the mobile phone is not available or dis‐
charged.
Press the SOS button to contact the BMW
Assist Response Center.
TeleService
General information
TeleService supports communication with your
service center.
▷Data on the vehicle's service requirements
can be sent directly to the service center. In
this way, the service center can plan its work
in advance. This shortens the duration of the
service appointment.▷In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance.▷The service varies by country.▷Connection costs may ensue.▷Services may be restricted abroad.
Requirements
▷BMW Assist is activated.
If BMW Assist is not activated, a mobile
phone that has been recommended by
BMW for TeleService and that is configured
for mobile data communication must be
connected with the vehicle.▷Wireless reception is available.▷The ignition is switched on.
Using TeleService
The TeleServices are typically activated in the
vehicle.
Even if the TeleServices are not active, a voice
contact to Roadside Assistance is still possible.
To continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
Concierge service
General information
The BMW Assist Concierge service offers infor‐
mation on events, gas stations, and hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional Convenience Plan.
Starting the Concierge service1."BMW Assist" or "ConnectedDrive"2."Concierge"3."Start service"
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
Messages
Information on messages, refer to page 207.
Roadside Assistance
At a glance
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break‐
down.
Roadside Assistance can also be contacted via
a Check Control message, refer to page 77.
Seite 216CommunicationConnectedDrive216
Online Edition for Part no. 01 40 2 914 595 - VI/12
Removing the headlamp cover
The high beam bulbs can be replaced via the
engine compartment, and the low beam and turn
signal bulbs can be replaced via a folding cover
in the wheel arch.1High beam cover2Low beam cover3Turn signal bulb socket
To remove the covers:
▷High beams: fold out the bracket, arrow 4,
and take the cover out of the guide.▷Low beams: unscrew the cover, arrow 5.
Attach the covers carefully
When attaching the covers, proceed care‐
fully; otherwise, leaks may occur, causing dam‐
age to the headlamp system.◀
Proceed in reverse order when attaching the
covers.
Access via the wheel arch
For low beams and turn signals only:
1.Turn the wheel inward.2.Open the folding cover in the wheel arch. To
open the locks, turn them counterclockwise
all the way using a coin, for example.
Halogen headlamps
Low beams and high beams Wear protective goggles and gloves
Halogen bulbs are pressurized. Therefore,
wear protective goggles and gloves. Otherwise,
there is a danger of injuries if the bulb is acci‐
dentally damaged during replacement.◀
The low beams and high beams have separate
covers.
H7 bulb, 55 watt
1.Switch off the lamps and take the remote
control out of the ignition lock.2.Low beam: open the folding cover in the
wheel arch, refer to page 247.3.Remove the corresponding cover, refer to
page 247.4.Unplug the connector from the bulb.5.Slide the wire bracket sideways out of the
anchor, arrow 1, and fold down, arrow 2.Seite 247Replacing componentsMobility247
Online Edition for Part no. 01 40 2 914 595 - VI/12
6.Remove the bulb.7.Insert the new bulb.8.Fold up the wire bracket and lock it.9.Plug in the connector.10.Reattach the cover.11.Low beam: attach the folding cover in the
wheel arch.
Parking and roadside parking lamps
5-watt bulb, W5W
1.Switch off the lamps and take the remote
control out of the ignition lock.2.Remove the high beam cover, refer to
page 247.3.Pull out the bulb socket, see arrow.4.Pull off the bulb and replace it.5.Insert the bulb socket.6.Reattach the cover.
Xenon headlamps
Xenon headlamps
Because of the long life of these bulbs, the like‐
lihood of failure is very low. Switching the lamps
on and off frequently shortens their life.
If a xenon bulb fails, switch on the front fog lamps
and continue the trip with great care. Comply
with local regulations.
Do not perform work/bulb replacement on
xenon headlamps
Have any work on the xenon lighting system, in‐
cluding bulb replacement, performed only by a
service center.
Due to the high voltage present in the system,
there is the danger of fatal injuries if work is car‐
ried out improperly.◀
Parking lamps and roadside parking
lamps, daytime running lights
H8 bulb, 35 watt1.Switch off the lamps and take the remote
control out of the ignition lock.2.Remove the high beam cover, refer to
page 247.3.Turn the bulb by approx. 90˚, see arrow, and
pull it out.4.Disconnect the plug, change the bulb and
reconnect the plug.5.Insert the bulb and turn it until it stops.6.Reattach the cover.Seite 248MobilityReplacing components248
Online Edition for Part no. 01 40 2 914 595 - VI/12
Turn signals, front
21-watt bulb, PY21W1.Switch off the lamps and take the remote
control out of the ignition lock.2.Open the folding cover in the wheel arch, re‐
fer to page 247.3.Turn the turn signal bulb socket 1 to the left
and remove it.4.Apply gentle pressure to the bulb while turn‐
ing it to the left for removal and replacement.5.Insert the turn signal bulb socket 1 and turn
it all the way to the right.6.Attach the folding cover in the wheel arch.
Turn signal in exterior mirror
Follow the general instructions on lamps and
bulbs, refer to page 246.
The turn signals in the exterior mirrors use LED
technology.
Contact your service center in the event of a
malfunction.
Tail lamps
The tail lamps consist of two parts. One part is
in the tailgate and the other is in the fender.
P21W bulbs, 21 watt
1Backup lamp2Roadside parking lamp/tail lamp LED3Brake lamp4Turn signal5Inner brake lamp
If bulb 2 is defective, please contact the service
center.
Lamps in fender
All bulbs are integrated in a central bulb holder.
1.Switch off the lamps and take the remote
control out of the ignition lock.2.Press the cover out of the rear cargo area
side trim and remove it.3.Disengage the bulb holder by pressing
down the upper clip, arrow 1.Seite 249Replacing componentsMobility249
Online Edition for Part no. 01 40 2 914 595 - VI/12
On the right side, take the button with the
fuel pump symbol out of the holder toward
the front if necessary.4.Squeeze the lower clips, arrows 2, and take
out the bulb holder.5.Apply gentle pressure to the bulb while turn‐
ing it to the left for removal and replacement.6.Re-engage the bulb holder so that it audibly
clicks into place.7.Replace the cover.
Inside brake lamps in the tailgate
1.Switch off the lamps and take the remote
control out of the ignition lock.2.Take the warning triangle out of the bracket,
refer to page 254.3.Release the screws of the tailgate panel, ar‐
rows.4.Unclip the tailgate panel by pulling it down‐
ward.5.Push out the handle for opening manually in
the event of an electrical malfunction, refer
to page 36, insert it through the opening,
and take off the panel.6.Release the bulb holder with the clip, see ar‐
rows, and remove it.7.Apply gentle pressure to the bulb while turn‐
ing it to the left for removal and replacement.8.Re-engage the bulb holder so that it audibly
clicks into place.9.Insert the handle for opening manually
through the tailgate panel opening and
press it in.10.Reattach the tailgate panel.
License plate lamp, center brake lamp,
and roadside parking lamp/tail lamp
These lamps are made using LED technology.
Contact your service center in the event of a
malfunction.
Changing wheels
Notes
Your vehicle is equipped with run-flat tires, refer
to page 236, as standard equipment.
They do not need to be replaced immediately in
the event of a puncture.
No spare tire is available in the case of a flat tire.
When mounting new tires or changing from
summer to winter tires or vice versa, use run-flat
tires for your own safety.
The tools for changing wheels are available as
accessories from your service center.
Seite 250MobilityReplacing components250
Online Edition for Part no. 01 40 2 914 595 - VI/12
Being towedFollow the towing instructions
Follow all towing instructions, or vehicle
damage or accidents may occur.◀▷Make sure that the ignition is switched on;
otherwise, the low beams, tail lamps, turn
signals, and windshield wipers may be un‐
available.▷Do not tow the vehicle with the rear axle
tilted, as the front wheels could turn.▷When the engine is stopped, there is no
power assist. Consequently, more force
needs to be applied when braking and steer‐
ing.▷Larger steering wheel movements are re‐
quired.▷Switch on the hazard warning system, de‐
pending on local regulations.▷If the electrical system has failed, clearly
identify the vehicle being towed by placing
a sign or a warning triangle in the rear win‐
dow.
Towing other vehicles
General information Light towing vehicle
Your vehicle must not be lighter than the
vehicle being towed; otherwise, it will not be
possible to control vehicle response.◀
Attaching the tow bar/tow rope correctly
Attach the tow bar or tow rope to the tow
fitting; connecting it to other vehicle parts may
cause damage.◀
▷Switch on the hazard warning system, de‐
pending on local regulations.▷If the electrical system has failed, clearly
identify the vehicle being towed by placing
a sign or a warning triangle in the rear win‐
dow.Towing methods
Do not lift the vehicle
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage may
result.◀
Tow bar
The tow fittings used should be on the same
side on both vehicles.
Should it prove impossible to avoid mounting
the tow bar at an offset angle, please observe
the following:▷Clearance and maneuvering capability will
be sharply limited during cornering.▷The tow bar will generate lateral forces if it
is attached offset.
Tow rope
When starting to tow the vehicle, make sure that
the tow rope is taut.
To avoid jerking and the associated stresses on
the vehicle components when towing, always
use nylon ropes or nylon straps.
Attaching the tow rope correctly
Only secure the tow rope on the tow fit‐
ting; otherwise, damage can occur when it is se‐
cured on other parts of the vehicle.◀
Tow truck
sDrive
Vehicles with automatic transmission, 6-gear.
Seite 257Breakdown assistanceMobility257
Online Edition for Part no. 01 40 2 914 595 - VI/12
CareVehicle equipment
This chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and sys‐
tems.
Car washes
Notes Steam jets or high-pressure washers
When using steam jets or high-pressure
washers, hold them a sufficient distance away
and use a maximum temperature of
140 ℉/60 ℃.
Holding them too close or using excessively
high pressures or temperatures can cause dam‐
age or preliminary damage that may then lead to
long-term damage.
Follow the operating instructions for the high-
pressure washer.◀
Cleaning sensors/cameras with high-
pressure washers
When using high-pressure washers, do not
spray the exterior sensors and cameras, for Park
Distance Control or the backup camera, for in‐
stance, for extended periods of time and only
from a distance of at least 12 in/30 cm.◀
Wash your vehicle frequently, particularly in win‐
ter.
Intense soiling and road salt can damage the ve‐
hicle.Washing in automatic car washes
Give preference to cloth car washes or those
that use soft brushes in order to avoid paint
damage.
Notes
Note the following:▷Make sure that the wheels and tires are not
damaged by the transport mechanisms.▷Fold in the exterior mirrors; otherwise, they
may be damaged, depending on the width of
the vehicle.▷Deactivate the rain sensor, refer to page 60,
to avoid unintentional wiper activation.▷Move the rear window wiper to its resting
position, deactivate it, and protect it against
damage. Ask the car wash operator about
any necessary protective measures.▷Remove additional attachments, for in‐
stance a spoiler or telephone antenna, if
there is a risk that these may be damaged.
Guide rails in car washes
Avoid car washes with guide rails higher
than 4 in/10 cm; otherwise, the vehicle body
could be damaged.◀
Before driving into a car wash
The vehicle is able to roll if the following steps
are taken.
Automatic transmission
1.Insert the remote control into the ignition
lock, even with Comfort Access.2.Engage the selector lever or transmission
position N.3.Release the handbrake, refer to page 58.4.Switch the engine off.5.Leave the remote control in the ignition lock
so that the vehicle can roll.Seite 259CareMobility259
Online Edition for Part no. 01 40 2 914 595 - VI/12
In 8-gear automatic transmissions, transmis‐
sion position P is engaged automatically.▷Automatically after approx. 30 minutes.▷When the remote control is removed from
the ignition lock.
Headlamps
▷Do not rub dry and do not use abrasive or
caustic cleansers.▷Soak areas that have been soiled e.g. due to
insects, with shampoo and wash off with
water.▷Thaw ice with de-icing spray; do not use an
ice scraper.
After washing the vehicle
After washing the vehicle, apply the brakes
briefly to dry them; otherwise, braking action can
be reduced and corrosion of the brake discs can
occur.
Fully remove an residue from the windows; oth‐
erwise, streaking may occur when the wind‐
shield wipers are activated, impairing your view
and causing wiper noise.
Vehicle care
Car care products
BMW recommends using cleaning and care
products from BMW, since these have been
tested and approved.
Car care and cleaning products
Follow the instructions on the container.
When cleaning the interior, open the doors or
windows.
Only use products intended for cleaning vehi‐
cles.
Cleansers can contain substances that are dan‐
gerous and harmful to your health.◀
Vehicle paint
Regular care contributes to driving safety and
value retention. Environmental influences in
areas with high air pollution or natural contami‐
nants, such as tree resin or pollen, can have an
impact on the vehicle paint. Tailor the frequency
and extent of your car care to these influences.
Immediately remove aggressive substances,
such as spilled fuel, oil, grease, or bird drop‐
pings, to prevent damage to or discoloration of
the paintwork.
Leather care
Remove dust from the leather often, using a
cloth or vacuum cleaner.
Otherwise, particles of dust and road grime
chafe in pores and folds, and lead to increased
wear and premature degradation of the leather
surface.
To guard against discoloration, such as from
clothing, provide leather care roughly every two
months.
Clean light-colored leather more frequently as
dust and dirt are more noticeable.
Use leather care products; otherwise, dirt and
grease will gradually break down the protective
layer of the leather surface.
Suitable care products are available from the
service center.
Upholstery material care
Vacuum regularly with a vacuum cleaner.
If they are very dirty, e.g., beverage stains, use a
soft sponge or microfiber cloth with a suitable
interior cleaner.
Clean the upholstery down to the seams using
large sweeping motions. Avoid rubbing the ma‐
terial vigorously.
Damage from Velcro® fasteners
Open Velcro® fasteners on pants or other
articles of clothing can damage the seat covers.
Ensure that any Velcro® fasteners are closed. ◀Seite 260MobilityCare260
Online Edition for Part no. 01 40 2 914 595 - VI/12