
Black plate (86,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
10-86 Vehicle Care
Key Access
Place the ignition key in the ON/
RUN position and proceed as
follows:
1. Press MENU (3) on the turnsignal lever until Vehicle
Information Menu is displayed.
Use
w/x(Thumbwheel) (2) to
scroll through the menu items
until Jump Start is displayed.
2. Press SET/CLR (1) to activate the jump start.
3. The system will then ask for confirmation. If yes is selected,
the jump start will begin and the
display will show JUMP START
ACTIVE WAIT TO START.
4. When the jump start is complete, the display will show JUMP
START COMPLETE ATTEMPT
START. Keyless Access
With the brake pedal not applied,
press and hold the ENGINE START/
STOP button for more than
five seconds. This will place the
vehicle in the Service Only Mode.
Proceed as follows:
1. Press MENU (3) on the turn
signal lever until Vehicle
Information Menu is displayed.
Use
w/x(Thumbwheel) (2) to
scroll through the menu items
until Jump Start is displayed.
2. Press SET/CLR (1) to activate the jump start.
3. The system will then ask for confirmation. If yes is selected,
the jump start will begin and the
display will show JUMP START
ACTIVE WAIT TO START.
4. When the jump start is complete, the display will show JUMP
START COMPLETE ATTEMPT
START. If the vehicle is started, the
on-board jump start function will be
automatically disabled. If the vehicle
cranks but does not start, the
procedure may be repeated again.
If the vehicle start is still
unsuccessful, the jump start can be
attempted using the following jump
starting procedure under
“Jump
Starting (with or without eAssist).”
On-board jump starting may be
unavailable due to the 12-volt
battery charge level, the eAssist
battery charge level, power
capability, or an issue with the
eAssist system. In these cases, the
display will not be available because
of the power issue, or the DIC will
display JUMP START DISABLED
SEE OWNERS MANUAL.

Black plate (4,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
13-4 Customer Information
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that despitethe good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5 or
Customer Assistance Offices
(Mexico) on page 13‑5.

Black plate (16,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
13-16 Customer Information
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑21.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost. If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.

Black plate (17,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
Customer Information 13-17
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Black plate (7,1)Buick Regal Owner Manual - 2013 - crc - 11/5/12
INDEX i-7
Lights (cont'd)Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 5-19
StabiliTrak
®OFF . . . . . . . . . . . . . 5-20
Tire Pressure . . . . . . . . . . . . . . . . . 5-22
Traction Control System (TCS)/StabiliTrak
®. . . . . . . . . . 5-20
Traction Off . . . . . . . . . . . . . . . . . . . 5-20
Up-Shift . . . . . . . . . . . . . . . . . . . . . . 5-20
Locks Door . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Power Door . . . . . . . . . . . . . . . . . . . 2-10
Safety . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Low Fuel Warning Light . . . . . . . . 5-23
Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-37
Lumbar Adjustment . . . . . . . . . . . . . 3-4 Front Seats . . . . . . . . . . . . . . . . . . . . 3-4
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . .11-15
Maintenance Schedule Recommended Fluidsand Lubricants . . . . . . . . . . . . .11-12
Malfunction Indicator Lamp . . . . 5-15
Manual Mode . . . . . . . . . . . . . . . . . . 9-29
Manual Transmission . . . . . . . . . . 9-30
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-14
Messages
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 5-29
Brake System . . . . . . . . . . . . . . . . 5-29
Compass . . . . . . . . . . . . . . . . . . . . . 5-29
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-30
Engine Cooling System . . . . . . . 5-30
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-31
Engine Power . . . . . . . . . . . . . . . . 5-31
Fuel System . . . . . . . . . . . . . . . . . . 5-31
Key and Lock . . . . . . . . . . . . . . . . . 5-31
Object Detection System . . . . . 5-32
Ride Control System . . . . . . . . . . 5-32 Messages (cont'd)
Security . . . . . . . . . . . . . . . . . . . . . . 5-33
Starting the Vehicle . . . . . . . . . . . 5-33
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Transmission . . . . . . . . . . . . . . . . . 5-34
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-28
Window . . . . . . . . . . . . . . . . . . . . . . . 5-34
Mirrors Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-16
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-15
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-16
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-16
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-50
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Net Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Net, Convenience . . . . . . . . . . . . . . 4-3
New Vehicle Break-In . . . . . . . . . . 9-14