2013 BMW X5 XDRIVE35D phone

ContactsVehicle equipmentThis chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and
systems.
Note
Equipment version without the mobile phone
preparation package.
General information
Contacts can be created and edited. The con‐
tacts from the mobile phone are displayed as
well if this function is supported by the mobile
phone. The addresses can be adopted as des‐
tinations for navigation and the phone num‐
bers can be dialed.
New contact1."Contacts"2."New contact"3.The entry fields are still filled with the pre‐
vious entries: "Delete input fields"4.Fill in the entry fields: select the symbol
next to the entry field.5.Enter the text, refer to page 23.
In vehicles equipped with a navigation sys‐
tem: it is only possible to enter addresses
that are contained in the vehicle navigation
data. This ensures that destination guid‐
ance is possible for all addresses.6.If necessary, "Store".7."Store contact in vehicle"
Specifying the home address
A home address can be stored. It appears at
the top of the contact list.
1."Home"2.Create a contact.3."Store contact in vehicle"
My contacts
General information List of all contacts stored in the vehicle.
Displaying contacts
1."Contacts"Seite 258CommunicationContacts258
Online Edition for Part no. 01 40 2 918 395 - III/13

2."My contacts"
All contacts are listed in alphabetical order.
Depending on the number of contacts, an A-Z
search is offered, refer to page 23.
A symbol indicates the storage location of the
contacts:
SymbolStorage locationNo sym‐
bolIn the vehicle; the address has not
been checked as a destination. In the vehicle; the address has
been checked as a destination. Mobile phone.
Dialing a phone number
1.Select the desired contact.2.Select the phone number.
The connection is established.
Editing a contact
1.Select the desired contact.2."Edit contact"3.Change the entries.4.Move the controller to the left.5."Yes"
If a contact from the mobile phone is edited,
the changes are not stored on the mobile
phone. A copy of the entry is stored in the ve‐
hicle, and only this copy is displayed. Under
certain circumstances, a contact entry with the
same name is created.
Selecting the contact as a navigation
destination
1.Select the desired contact.2.Select the address.3."Start guidance" or "Add as another
destination"
Checking the address as a destination
An address that is to be used for destination
guidance must match the navigation data con‐
tained in the vehicle. The address can be
checked for this purpose.
1.Select the desired contact and highlight
the address.2.Open "Options".3."Check as destination"4.Correct and store the address if necessary.
Selecting the sorting order of the
names
Names can be displayed in a different order.
1."My contacts"2.Open "Options".3."Display: last, first name" or "Display: first,
last name"
Exporting/importing contacts
Contacts can be exported and imported via
Personal Profile, refer to page 30.
Seite 259ContactsCommunication259
Online Edition for Part no. 01 40 2 918 395 - III/13

ConnectedDriveVehicle equipment
This chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and
systems.
TeleService
General information
TeleService supports communication with
your service center.▷Data on the vehicle's service requirements
can be sent directly to the service center.
In this way, the service center can plan its
work in advance. This shortens the dura‐
tion of the service appointment.▷In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance.▷The service varies by country.▷Connection costs may ensue.▷Services may be restricted abroad.
Requirements
▷BMW Assist is activated.
If BMW Assist is not activated, a mobile
phone that has been recommended by
BMW for TeleService and that is config‐
ured for mobile data communication must
be connected with the vehicle.▷Wireless reception is available.▷The ignition is switched on.Using TeleService
TeleService is typically activated in the vehicle.
Even if TeleService is not active, a voice con‐
tact to Roadside Assistance is still possible.
To continue using or to deactivate the serv‐
ices, please contact your service partner or the
BMW customer hotline.
Concierge service
General information The BMW Assist Concierge service offers in‐
formation on events, gas stations, and hotels,
and provides phone numbers and addresses.
Hotels can be booked directly by the BMW As‐
sist Concierge service. The Concierge service
is part of the optional Convenience Plan.
Starting the Concierge service1."BMW Assist" or "ConnectedDrive"2."Concierge"3."Start service"
A voice connection is established with the
BMW Assist Concierge service. Phone num‐
bers and addresses can be transmitted to the
vehicle.
Messages Information on messages, refer to page 252.
Seite 261ConnectedDriveCommunication261
Online Edition for Part no. 01 40 2 918 395 - III/13

Roadside Assistance
At a glance BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break‐ down.
Roadside Assistance can also be contacted via
a Check Control message, refer to page 85.
Starting Roadside Assistance without
TeleService1."BMW Assist" or "ConnectedDrive"2."Roadside Assistance"
The Roadside Assistance number is dis‐
played. If the mobile phone is paired, a
connection is established to Roadside As‐
sistance.
Starting Roadside Assistance with
TeleService
General information
In vehicles equipped with TeleService, support
is first offered by TeleService Diagnosis and
then, if necessary, by TeleService Help.
1."BMW Assist" or "ConnectedDrive"2."Roadside Assistance"3."Start service"
TeleService Diagnosis
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. These data are
transmitted automatically.
After the data are transmitted, the voice con‐
nection to Roadside Assistance is re-estab‐
lished.
BMW Online
At a glance
A business search can be opened via BMW
Online.
License conditions
This product contains NetFront Browser soft‐
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trade‐
mark of ACCESS CO., LTD., in Japan and
other countries.
This software is based in part on the work of
the Independent JPEG Group.
Requirements
▷Subscription to the optional Convenience
Plan.▷The date setting on the Control Display is
current.▷The vehicle is located within wireless net‐
work coverage.Seite 262CommunicationConnectedDrive262
Online Edition for Part no. 01 40 2 918 395 - III/13

Starting BMW Online1."BMW Assist" or "ConnectedDrive"2."BMW Online"3.If necessary, "OK".
The BMW Online home page is displayed.
Operating BMW Online
To start a search:
▷Turn the controller to highlight an element.▷Press the controller to display an element.
Opening the start page
1.Open "Options".2."Display start page"
Loading a new page
1.Open "Options".2."Reload"
Cancel
1.Open "Options".2."Cancel loading"Customer Relations
At a glance Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle not equipped with TeleService1."BMW Assist" or "ConnectedDrive"2."Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
Vehicle equipped with TeleService
1."BMW Assist" or "ConnectedDrive"2."Customer Relations"3."Start service"
Service Request At a glance
Sends information to your service partner to
request the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1."BMW Assist" or "ConnectedDrive"2."Service Request"Seite 263ConnectedDriveCommunication263
Online Edition for Part no. 01 40 2 918 395 - III/13

Data transfer
During the updating of BMW services, display
the status of the data transfer.1."BMW Assist" or "ConnectedDrive"2.Open "Options".3."Data transfer"
Apps
At a glance Certain software applications of a suitable mo‐
bile phone can be integrated in the vehicle.
These software applications are displayed on
the Control Display.
They are operated via iDrive.
Requirements
▷The mobile phone is suitable.▷The mobile phone operating system sup‐
ports the software applications of Apps.▷Software applications are installed on the
mobile phone and ready to use.▷Corresponding mobile wireless contract.
Any additionally incurred costs are not a
part of Apps.▷Use only BMW approved software applica‐
tions; otherwise, it may result in malfunc‐
tions.
Information about suitable mobile phones,
available software applications and their instal‐
lation can be found at www.bmw.com/connec‐
tivity or at the service center.
Create the entries.
Make entries only when traffic and road
conditions allow. Otherwise, the vehicle occu‐
pants and other road users may be put in dan‐
ger because of the distraction from driving.
For reasons of safety, some software applica‐
tions are usable only while the vehicle is sta‐
tionary.◀
Operating Apps1.Connect the mobile phone via the snap-in
adapter or via the USB audio interface.2."ConnectedDrive"3.Select the desired software application.
Displaying status
Information about the currently available soft‐
ware applications can be displayed.
1."ConnectedDrive"2."BMW apps"
Notes
▷The ranges of Apps that can be displayed
on the Control Display depend on the
range of installed software applications on
the mobile phone.▷The data transmission of the software ap‐
plications from the mobile phone to the ve‐
hicle can last some time. Some software
applications depend on the speed of the
available Internet connection of the mobile
phone.▷Some mobile phones cannot simultane‐
ously use Apps and the Bluetooth hands-
free system.
If necessary, restart the software applica‐
tion on the mobile phone after a phone
conversation.Seite 265ConnectedDriveCommunication265
Online Edition for Part no. 01 40 2 918 395 - III/13

Breakdown assistanceVehicle equipment
This chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and
systems.
Hazard warning flashers
The button for the hazard warning system is
located on the center console.
Emergency RequestRequirements
▷Equipment version with full preparation
package mobile phone.
An Emergency Request can be made, even
if no mobile phones are paired with the ve‐
hicle.▷BMW Assist is activated.▷Radio readiness is switched on.▷The BMW Assist system is logged in to a
wireless communications network sup‐
ported by BMW Assist.▷The Assist system is operable.Only press the SOS button in an emergency.
Emergency Request not guaranteed
For technical reasons, the Emergency
Request cannot be guaranteed under unfavor‐
able conditions.◀
Service contract▷After your contract with BMW Assist has
expired, the BMW Assist system can be
deactivated by the service center without
you having to visit a workshop.
After deactivation, an Emergency Request
is no longer possible.▷Under certain circumstances, the system
can be reactivated by a service center after
you sign a new contract.
Initiating an Emergency Request
1.Press the cover briefly to open it.2.Press the SOS button until the LED in the
button lights up.▷The LED lights up: an Emergency Request
was initiated.
If the circumstances allow this, remain in
the vehicle until the connection has been
established.▷The LED flashes if the connection to the
BMW Assist Response Center has been
established.Seite 307Breakdown assistanceMobility307
Online Edition for Part no. 01 40 2 918 395 - III/13

Once the BMW Response Center has re‐
ceived your Emergency Request, the BMW
Response Center contacts you and takes
further steps to help you.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
For this purpose, data that are used to de‐
termine the necessary rescue measures,
such as the current position of the vehicle
if it can be established, are transmitted to
the BMW Response Center.▷If the LED is flashing but the BMW Re‐
sponse Center cannot be heard on the
hands-free system, the hands-free system
may be malfunctioning. However, the
BMW Response Center may still be able to
hear you.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
quest is automatically initiated immediately af‐
ter a severe accident. Automatic Collision Noti‐
fication is not affected by pressing the SOS
button.
Roadside Assistance
Service availability Roadside Assistance can be reached around
the clock in many countries. You can obtain as‐
sistance there in the event of a vehicle break‐
down.
Roadside Assistance The Roadside Assistance, refer to page 262,
phone number can be viewed on the iDrive or a
connection to Roadside Assistance can be es‐
tablished directly.
Warning triangle
The warning triangle is located in the cargo
area.
First aid kit
The first aid kit is located in a storage compart‐
ment on the right side in the cargo area.
Some of the articles contained in the first aid
pouch have a limited service life.
Check the expiration dates of the contents
regularly and replace any items promptly.
Jump-starting
Notes
If the battery is discharged, an engine can be started using the battery of another vehicle
and two jumper cables. Only use jumper ca‐ bles with fully insulated clamp handles.
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
Do not touch live parts
To avoid the risk of potentially fatal in‐
jury, always avoid all contact with electrical
components while the engine is running.◀
Preparation1.Check whether the battery of the other ve‐
hicle has a voltage of 12 volts and approxi‐
mately the same capacitance in Ah. This
information can be found on the battery.2.Switch off the engine of the assisting vehi‐
cle.3.Switch off any electronic systems/power
consumers in both vehicles.Seite 308MobilityBreakdown assistance308
Online Edition for Part no. 01 40 2 918 395 - III/13