . . . . 10-20
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-2
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-24
Shifting Out of . . . . . . . . . . . . . . . . 9-25
Parking . . . . . . . . . . . . . . . . . . . . . . . . 9-25 Assist, Ultrasonic . . . . . . . . . . . . . 9-43
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-32
Brake and P (Park)Mechanism Check . . . . . . . . 10-28
Over Things That Burn . . . . . . . 9-25
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-14
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Passenger Sensing System . . . 3-23
Perchlorate Materials Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-34 Phone
Bluetooth . . . . . . . . . 7-22, 7-24, 7-27
Power Door Locks . . . . . . . . . . . . . . . . . . . 2-10
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Protection, Battery . . . . . . . . . . . . . 6-6
Retained Accessory (RAP) . . . 9-23
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . 10-22, 10-23
Windows . . . . . . . . . . . . . . . . . . . . . 2-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-20
Program Courtesy Transportation . . . . 13-13
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2

Black plate (11,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
INDEX i-11
SystemInfotainment . . . . . . . . . . . . 13-20, 7-1
Interactive Drive
Control . . . . . . . . . . . . . . . . 9-38, 9-40
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-11
TaillampsBulb Replacement . . . . . . . . . . 10-32
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-14 Immobilizer . . . . . . . . . . . . . . . . . . . 2-14
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Tires
Buying New Tires . . . . . . . . . . . 10-57
Chains . . . . . . . . . . . . . . . . . . . . . . 10-61
Changing . . . . . . . . . . . . . . . . . . . 10-79
Compact Spare . . . . . . . . . . . . . 10-84
Designations . . . . . . . . . . . . . . . 10-45
Different Size . . . . . . . . . . . . . . . 10-58
If a Tire Goes Flat . . . . . . . . . . 10-62
Inflation Monitor System . . . . 10-51
Inspection . . . . . . . . . . . . . . . . . . 10-54
Messages . . . . . . . . . . . . . . . . . . . . 5-33
Pressure . . . . . . . . . . . . . . . . . . . . 10-49
Pressure Light . . . . . . . . . . . . . . . . 5-22 Tires (cont'd)
Pressure Monitor System . . . 10-50
Rotation . . . . . . . . . . . . . . . . . . . . 10-55
Sealant and
Compressor Kit . . . . 10-64, 10-71
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . 10-78
Sidewall Labeling . . . . . . . . . . . 10-43
Terminology and Definitions . . . . . . . . . . . . . . . . . 10-45
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-59
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-60
Wheel Replacement . . . . . . . . 10-61
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-56
Winter . . . . . . . . . . . . . . . . . . . . . . 10-42
Towing General Information . . . . . . . . . . 9-51
Recreational Vehicle . . . . . . . . 10-90
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-89
Traction
Control System (TCS) . . . . . . . . 9-35
Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . 5-20
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-20 Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 9-27
Fluid, Automatic . . . . . . . . . . . . 10-13
Fluid, Manual . . . . . . . . . . . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . 13-13
Trip Odometer . . . . . . . . . . . . . . . . . 5-11
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Turn Signal Bulb Replacement . . . . . . . . . . 10-32
U
Ultrasonic Parking Assist . . . . . . 9-43
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-59
Universal Remote System . . . . . 5-39 Operation . . . . . . . . . . . . . . . . . . . . . 5-42
Programming . . . . . . . . . . . . . . . . . 5-39
Up-Shift Light . . . . . . . . . . . . . . . . . . 5-20
Using This Manual . . . . . . . . . . . . . . . . iv