Black plate (9,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
Service and Maintenance 11-9
.To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
.Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
.Belts may need replacing if they
squeak or show signs of
cracking or splitting.
.Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
.Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
.Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants on page 11-11 for GM
approved fluids.
.Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
.Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed. Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
.With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
.Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
.As part of the multi-point
inspection, trained dealer
technicians can visually inspect
Black plate (8,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
13-8 Customer Information
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Buick
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.If the vehicle cannot be received
by the nearest Buick dealer due
to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.
Black plate (12,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
13-12 Customer Information
.Flat Tire Change:Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian-Purchased Vehicles
.Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where your
trip was started to qualify.
General Motors of Canada
Limited requires
pre-authorization, original
detailed receipts, and a copy of
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments (U.S. and
Canada)
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
Black plate (6,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
14-6 OnStar
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may preventservice such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See
Radio Frequency Statement on
page 13-20 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com (U.S.) or OnStar.ca
(Canada)
The website provides access to
account information, allows
management of the OnStar
subscription, and viewing of videos
of each service. Get subscription
plan pricing and sign up for OnStar
Vehicle Diagnostics. Click on the
“My Account” tab on the home
page. The website navigation and
services provided may vary by
country.
Black plate (8,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
14-8 OnStar
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. SeeAdd-On Electrical
Equipment on page 9-47. Added
electrical equipment may interfere
with the operation of the OnStar
system and cause it to not operate.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada).
Privacy-sensitive users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - libcurl and unzip
acknowledgments
Certain OnStar components include
libcurl and unzip software. Below
are the notices and licenses
associated with this software:
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR
OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE
USE OR OTHER DEALINGS IN
THE SOFTWARE.
Except as contained in this notice,
the name of a copyright holder shall
not be used in advertising or
otherwise to promote the sale, use
or other dealings in this Software
without prior written authorization of
the copyright holder.
Black plate (2,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
i-2 INDEX
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-19Jump Starting . . . . . . . . . . . . . . . 10-61
Power Protection . . . . . . . . . . . . . . 6-6
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-26
Blade Replacement, Wiper . . . 10-21
Blind Spot Mirrors . . . . . . . . . . . . . 2-12
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-16
Brake System Warning Light . . . . . . . . 5-16
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-17 Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-26
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-27
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-18
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-27
System Messages . . . . . . . . . . . . 5-26
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Break-In, New Vehicle . . . . . . . . . 9-15 Bulb Replacement . . . . . . . . . . . . 10-26
Halogen Bulbs . . . . . . . . . . . . . . 10-23
Headlamp Aiming . . . . . . . . . . . 10-23
Headlamps . . . . . . . . . . . . . . . . . 10-23
Headlamps, Front Turn
Signal, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . 10-24
License Plate Lamps . . . . . . . 10-26
Buying New Tires . . . . . . . . . . . . . 10-50
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-5
California Fuel Requirements . . . . . . . . . . . 9-43
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 10-2
Warning . . . . . . . . . . . . . . . . . . . . . . 10-2
Camera, Rear Vision . . . . . . . . . . 9-38
Canadian Vehicle Owners . . . . . . . . iii
Capacities and
Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 9-22
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Winter Driving . . . . . . . . . . . . . . . . . 9-8 Cargo
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Management System . . . . . . . . . . 4-3
Cautions, Danger, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD Player . . . . . . . . . . . . . . . . . . . . . 7-11
Center Console Storage . . . . . . . . 4-3
Chains, Tire . . . . . . . . . . . . . . . . . . 10-55
Charging System Light . . . . . . . . 5-13
Check Engine Light . . . . . . . . . . . . . . . . . . 5-14
Ignition
Transmission Lock . . . . . . . . 10-21
Child Restraints Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 3-37
Lower Anchors and Tethers for Children . . . . . . . . . 3-43
Older Children . . . . . . . . . . . . . . . . 3-35
Securing . . . . . . . . . . . . . . . . 3-48, 3-51
Systems . . . . . . . . . . . . . . . . . . . . . . 3-40
Circuit Breakers . . . . . . . . . . . . . . 10-27
Cleaning Exterior Care . . . . . . . . . . . . . . . 10-67
Interior Care . . . . . . . . . . . . . . . . 10-70
Black plate (7,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
INDEX i-7
LightsAirbag Readiness . . . . . . . . . . . . . 5-12
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 5-17
Brake System Warning . . . . . . . 5-16
Charging System . . . . . . . . . . . . . 5-13
Cruise Control . . . . . . . . . . . . . . . . 5-22
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . 5-21
Engine Coolant Temperature Warning . . . . . . . 5-19
Engine Oil Pressure . . . . . . . . . . 5-20
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
Front Fog Lamp . . . . . . . . . . . . . . 5-22
High-Beam On . . . . . . . . . . . . . . . . 5-21
High/Low Beam Changer . . . . . . 6-2
Immobilizer . . . . . . . . . . . . . . . . . . . 5-21
Lane Departure Warning . . . . . . 5-18
Low Fuel Warning . . . . . . . . . . . . 5-21
Safety Belt Reminders . . . . . . . . 5-11
StabiliTrak
®OFF . . . . . . . . . . . . . 5-18
Tire Pressure . . . . . . . . . . . . . . . . . 5-20
Traction Control System (TCS)/StabiliTrak
®. . . . . . . . . . 5-19
Traction Off . . . . . . . . . . . . . . . . . . . 5-18
Warning, Power Steering . . . . . 5-17 Locks
Automatic Door . . . . . . . . . . . . . . . . 2-7
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Loss of Control . . . . . . . . . . . . . . . . . 9-6
Low Fuel Warning Light . . . . . . . . 5-21
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-43
Lumbar Adjustment . . . . . . . . . . . . . 3-4
Front Seats . . . . . . . . . . . . . . . . . . . . 3-4
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . .11-13
Maintenance Schedule Recommended Fluids
and Lubricants . . . . . . . . . . . . . 11-11
Malfunction Indicator Lamp . . . . 5-14
Manual Mode . . . . . . . . . . . . . . . . . . 9-25
Memory Features . . . . . . . . . . . . . . . 1-8
Memory Seats . . . . . . . . . . . . . . . . . . 3-6 Messages
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-26
Brake System . . . . . . . . . . . . . . . . 5-26
Compass . . . . . . . . . . . . . . . . . . . . . 5-26
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-27
Engine Cooling System . . . . . . . 5-27
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-27
Engine Power . . . . . . . . . . . . . . . . 5-27
Fuel System . . . . . . . . . . . . . . . . . . 5-28
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Object Detection System . . . . . 5-28
Ride Control System . . . . . . . . . . 5-29
Service Vehicle . . . . . . . . . . . . . . . 5-30
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Transmission . . . . . . . . . . . . . . . . . 5-31
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-25
Vehicle Reminder . . . . . . . . . . . . . 5-31
Mirrors Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . 2-13
Blind Spot . . . . . . . . . . . . . . . . . . . . 2-12
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-11
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-12
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-12
Black plate (8,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
i-8 INDEX
Mirrors (cont'd)Manual Rearview . . . . . . . . . . . . . 2-13
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Tilt in Reverse . . . . . . . . . . . . . . . . 2-13
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-43
Multi-band Antenna . . . . . . . . . . . . 7-11
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Net, Convenience . . . . . . . . . . . . . . 4-4
New Vehicle Break-In . . . . . . . . . . 9-15
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-28
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-10
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-27
Pressure Light . . . . . . . . . . . . . . . . 5-20 Older Children, Restraints . . . . . 3-35
Online Owner Center . . . . . . . . . . 13-6
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-21
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Diagnostics . . . . . . . . . . . 14-5
OnStar®Emergency . . . . . . . . . . . 14-2
OnStar®Navigation . . . . . . . . . . . . 14-2
OnStar®Overview . . . . . . . . . . . . . 14-1
OnStar®Security . . . . . . . . . . . . . . 14-2
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Ordering Service Publications . . . . . . . . 13-16
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Overheating, Engine . . . . . . . . . . 10-15
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-2
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 9-19
Shifting Out of . . . . . . . . . . . . . . . . 9-20
Parking Assist, Ultrasonic . . . . . . . . . . . . . 9-36
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-27
Brake and P (Park)Mechanism Check . . . . . . . . 10-21
Over Things That Burn . . . . . . . 9-22
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-12
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Passenger Sensing System . . . 3-29
Perchlorate Materials Requirements, California . . . . . 10-2
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-31
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-16
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Protection, Battery . . . . . . . . . . . . . 6-6